20 publicaciones de empleo destacadas en compliance officer (¡Están contratando!)

Customer Retention & Accounts Officer
Hire with Reef —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Servicio al cliente
- Salesforce
Postulación rápida
2h
Site Security and Crisis Management Officer - Queretaro
AIRBUS HELICOPTERS MEXICO, S.A. de C.V. —Santiago, Qro.
- Tiempo completo
- Administración de personal
- Inglés
- Maestría
Sr Director, Product Management – Mexico Credit Risk Solutions
TransUnion —Miguel Hidalgo, CDMX
- Tiempo completo
- Administración de personal
- Maestría
- Licenciatura
V-CISO
DiDi Global —Cuauhtémoc, CDMX
- Administración de personal
- Inglés
12d
IRS26245 Partnership Excellence Specialist (Internationally Recruited)
CIMMYT —Texcoco, Méx.
- Tiempo completo
- Microsoft Excel
- Administración de personal
- PMP
- Seguro de vida
Postulación rápida
GRC Analyst
Concord Servicing —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Presencial
- Seguro dental
- Seguro de vida
Postulación rápida
OTC Officer
HBX Group —Cancún, QRoo.
- Tiempo completo
- Microsoft Excel
- ERP systems
- Negocios
Cash Management Sales Officer - C12 - Ciudad De Mexico
Citi —Ciudad de México, CDMX
- Tiempo completo
- Licenciatura
- Sin título de educación superior
- Disponible para viajar
8d
Learner Engagement Officer
Construction Skills People —City, Hgo.
- Administración de personal
- Inglés
12d
Sr. EHS & Facilities Manager
ICU Medical —Tijuana, B.C.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Credit Analyst, Commercial Banking
Citi —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Inglés
11d
Safety and Security Supervisor
ASF —Ciudad de México, CDMX
- AutoCAD
- Administración de personal
- Inglés
SOC Analyst
HSBC Global Services Limited —Azcapotzalco, CDMX
- Tiempo completo
- Azure
- Oracle
- Administración de personal
10d
Threat Hunter Senior
HSBC Global Services Limited —Azcapotzalco, CDMX
- Tiempo completo
- Azure
- Administración de personal
- Inglés
10d
Dialer Inside sales
Maria Torres Vazquez —Morelia, Mich.
- $18,000 a $23,000 por mes
- Tiempo completo
- Inglés
- Etiqueta telefónica
- Negociación
- Trabajo desde casa
Postulación rápida
3d
Credit Underwriter, Commercial Banking
Citi —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Licenciatura
1d
Construction Project Manager
All About Fire Sprinklers LLC —Desde casa
- $8,000.00 a $23,430.62 por semana
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Experiencia en construcción
- Negociación
Postulación rápida
Advanced Quality & Product Security Officer Engineer
TE Connectivity —Hermosillo, Son.
- Administración de personal
- PMP
- Inglés
8d
Associate Production Supervisor
Flex LTD —Guadalajara, Jal.
- Tiempo completo
- Inglés
- Licenciatura
- Sin título de educación superior
ANALISTA DE CALIDAD
Productos Médicos y Materiales Para la Salud —Miguel Hidalgo, CDMX
- $11,500 a $12,000 por mes
- Tiempo completo
- Hospital
- Licenciatura
4d

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Customer Retention & Accounts Officer

Hire with Reef
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo
Hace 2 horas

Cualificaciones

Administración de personal
Servicio al cliente
Salesforce
Inglés
Gestión de cuentas
Negociación

Descripción completa del empleo

About The Role

Secure IQ Services is recruiting for the role of Customer Retention & Accounts Officer for the fast-growing Assure Scratch & Dent USA business.

Assure is seeking an experienced Customer Retention & Accounts Officer to manage membership cancellations, overdue accounts, payment issues and customer account enquiries. This role is focused on retaining members, resolving billing concerns and ensuring an exceptional customer experience while protecting company revenue.

The successful candidate will have strong customer service skills, excellent attention to detail and experience working with subscription billing platforms such as Stripe.

Key ResponsibilitiesCustomer Retention

Manage membership cancellation requests and apply approved retention strategies.
Understand customer concerns and present appropriate solutions to retain memberships.
Educate members on the value of their membership and available options.
Accurately document all customer interactions within the CRM.

Overdue Accounts

Contact members with overdue payments via phone, email and SMS.
Assist customers in updating expired cards and payment methods.
Process payment arrangements in accordance with company policies.
Monitor ageing accounts and ensure timely follow-up.

Stripe & Payment Administration

Respond to Stripe payment disputes and chargebacks with clear, evidence-based submissions.
Investigate disputed transactions and gather supporting documentation.
Assist customers with payment failures, billing enquiries and subscription management.
Monitor payment trends and escalate recurring issues where required.

Customer Account Support

Update customer account details, contact information and payment methods.
Assist members with login, subscription and account-related enquiries.
Resolve billing questions professionally and efficiently.
Ensure customer records remain accurate and compliant.

Administration

Maintain accurate notes and records in Salesforce and other internal systems.
Follow company procedures for cancellations, refunds and account changes.
Work closely with the operations and customer service teams to resolve complex matters.
Meet daily productivity and service quality KPIs.

Requirements

Skills & Experience

Previous experience in customer service, account management or retention.
Experience responding to Stripe disputes or payment chargebacks.
Experience managing overdue accounts and payment collections.
Strong verbal and written English communication skills.
Excellent negotiation and objection-handling skills.
High attention to detail and strong organisational abilities.
Comfortable working with CRM systems such as Salesforce.
Ability to multitask in a fast-paced environment.
Professional, empathetic and solution-focused approach.

Preferred Experience

Subscription or membership-based business experience.
Experience with Stripe Billing and subscription management.
Experience in customer retention or collections.
Experience using Salesforce or similar CRM platforms.

Key Performance Indicators (KPIs)

Membership retention rate.
Overdue payment recovery rate.
Stripe dispute win rate.
Customer satisfaction.
Response times to account enquiries.
Accuracy of customer records.
Compliance with company procedures and service standards.

Personal Attributes

Calm under pressure.
Highly organised.
Customer-focused with excellent problem-solving skills.
Honest, reliable and accountable.
Positive attitude with a strong work ethic.
Able to build rapport and de-escalate difficult conversations professionally.

Postulación rápida

Refina tu búsqueda

compliance officer empleos

Customer Retention & Accounts Officer

Site Security and Crisis Management Officer - Queretaro

Sr Director, Product Management – Mexico Credit Risk Solutions

V-CISO

IRS26245 Partnership Excellence Specialist (Internationally Recruited)

GRC Analyst

OTC Officer

Cash Management Sales Officer - C12 - Ciudad De Mexico

Learner Engagement Officer

Sr. EHS & Facilities Manager

Credit Analyst, Commercial Banking

Safety and Security Supervisor

SOC Analyst

Threat Hunter Senior

Dialer Inside sales

Credit Underwriter, Commercial Banking

Construction Project Manager

Advanced Quality & Product Security Officer Engineer

Associate Production Supervisor

ANALISTA DE CALIDAD

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