20 publicaciones de empleo destacadas en customer technology advisor (¡Están contratando!)

Entry Level Technical Support Engineer
Microsoft —Ciudad de México
- Tiempo completo
- Informática
- Experiencia en ventas
- Servicio al cliente
Customer Operations Advisor
HP —Tlaquepaque, Jal.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
User Management Advisor (Premium User Experience)
BIGO TECHNOLOGY PTE. LTD. —Del Valle Norte, CDMX
- $22,000 a $25,000 por mes
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Inglés
- Licenciatura
- Descuento de empleados
Postulación rápida
4d
Senior Director, Technology
DYOPATH —Ciudad de México, CDMX
- Home Office (Desde casa)
- Inglés
- Presupuestos
- Liderazgo
Postulación rápida
Application Consulting
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Oracle
- ERP systems
- SQL
Part-time Benefits Advisor: Mexico
Dynatrace —Ciudad de México, CDMX
- Medio tiempo
- Microsoft Excel
- Microsoft Outlook
- Inglés
- Plan de adquisición de acciones empresariales
- Vacaciones adicionales o permisos con goce de sueldo
14d
Lead, Strategic Advisor
Element Fleet Management —Ciudad de México, CDMX
- Correo electrónico
- Administración de personal
- Experiencia en ventas
- Inglés
- Estacionamiento gratuito
- Seguro de vida
Customer Service Representative I
AIT Worldwide Logistics, Inc. —Colonia Lomas de Chapultepec, CDMX
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Servicio al cliente
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Senior Technical Product Marketing Manager, Cloud Networking & DNS
Infoblox —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Informática
- Maestría
- Vacaciones adicionales o permisos con goce de sueldo
Customer Success Manager
Workana —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Disponible para viajar
Postulación rápida
Staff Manager, Procurement Center of Excellence (COE; Systems, Process, Data)
Qualcomm —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Oracle
- Doctorado
Senior Implementation Consultant
BlackLine —Ciudad de México, CDMX
- Oracle
- PMP
- ERP systems
Materials Management Professional
Siemens —Querétaro, Qro.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Administración de personal
Implementation Advisor
HighLevel —Desde casa
- Home Office (Desde casa)
- Administración de personal
- Microsoft Office
- Sin título de educación superior
TS&A - Technology Strategy Consultant (MX)
Accenture —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Oratoria
Software Development Advisor
NTT Ltd —Ciudad de México, CDMX
- Azure
- Administración de personal
- Informática
Customer Success Manager
Shiji Group —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Disponible para viajar
Postulación rápida
Instructors Senior
Salesforce —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Mercadotecnia
- Salesforce
Field Application Scientist
ABclonal Technology —Ciudad de México, CDMX
- $50,000 a $55,000 por mes
- Tiempo completo
- Doctorado
- Experiencia en ventas
- Inglés
Postulación rápida
Technical Account Manager
Samsara —Ciudad de México, CDMX
- Home Office (Desde casa)
- Informática
- Salesforce
- Inglés
- Permiso de maternidad y paternidad

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Entry Level Technical Support Engineer

Microsoft -
Ciudad de México

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Información del empleo

Tiempo completo

Cualificaciones

Informática
CSS
Experiencia en ventas
Servicio al cliente
Inglés
SQL
Licenciatura
Gestión de venta al por menor
Tecnologías de la información

Descripción completa del empleo

Overview

With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world.

Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft’s AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment.

In the Customer Service & Support (CSS) team we are looking for people with a passion for delivering customer success. As a Technical Support Engineer, you will own, troubleshoot, and solve customers’ technical issues. This opportunity will allow you to accelerate your career growth, hone your problem-solving, collaboration and research skills, and develop your technical proficiency.

This role is Microsoft onsite only.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

Product/Process Improvement:

Uses available tools to deliver solutions for customer issues of limited scope.
Identifies potential defects and escalates to more senior engineers to resolve.
Follows processes provided by the business.
Provides feedback to improve products to more senior engineers or technical advisors.
Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems.

Readiness:

Attends readiness trainings and non-technical trainings to ensure that they become proficient in support topics.

Response and Resolution:

Reviews issues and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.
Handles customer issues through collaboration, resolution, or escalation. Documents technical work and research.
Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools.

Qualifications

Required Qualifications:

- Bachelor's degree in Computer Science, Information Technology (IT), or related field
o OR 1+ years of technical support, technical consulting experience, or information technology experience
o OR Certifications in SQL, coding, development, or other related certifications
o OR equivalent experience
- Experience working in a multicultural or global team environment
- Ability to read, write and speak fluent English

Preferred Qualifications:

Experience working in a customer service environment, retail, sales, etc
Experience in using innovative technologies such as AI in every day life.
Experience working in a dynamic team environment.
Experience with problem solving and providing solutions to customers

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process.

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customer technology advisor empleos

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Quiero recibir la alerta de empleo más reciente para customer technology advisor

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