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Technical Support Engineer

Eaton -
Querétaro, Qro.

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Información del empleo

Cualificaciones

TCP
Administración de personal
Experiencia en ventas
Servicio al cliente
Centro de llamadas
Salesforce
ERP systems
Inglés
Ventas internas
Licenciatura
Ethernet
Habilidades de comunicación

Descripción completa del empleo

Eaton’s Corporate Sector division is currently seeking a Technical Support Engineer.

What you’ll do:

This position provides technical support for a broad portfolio of electrical products, including residential and industrial circuit breakers, industrial and commercial switching devices, and industrial control products. Support responsibilities include assisting customers with product selection, troubleshooting technical issues, and providing application guidance. The role leverages key tools and resources such as Salesforce case management and knowledge, engineering drawings, product configuration systems, Microsoft applications, and ERP platforms to deliver effective and timely customer support.

ESSENTIAL FUNCTIONS & DIMENSIONS

Provide technical support to customers via phone, chat, and email
Support a broad portfolio of electrical products, including but not limited to:
Industrial control products (motor starters and contactors, soft starters, control relays, motor overload protection, pilot devices)
Circuit protection products (power circuit breakers and molded case circuit breakers)
Residential products (loadcenters, circuit breakers, group metering)
Commercial and industrial power distribution products (dry-type transformers, safety switches, rotary switches)
Opportunity to provide technical support across multiple product portfolios
Assist customers with product selection, troubleshooting, and application guidance
Effectively communicate product value propositions and product line strategies
Utilize Salesforce Case Management to document, track, and manage customer interactions
Leverage and contribute to Salesforce Knowledge to support consistent and scalable issue resolution
Use engineering drawings, product configuration tools, and supporting systems to resolve technical inquiries
Participates in projects and initiatives focused on continuous improvement of support processes, tools, and customer experience

Qualifications:

Basic Qualifications:

Bachelor’s degree in a engineering field
Minimum of 2 years of Industry experience related to electrical components or systems

Preferred Qualifications:
Prior technical support experience
Knowledge of industrial ethernet (e.g. Modbus TCP, BACnet/IP, SNMP, etc.)
Knowledge of industrial fieldbus communications (e.g. Modbus RTU, BACnet/MSTP, etc.)
Advanced English proficiency
Prior experience on call center, or remote technical support preferred.

#LI-KL1

Skills:

POSITION CRITERIA:

Advanced Product knowledge
Digital tool proficiency
Collaborative style
Promotes and champions continuous improvement
Drive for results
Analytical and problem-solving skills
Communication skills
Customer service skills

SKILL DEVELOPMENT

Application Engineer
Inside Sales
Outside Sales
Product Engineer

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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