20 publicaciones de empleo destacadas en field tech (¡Están contratando!)

Technical Support Expert I | P3 & 6
SpotOn —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Salesforce
- Seguro dental
Postulación rápida
5d
Software Support Expert I | P1 & 4
SpotOn —Ciudad de México, CDMX
- Tiempo completo
- Informática
- Salesforce
- Inglés
- Seguro dental
Postulación rápida
9d
Marketing & Campaign Coordinator
Community Sports Partners —Ciudad de México, CDMX
- Home Office (Desde casa)
- Mercadotecnia
- Inglés
- Negocios
Postulación rápida
Director Ad Tech, GCP
Univision communications inc —Vasco de Quiroga, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Inglés
Field Tech Associate
NTT Ltd —Las Glorias, N. L.
- Tiempo completo
IT Tech Lead, Transportation Management Systems (TMS)- Remote
Vantive —Guadalajara, Jal.
- Home Office (Desde casa)
- Oracle
- Administración de personal
- Informática
Junior Lifecycle Marketing Coordinator
Community Sports Partners —Ciudad de México, CDMX
- Home Office (Desde casa)
- Mercadotecnia
- Inglés
- Negocios
Postulación rápida
Manager, Enterprise Knowledge Management Tech Service Agent
Ingredion Incorporated —Guadalajara, Jal.
- Administración de personal
- Mantenimiento
- Maestría
- Descuento de empleados
Postulación rápida
11d
Desktop Support Senior Technician - Bilingual
TTEC —Ciudad de México, CDMX
- Incluye fines de semana
- Bilingüe
- Licenciatura
- Sin título de educación superior
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Asociado de soporte de TI II, Ops Tech Solutions (OTS) - Fixed Field
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Escobedo, N. L.
- Incluye fines de semana
- Mantenimiento
- Inglés
- Bachillerato
- Oportunidades de crecimiento
Project Manager
Tellusicom INC —Ciudad de México, CDMX
- $25,000 a $40,000 por mes
- Tiempo completo
- Administración de personal
- Informática
- Inglés
Postulación rápida
Electronic Engineer
Valeo —Querétaro, Qro.
- Tiempo completo
- Maestría
- Licenciatura
Senior Business Analyst - Claims Insurance, Spanish Speaker (Fully Remote)
CoverGo —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Licenciatura
Postulación rápida
Part-time Benefits Advisor: Mexico
Dynatrace —Ciudad de México, CDMX
- Medio tiempo
- Microsoft Excel
- Microsoft Outlook
- Inglés
- Plan de adquisición de acciones empresariales
- Vacaciones adicionales o permisos con goce de sueldo
Sr. Full Stack Engineering
Bizee Powered by Incfile —Puerta Aqua, Jal.
- $50,000 a $60,000 por mes
- Tiempo completo
- Informática
- Inglés
- Java
- Estacionamiento gratuito
- Descuento de gimnasio
Postulación rápida
Manufacturing Engineer
Nidec Aerospace —Villa Florida, Tamps.
- $50,000 a $80,000 por mes
- Tiempo completo
- AutoCAD
- CAD
- Inglés
Postulación rápida
Apps & Games Business Development Manager, Mexico and Spanish-Speaking Latin America
Apple —Ciudad de México, CDMX
- Microsoft Excel
- Administración de personal
- Mercadotecnia
Tech Supp Professional
Honeywell —San Luis Potosí, S. L. P.
- Tiempo completo
- Salesforce
- Inglés
- Licenciatura
Service Delivery Manager - PMP Certified - Tech Industry
Grupo Sigme —Talleres, N. L.
- $45,000 a $50,000 por mes
- Incluye fines de semana
- Microsoft Excel
- Administración de personal
- PMP
Postulación rápida
Lifecycle Marketing Coordinator
Community Sports Partners —Ciudad de México, CDMX
- Home Office (Desde casa)
- Mercadotecnia
- Inglés
- Negocios
Postulación rápida

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Technical Support Expert I | P3 & 6

SpotOn -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo
Hace 5 días

Beneficios

Seguro dental

Cualificaciones

Ventas SaaS
Administración de personal
Plurilingüe
Servicio al cliente
Salesforce
LAN
Firmware
Inglés
Bachillerato
WAN
POS
Gestión de venta al por menor
Administración del tiempo
Tecnologías de la información

Descripción completa del empleo

About SpotOn

We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

Named the #1 Restaurant POS by G2 (Summer 2026), based on ratings from real users
Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.

Position Objective

The Technical Support Expert I provides expert support for payment devices, printers, and related hardware. This role combines deep technical knowledge with strong customer service skills to ensure timely resolution of hardware and connectivity issues while guiding clients clearly and maintaining service excellence.

Responsibilities

Process Optimization

Follow and refine standard procedures to ensure consistent hardware support.
Identify recurring hardware or connectivity issues and suggest workflow improvements.
Document case outcomes accurately in CRM and ticketing systems (e.g., Salesforce, Zendesk, Freshdesk).

Technical Support & Troubleshooting

Troubleshoot and resolve issues with payment devices, printers, scanners, and peripherals.
Configure and set up hardware devices, including connectivity via USB, Bluetooth, or Wi-Fi.
Guide clients through firmware updates, driver installation, and system compatibility fixes.
Diagnose connectivity and network issues, including LAN/WAN setups and IP configuration.
Support POS systems and their integration with hardware devices.

Client Advocacy & Communication

Communicate technical solutions clearly and empathetically to non-technical clients.
Serve as a trusted advocate, ensuring timely and effective resolution.
Maintain professionalism during high call volumes or challenging interactions.

Operational Excellence & Collaboration

Manage multiple tickets, prioritize workload, and ensure SLA compliance.
Collaborate with escalation teams, leadership, and subject matter experts for complex issues.
Participate in team knowledge sharing and contribute to process improvements.

Skills & Knowledge

Hardware troubleshooting and device configuration (payment devices, printers, scanners).
Basic networking knowledge (LAN/WAN, IP addressing, connectivity tools).
Familiarity with operating systems: Windows, Android, iOS.
Customer-focused communication, empathy, and active listening.
Systematic problem-solving and diagnostic skills.
Strong multitasking, time management, and organizational abilities.
Experience with CRM and remote support tools (Salesforce, TeamViewer, LogMeIn).
Team collaboration, adaptability, and resilience under pressure.
Depth of experience in technical support or customer-facing hardware troubleshooting roles.
Experience with POS systems and peripheral device integrations preferred..

Previous Experience

1 year of professional experience in customer success or related roles.
Experience in fintech or SaaS environments preferred.

Education / Professional Training

A high school diploma or GED is required.
Associate degree in IT, Networking, Hardware Support, or a related field preferred.
An equivalent combination of education and experience may be considered.

Languages & Level of Proficiency:

Fluent in English and Spanish (written and verbal).
Additional languages are preferred but not required.
What We Offer
- Base Salary: $20,400 MXN gross per month
- Performance bonus up to $3,660.00 MXN
- Private health insurance
- Dental insurance
- All Mexican laws benefit
- 20-day Christmas bonus (Aguinaldo)
- TotalPass membership
- Professional development and career growth opportunities

We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at [email protected].

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

Work authorization in the U.S. is required. Visa sponsorship is not available for this role.

SpotOn is an E-Verify company.

Postulación rápida

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Technical Support Expert I | P3 & 6

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Electronic Engineer

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Part-time Benefits Advisor: Mexico

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