20 publicaciones de empleo destacadas de qa, trainee en zapopan, jal (¡Están contratando!)

Learning and Development Officer
Helpware —Guadalajara, Jal.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Postulación rápida
3h
Especialista de Pruebas TI
Corporativo Fragua —Guadalajara, Jal.
- Tiempo completo
- Inglés
- SQL
- Licenciatura
Postulación rápida
6h
Senior Quality Assurance Engineer
KMS Technology —Guadalajara, Jal.
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Experiencia en ventas
- Salesforce
- Vacaciones adicionales o permisos con goce de sueldo
- Programa de referidos
Postulación rápida
2h
Analista de cotizaciones
SANMINA SCI RSP DE MEXICO, S.A. DE C.V —Guadalajara, Jal.
- $20,000 a $22,000 por mes
- Tiempo completo
- Microsoft Excel
- Inglés
Postulación rápida
9d
ACCOUNT MANAGER TRAINEE
QIMA —Guadalajara, Jal.
- Tiempo completo
- Trabajo híbrido
- Microsoft Powerpoint
- Microsoft Excel
- Servicio al cliente
Postulación rápida
AI RPA Automation Engineer
Kutir Tech —Guadalajara, Jal.
- Hasta $80,000 por mes
- Tiempo completo
- Azure
- Administración de personal
- Informática
Postulación rápida
6h
Full Stack Angular Mid (Hybrid, CDMX)
Capgemini Sogeti —Guadalajara, Jal.
- Azure
- DevOps
- Java
Programmer Analyst II
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Azure
- DevOps
- Desarrollo de software
Internship - Communications and Content Creation (Marketing)
Infineon Technologies AG —Guadalajara, Jal.
- Inglés
- Licenciatura
- Reclutamiento
Trainee Mottu Mexico - Guadalajara
mottu —Guadalajara, Jal.
- Inglés
Postulación rápida
Software Engineer – Frontend
Deluxe Media —Guadalajara, Jal.
- Tiempo completo
- Experiencia en bases de datos
- JavaScript
6d
Software Development Engineer in Test (SDET)
Deluxe Media —Guadalajara, Jal.
- Tiempo completo
- SQL
- JavaScript
- Desarrollo de software
6d
Senior Data Systems Engineer, Oracle AI Database Private Agent Factory
Oracle —Zapopan, Jal.
- Tiempo completo
- Oracle
- JavaScript
- Desarrollo de software
Trainee de Tienda
Sherwin-Williams —Guadalajara, Jal.
- $9,000 a $12,000 por mes
- Tiempo completo
Brand Executive
AGC —Álamo Industrial, Jal.
- $1 a $2 por mes
- Tiempo completo
- Microsoft Excel
- Mercadotecnia
- Análisis de datos
- Oportunidades de crecimiento
- Seguro de vida
Postulación rápida
7d
Junior Application Engineer
Capgemini —Guadalajara, Jal.
- Azure
- Inglés
- Java
Practicante Fiscal Contable
AG SOLUTIONS —Guadalajara, Jal.
- $8,000 por mes
- Lunes a viernes
- Licenciatura
- Contabilidad general
- Contaduría
- Oportunidades de crecimiento
- Horarios flexibles
Postulación rápida
Software Development Engineer in Test (SDET) (Mexico)
Neumo Holdings LLC —Guadalajara, Jal.
- Tiempo completo
- Informática
- Experiencia en bases de datos
- Licenciatura
Postulación rápida
8d
Trainee Comercial en Ruta
Productos de consumo —Guadalajara, Jal.
- $15,000 a $23,000 por mes
- Tiempo completo
- Experiencia en ventas
- Licenciatura
- Habilidades de comunicación
- Seguro de vida
Postulación rápida
Joven Profesional - Ventas - Construcción
Holcim Apasco —Guadalajara, Jal.
- Tiempo completo
- Microsoft Excel
- Experiencia en ventas
- Inglés
Postulación rápida

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Learning and Development Officer

Helpware -
Guadalajara, Jal.

