Ejercito Nacional No. 350 Suite 4C, Mexico City, MÉX, Mexico, 11560
The Manager, Marketing Support ensures the Marketing organization runs smoothly day‑to‑day, acting as a PMO who drives operational excellence. The role supports the VP Marketing, oversees Marketing Budget and contract tracking, builds job aids and SOPs, and coordinates communications so hotels clearly see—and can leverage—the work produced by the CALA Continent Marketing and shared services teams.
We’re seeking a highly organized, solutions‑oriented Manager to keep our Marketing engine running smoothly. Acting as a light PMO- think of an air traffic controller for Marketing, you’ll set cadence, drive process discipline, and ensure operational excellence across Brand, Digital, Partnership, Loyalty and Field Marketing. You will own Marketing Budget and invoice tracking, publish clear job aids/SOPs for hotels, and coordinate communications so hotels can see—and use—the work we produce. This role partners cross‑functionally within Commercial Services to unblock dependencies, accelerate asset pull‑through, and improve visibility of deliverables to properties.
You’ll succeed here if you: love turning complexity into simple, organized processes; write clearly; track details flawlessly; and enjoy helping teams work smarter through better tools, job aids, and communication.
Education and Experience:
Comfortable operating as a light PMO, with strong organization, follow‑through, and proven record of stakeholder management
Working knowledge of key database systems, Microsoft Office (incl. Outlook, Teams, Excel, PowerPoint & Word) and Adobe Pro.
The following are specific responsibilities and contributions critical to the successful performance of the position:
Operational Excellence & PMO
Establish governance, calendars, status reporting, and work‑intake processes; track deliverables and dependencies across Brand, Digital, Social, PR, and Field Marketing
Create and maintain clear job aids/SOPs for hotels and internal teams (e.g., how‑to guides, checklists, RACI matrices), and curate best‑practice examples for easy reuse
Manage Marketing Budget invoices, contracts
Team Meetings, Quarterly Recaps and SMF Annual Summaries
Partner with Brand, Digital, Social, Field Marketing, and Finance to align calendars, dependencies, and deliverables; escalate risks early and propose solutions
Ensure marketing information, distribution lists, organization charts are accurate, complete, timely, and enables hotels to meet or exceed guest expectations
Use computer systems and software packages to input, access, modify, store, or output information.
Provide information to supervisors, co-workers, and stakeholders by telephone, in written form, e-mail, or in person.
Inform and/or update the account managers, supervisors, stakeholders, and peers on relevant information in a timely manner.
Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality
Quality Assurance/Quality Improvement
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
