20 publicaciones de empleo destacadas de support engineer specialist en ciudad de méxico, dif (¡Están contratando!)

Technical Support Lead
LotusFlare —Ciudad de México, CDMX
- Azure
- Maestría
- Licenciatura
Senior System Administrator
Arcadion —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Administración de personal
- Inglés
Postulación rápida
13d
Consultant Specialist - SRE
HSBC Global Services Limited —Azcapotzalco, CDMX
- Tiempo completo
- Azure
- Administración de personal
- Informática
2d
Services Senior Team leader - Resource Management
Baker Hughes —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Bachillerato
- Licenciatura
- Seguro de vida
13d
Hyper-V / SCVMM Migration Specialist
Arcadion —Colonia Polanco, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Inglés
Postulación rápida
13d
IT System Specialist
ETAP —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Habilidades de organización
Java Jr/ Sr. Developer
Accenture —Ciudad de México, CDMX
- Tiempo completo
- Oracle
- Java
- Experiencia en bases de datos
Research Analyst - Oil Monitoring Refining
Genscape, Inc. —Los Alpes, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Inglés
Postulación rápida
Kubernetes DevOps Specialist
Arcadion —Ciudad de México, CDMX
- Home Office (Desde casa)
- Azure
- DevOps
- Experiencia en bases de datos
Postulación rápida
13d
Java & API Application Support Engineer – AMS
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Oracle
- Informática
- Microsoft Office
JDE Developer - Inglés avanzado
DEINTEC —Ciudad de México, CDMX
- Desde $45,000 por mes
- Tiempo completo
- Oracle
- Administración de personal
- Informática
- Oportunidades de crecimiento
Postulación rápida
Procurement specialist with a focus on Electrical Quantification / Estimating | Data Centres & Industrial
Turner & Townsend —América, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Licenciatura
Postulación rápida
Deployment Strategist (Strategic Builder)
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Oracle
- Administración de personal
- Informática
11d
Electrical Product Marketing Specialist for Medium Voltage
ABB Mexico S.A. de C.V. —Ciudad de México, CDMX
- Experiencia en ventas
- Inglés
- Licenciatura
Postulación rápida
Workday Specialist I
Conde Nast —Ciudad de México, CDMX
- Tiempo completo
- Servicio al cliente
- Desarrollo de software
Market Development Specialist
Shure —Anáhuac I Sección, CDMX
- Tiempo completo
- Administración de personal
- Disponibilidad para viajar hasta un 50 %
- Mercadotecnia
Customer Success Specialist
IPF Digital —Ciudad de México, CDMX
- Trabajo híbrido
- Microsoft Excel
- Administración de personal
- Experiencia en ventas
8d
HR Specialist
CHEP —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- ERP systems
- Inglés
Sr. Software Developer Engineer | FullStack (IBM Maximo experience)
Baker Hughes —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Informática
- DevOps
- Seguro de vida
MEP Construction Manager - Hotel Construction Development
Turner & Townsend —América, CDMX
- Tiempo completo
- AutoCAD
- Administración de personal
- Diagramas
Postulación rápida

Quiero recibir la alerta de empleo más reciente para support engineer specialist en ciudad de méxico, dif

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Technical Support Lead

LotusFlare -
Ciudad de México, CDMX

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Información del empleo

Cualificaciones

Azure
Google Cloud Platform
Maestría
Licenciatura
Atención al cliente
SaaS
Liderazgo

Descripción completa del empleo

LotusFlare is a provider of cloud-native SaaS products based in the heart of Silicon Valley. Founded by the team that helped Facebook reach over one billion users, LotusFlare was founded to make affordable mobile communications available to everyone on Earth.

Today, LotusFlare focuses on designing, building, and continuously evolving a digital commerce and monetization platform that delivers valuable outcomes for enterprises. Our platform, Digital Network Operator (DNO) Cloud, is licensed to telecommunications services providers and supports millions of customers globally.