Postulación rápida

Información del empleo

Tiempo completo
Hace 3 horas

Cualificaciones

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Administración de personal
Adobe Captivate
Microsoft Office
Educación
Licenciatura
Capacitación
Atención al cliente
Recursos humanos
Requisitos comerciales
Negocios

Descripción completa del empleo

About Us

Helpware is a technology-driven company with offices in the USA, Ukraine, Mexico, and the Philippines that provides Customer Experience and Operational Support for modern companies. Our team of professionals is driven by the purpose of delivering best-in-class, value-adding services to our partners through empowered teams, innovative solutions, and advanced technologies.

Position Overview

The Learning & Development (L&D) Officer is responsible for designing, delivering, and continuously improving learning solutions that prepare employees for success and support operational excellence. This role partners closely with Operations, Quality, and other business stakeholders to ensure training programs are aligned with business objectives, client requirements, and performance metrics.

The L&D Officer facilitates engaging learning experiences, evaluates learner performance, identifies development opportunities, and recommends training solutions that improve employee capability and overall business results.

Primary Responsibilities

Training Delivery

Facilitate instructor-led, virtual, and blended learning programs for new hires, cross-training, upskilling, and refresher sessions.
Deliver engaging, learner-centered training that promotes knowledge retention and job readiness.
Foster a positive, inclusive, and compliant learning environment while maintaining classroom standards and attendance expectations.
Conduct learner assessments, knowledge checks, and certification activities to validate learning outcomes.

Learning Design & Development

Develop, update, and maintain lesson plans, facilitator guides, participant materials, job aids, and other learning resources.
Ensure all training content reflects current client processes, policies, systems, and business requirements.
Recommend improvements to curriculum and instructional materials based on learner feedback, operational changes, and performance trends.
Stay current on adult learning principles, instructional methodologies, and emerging learning technologies.

Performance & Coaching

Monitor trainee progress and provide timely coaching, feedback, and developmental support throughout the learning journey.
Evaluate learner performance using assessments, observations, and performance metrics to determine readiness for production.
Complete required training documentation, reports, certifications, and transition sign-offs.
Collaborate with Operations and Quality teams to identify performance gaps and implement targeted learning interventions.

Business Partnership

Partner with Operations, Quality Assurance, and client stakeholders to ensure training initiatives support operational goals and KPI achievement.
Participate in process updates, launch readiness activities, and change management initiatives affecting training delivery.
Analyze training effectiveness and recommend continuous improvement initiatives to enhance learner performance and business outcomes.
Support departmental projects and organizational initiatives as assigned.

Qualifications

Minimum of 2 years of experience in Learning & Development, Training, Facilitation, or Customer Service within a BPO or customer support environment.
Experience facilitating instructor-led and virtual training programs.
Knowledge of adult learning principles, instructional design, and learning evaluation methodologies.
Experience using Learning Management Systems (LMS).
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
Excellent presentation, facilitation, verbal, and written communication skills.
Strong coaching, interpersonal, and stakeholder management abilities.
Excellent analytical, organizational, and problem-solving skills.
Ability to manage multiple priorities while working independently in a fast-paced environment.
Flexible and adaptable to changing business needs and schedules.

Preferred Qualifications

Bachelor's degree in Education, Human Resources, Business, Psychology, or a related field.
Certifications in Learning & Development, Training, Instructional Design, Facilitation, or Adult Learning.
Experience developing e-learning content using authoring tools such as Articulate 360, Captivate, or similar platforms.
Experience supporting multiple client accounts or programs in a BPO environment.

This version reflects a dedicated L&D Officer role rather than a hybrid QA/L&D position, while emphasizing facilitation, curriculum management, coaching, performance improvement, stakeholder partnership, and continuous learning—all responsibilities typically expected of an L&D professional.

Postulación rápida

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