17 publicaciones de empleo destacadas en remote bilingual customer service team lead (¡Están contratando!)

Learning and Development Director
Seguros Confie —Tijuana, B.C.
- Tiempo completo
- Bilingüe
- Maestría
- Seguro de vida
AI Security Solutions Consultant (Remote, MEX)
CrowdStrike —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Azure
- Inglés
Head of Capital Markets - Mexico City (Hybrid)
Clara —Ciudad de México, CDMX
- Bilingüe
- Administración de personal
- Inglés
HRIS Specialist
Milacron —Querétaro, Qro.
- Tiempo completo
- Bilingüe
- Microsoft Excel
- Oracle
Postulación rápida
9d
SAP BASIS Team Lead
NTT Ltd —Edo. de México
- Tiempo completo
- Bilingüe
- Azure
- Oracle
- Vacaciones adicionales o permisos con goce de sueldo
- Seguro de vida
Bilingual 3Shape Specialist Designer.
Solventum —Ciudad de México, CDMX
- Tiempo completo
- Bilingüe
- Inglés
1d
Head of Capital Markets - (Remote)
Clara —Desde casa
- Bilingüe
- Administración de personal
- Inglés
Contractor – Senior Manager, Supply Chain LATAM
Ultragenyx Pharmaceutical —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Bilingüe
- Microsoft Excel
- Plan de adquisición de acciones empresariales
- Descuento de gimnasio
4d
Technical Specialist I, Materials
SCS Global Services —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Powerpoint
- Bilingüe
- Microsoft Word
Postulación rápida
11d
Remote Bilingual Customer Service Team Lead
B9 Inc —México
- $13,000 a $20,000 por mes
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Administración de personal
- Servicio al cliente
Postulación rápida
Medical Customer Service Representative
Pavago —México
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Servicio al cliente
- Inglés
Postulación rápida
Bilingual Call Center Salesperson (English-Spanish) Remote
Mangone Law Firm —México
- Home Office (Desde casa)
- Bilingüe
- Servicio al cliente
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
4d
Remote - Bilingual (Spanish) Permanent Inside Sales Agent (Debt/Credit) - Closer
The Credit Pros —México
- Incluye fines de semana
- Home Office (Desde casa)
- Bilingüe
- Experiencia en ventas
- Salesforce
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Admissions Coordinator | Bilingual (English & Spanish)
Pavago —México
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Administración de personal
- Experiencia en ventas
Postulación rápida
1d
Bilingual Sales Representative (Dental & MedSpa)
Winning Assistants —México
- Medio tiempo
- Home Office (Desde casa)
- Bilingüe
- Experiencia en ventas
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
10d
QA & Training Supervisor
Pavago —México
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Servicio al cliente
- Inglés
Postulación rápida
Level 3:IT Support Specialist & Client Support
Teamswell —México
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Administración de personal
- Liderazgo
Postulación rápida

Quiero recibir la alerta de empleo más reciente para remote bilingual customer service team lead

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Learning and Development Director

Seguros Confie -
Tijuana, B.C.

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Información del empleo

Tiempo completo

Beneficios

Seguro de vida

Cualificaciones

Bilingüe
Gestión de costos
Plurilingüe
Centro de llamadas
Maestría
ServiceNow
Recursos humanos

Descripción completa del empleo

Job Information

Department Name

TRAINING & DEV

Job Type

Full time

Industry

Communications

Service Now Ticket

INC1463428

Modality

On Site

Work Experience

5+ years

Assigned Recruiter Contact

[email protected]

Date Opened

01/27/2026

City

Tijuana

State/Province

Baja California

Country

Mexico

Zip/Postal Code

22225

Job Description

The Director of Learning and Development aims to lead and oversee the planning, design, and implementation of strategic initiatives that foster a positive and productive work environment. Their mission is to enhance organizational efficiency and employee satisfaction by aligning internal structures, processes, and cultures with business objectives. This role is crucial in promoting continuous employee development, managing organizational change, and ensuring that the organization is adaptable and resilient in a dynamic and competitive environment.

Requirements

Bilingual (English / Spanish).
Master’s Degree (Highly desired).
Previous experience working in the call center field.
Learning Theory and Practices
L&D Program Management.
Learning Technologies.
Self-Assessment of Training Needs.
L&D Budgeting.
Training and Development Regulations.

Job responsibilities and functions

1. Strategic Mindset.

Vision & Strategy: Develops and executes L&D strategies aligned with business goals.
Change Management: Leads and supports organizational changes effectively.
Innovation & Continuous Improvement: Promotes and implements new training methods and tools.

2. People Leadership.

Coaching & Mentoring: Develops managers and team leaders through structured coaching.
Team Development: Builds high-performing teams by identifying skills gaps and providing development opportunities.
Conflict Resolution: Effectively manages and resolves internal conflicts.
Learning Principles: Applies best practices in training delivery
Instructional Design: Designs and develops training programs, including e-learning.

3. Training & Development.

Learning Principles: Applies best practices in training delivery
Instructional Design: Designs and develops training programs, including e-learning.
Training Facilitation: Conducts engaging training sessions, workshops, and leadership programs.
Performance Coaching: Uses data-driven approaches to enhance employee performance.
Leadership Development: Designs programs to grow internal leadership pipelines.
Hybrid Training for Remote Organizations

4. Call Center Operations.

Customer Service Excellence: Understands customer service best practices and industry benchmarks.
KPIs & Metrics: Develops and analyzes key performance indicators for training impact.
Quality Assurance & Compliance: Ensures adherence to regulatory and customer service standards.

5. Technology & Innovation.

Learning Management Systems (LMS): Utilizes LMS platforms to manage training programs.
AI & Automation in Training: Leverages AI-driven tools for personalized learning experiences.
Digital Transformation: Drives tech-enabled learning initiatives.

6. Business & Financial Acumen.

Budget & Cost Management: Manages L&D budgets effectively.
ROI Analysis: Measures the return on investment of training programs.

Benefits

Life Insurance.
Private medical insurance and preventative care.
Legal benefits.
Christmas bonus (above law).
Savings fund (above law).
Profit sharing (PTU).
Vacation days (above law).
Vacation premium (above law).

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remote bilingual customer service team lead empleos

Learning and Development Director

AI Security Solutions Consultant (Remote, MEX)

Head of Capital Markets - Mexico City (Hybrid)

HRIS Specialist

SAP BASIS Team Lead

Bilingual 3Shape Specialist Designer.

Head of Capital Markets - (Remote)

Contractor – Senior Manager, Supply Chain LATAM

Technical Specialist I, Materials

Remote Bilingual Customer Service Team Lead

Medical Customer Service Representative

Bilingual Call Center Salesperson (English-Spanish) Remote

Remote - Bilingual (Spanish) Permanent Inside Sales Agent (Debt/Credit) - Closer

Admissions Coordinator | Bilingual (English & Spanish)

Bilingual Sales Representative (Dental & MedSpa)

QA & Training Supervisor

Level 3:IT Support Specialist & Client Support

Quiero recibir la alerta de empleo más reciente para remote bilingual customer service team lead

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