20 publicaciones de empleo destacadas de operations sr analyst en ciudad de méxico (¡Están contratando!)

CX Operations Sr. Analyst
DiDi Global —Cuauhtémoc, CDMX
- Microsoft Excel
- Administración de personal
- Inglés
Dark Kitchen Operations Sr. Analyst
DiDi Global —Cuauhtémoc, CDMX
- Microsoft Excel
- Inglés
- SQL
Growth Operations Sr Analyst
DiDi Global —Cuauhtémoc, CDMX
- Microsoft Excel
- Inglés
- SQL
Entrega B2C Growth Operations Sr. Analyst
DiDi Global —Cuauhtémoc, CDMX
- Microsoft Excel
- Administración de personal
- Inglés
Brand Campaign Operations Sr. Analyst
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Salesforce
Sr Analyst, Marketing Operations - Campaign Team
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
- Permiso de maternidad y paternidad
Sales Sr. Analyst - Mexico City
Circana —Granada, CDMX
- Tiempo completo
- Microsoft Excel
- Experiencia en ventas
- Análisis de datos
Sr. Payroll USA Analyst
The Chemours Company —Ampliación Granada, CDMX
- $40,000 a $55,000 por mes
- Tiempo completo
- Microsoft Excel
- Análisis de datos
- Microsoft Office
Postulación rápida
Sr. Project Management Analyst
IQVIA —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Licenciatura
Supply Growth - Offline Acquisition Sr. Analyst
DiDi Global —Cuauhtémoc, CDMX
- Microsoft Excel
- Inglés
- SQL
Payroll Sr. Analyst
DiDi Global —Cuauhtémoc, CDMX
- Horas extra
- Inglés
- Licenciatura
- Negocios
Sales Sr. Analyst - Mexico City
Circana Tech Mexico —Granada, CDMX
- Correo electrónico
- Microsoft Excel
- Experiencia en ventas
- Análisis de datos
Postulación rápida
Billing Operations Analyst
TTEC —Ciudad de México, CDMX
- Oracle
- ERP systems
- Microsoft Office
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
22h
CX & Relationship Sr Analyst
DiDi Global —Cuauhtémoc, CDMX
- Microsoft Excel
- Administración de personal
- Inglés
User Loyalty Sr. Analyst
DiDi Global —Cuauhtémoc, CDMX
- Microsoft Excel
- Administración de personal
- SQL
Senior Analyst, IT Product Operations
Bain & Co. —Ciudad de México, CDMX
- Tiempo completo
- Inglés
- Licenciatura
- Sin título de educación superior
Postulación rápida
Business Intelligence Analyst - Semi Sr.
Thomson Reuters —Ciudad de México, CDMX
- Tiempo completo
- Azure
- Servicio al cliente
- Salesforce
8d
Sr. Analyst, Marketing Innovation, Popeyes, LAC
Popeyes —Cuauhtémoc, CDMX
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Permiso de maternidad y paternidad
Postulación rápida
8d
Senior Sustainability Analyst
Energizer —Ciudad de México, CDMX
- $460,500 a $1,183,900 por año
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Postulación rápida
Sr. Sales Analyst, LATAM
Nextpower —Ciudad de México, CDMX
- $750,000 a $980,000 por año
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Experiencia en ventas
- Vacaciones adicionales o permisos con goce de sueldo
- Seguro de la vista

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CX Operations Sr. Analyst

DiDi Global -
Cuauhtémoc, CDMX

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Información del empleo

Cualificaciones

Looker
Power BI
Microsoft Excel
Administración de personal
Inglés
Tableau
Visualización de datos

Descripción completa del empleo

Company Overview:

DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

#LI-Hybrid Team Overview:

As a CX Operations Sr. Analyst, you will be responsible for driving Customer Experience strategy and operational excellence initiatives for the market. You will leverage customer insights, operational data, and market trends to identify opportunities, influence business decisions, and lead initiatives that improve both customer experience and operational efficiency.

This role partners closely with Product, Operations, Marketing, Engineering, Risk, and Regional CX teams to ensure customer needs are represented in business decisions while supporting sustainable business growth.

Role Responsibilities:

Act as a strategic partner to business stakeholders by providing customer insights and operational recommendations that support business objectives.
Lead cross-functional projects with Product, Operations, Marketing, Engineering, Risk, and Frontline teams to improve customer journeys and operational performance.
Support business growth initiatives by ensuring customer experience considerations are incorporated into strategic planning and execution.
Own Voice of Customer (VoC) reporting and customer experience insights, translating findings into actionable improvement plans.
Analyze customer feedback, operational metrics, and market trends to identify customer pain points, service gaps, and opportunities for improvement.
Build data-driven business cases to influence product, policy, process, and operational enhancements.
Evaluate the customer experience impact of new products, features, campaigns, and operational changes before and after launch.
Conduct deep-dive analyses using customer feedback, surveys, operational KPIs, support interactions, and behavioral data to identify root causes and improvement opportunities.
Facilitate governance forums, business reviews, and customer-centric rituals to promote customer-focused decision-making across the organization.

Role Qualifications:

4+ years of experience in Customer Experience, Operations Excellence, Business Operations, Strategy, Consulting, Process Improvement, or related fields.
Proven experience leading cross-functional projects and driving measurable business impact.
Strong stakeholder management skills with the ability to influence decisions across multiple teams and organizational levels.
Strong analytical skills with the ability to transform complex datasets into clear insights and recommendations.
Experience applying process improvement methodologies such as Lean, Six Sigma, Service Design, Customer Journey Mapping, or similar frameworks.
Excellent problem-solving skills and the ability to structure ambiguous problems into actionable solutions.
Experience working with customer feedback programs, operational KPIs, customer support data, and customer journey analysis.
Strong communication and presentation skills, with the ability to convey complex information to technical and non-technical audiences.
Advanced proficiency in Excel/Google Sheets and data visualization tools (e.g., Tableau, Power BI, Looker) required.
Professional proficiency in English.

EEO Statement:

We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms

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Refina tu búsqueda

operations sr analyst empleos en ciudad de méxico

CX Operations Sr. Analyst

Dark Kitchen Operations Sr. Analyst

Growth Operations Sr Analyst

Entrega B2C Growth Operations Sr. Analyst

Brand Campaign Operations Sr. Analyst

Sr Analyst, Marketing Operations - Campaign Team

Sales Sr. Analyst - Mexico City

Sr. Payroll USA Analyst

Sr. Project Management Analyst

Supply Growth - Offline Acquisition Sr. Analyst

Payroll Sr. Analyst

Sales Sr. Analyst - Mexico City

Billing Operations Analyst

CX & Relationship Sr Analyst

User Loyalty Sr. Analyst

Senior Analyst, IT Product Operations

Business Intelligence Analyst - Semi Sr.

Sr. Analyst, Marketing Innovation, Popeyes, LAC

Senior Sustainability Analyst

Sr. Sales Analyst, LATAM

Quiero recibir la alerta de empleo más reciente para operations sr analyst en ciudad de méxico

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