LotusFlare has also designed and built the leading eSIM travel product - Nomad. Nomad provides global travelers with high-speed, affordable data connectivity in over 190 countries. Nomad is available as an iOS or Android app or via getnomad.app.

Job Responsibilities:

Lead and manage the technical support team, providing guidance, coaching, and mentorship to fellow tech support specialists.
Oversee the day-to-day operations of the support team, ensuring that service levels and response times are met.
Handle escalated customer issues ensuring timely resolution.
Collaborate with cross-functional teams, including Project Managers, Solution Architects and developers, to address customer needs and enhance product offerings.
Develop and implement support processes, tools, and documentation to optimize the team's efficiency and effectiveness.
Continually assess current communication processes, propose improvements, and implement best practices with the overall goal of providing an effective and delightful customer support experience.
Conduct regular performance reviews, provide feedback, and identify areas for skill development and improvement.
Analyze support ticket trends, identify root causes, and propose initiatives to enhance product reliability and customer satisfaction.
Leverage prior experience in tech support for B2B2C products to establish support metrics and KPIs, generate reports, and present findings to management.

Job Requirements:

Bachelors/Masters degree Science/Engineering, or a significant related experience.
5+ years of experience in technical support or a similar customer-facing role.
Excellent communication skills, with the ability to articulate technical concepts to both technical and non-technical audiences.
Proven experience in a leadership or supervisory role, with the ability to motivate and inspire a team.
Prior experience supporting B2B2C products, with a deep understanding of the unique challenges and considerations in this context.
Experience working with cloud-native platforms (e.g., AWS, Azure, GCP) and virtualization technologies.
Proven ability to work independently, manage multiple priorities, and adapt to a fast-paced and evolving environment.
Experience working with outsourced and in-house support team members
Ability to work directly with key enterprise customers during production matters

Benefits:

Competitive salary package
Paid lunch (In the office)
Private healthcare
Yearly bonus
Training and workshops
Truly flexible working hours
Top-of-the-class engineers to learn from and work with

About us:

At LotusFlare, we attract and keep amazing people by offering two key things:

Purposeful Work: Every team member sees how their efforts make a tangible, positive difference for our customers and partners.
Growth Opportunities: We provide the chance to develop professionally while mastering cutting-edge practices in cloud-native enterprise software.

From the beginning, our mission has been to simplify technology to create better experiences for customers. Using an “experience down” approach, which prioritizes the customer's journey at every stage of development, our Digital Network Operator Cloud empowers communication service providers to achieve valuable business outcomes. DNO Cloud enables communication service providers to innovate freely, reduce operational costs, monetize network assets, engage customers on all digital channels, drive customer acquisition, and increase retention.

With headquarters in Santa Clara, California, and five major offices worldwide, LotusFlare serves Deutsche Telekom, T-Mobile, A1, Globe Telecom, Liberty Latin America, Singtel, and other leading enterprises around the world.

Website: www.lotusflare.com
LinkedIn: https://www.linkedin.com/company/lotusflare
Instagram: https://www.instagram.com/lifeatlotusflare/
X: https://twitter.com/lotus_flare

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support engineer specialist empleos en ciudad de méxico, dif

Technical Support Lead

Senior System Administrator

Consultant Specialist - SRE

Services Senior Team leader - Resource Management

Hyper-V / SCVMM Migration Specialist

IT System Specialist

Java Jr/ Sr. Developer

Research Analyst - Oil Monitoring Refining

Kubernetes DevOps Specialist

Java & API Application Support Engineer – AMS

JDE Developer - Inglés avanzado

Procurement specialist with a focus on Electrical Quantification / Estimating | Data Centres & Industrial

Deployment Strategist (Strategic Builder)

Electrical Product Marketing Specialist for Medium Voltage

Workday Specialist I

Market Development Specialist

Customer Success Specialist

HR Specialist

Sr. Software Developer Engineer | FullStack (IBM Maximo experience)

MEP Construction Manager - Hotel Construction Development

Quiero recibir la alerta de empleo más reciente para support engineer specialist en ciudad de méxico, dif

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