20 publicaciones de empleo destacadas en collection agent (¡Están contratando!)

Remote Markets Agent
Whip, Inc. —Ciudad de México, CDMX
- Home Office (Desde casa)
- Servicio al cliente
- Inglés
- Bachillerato
Postulación rápida
8d
FNOL Cabin Agent Bilingual
AIG SEGUROS MEXICO S.A. DE C.V. —Ciudad de México, CDMX
- Incluye fines de semana
- Bilingüe
- Microsoft Word
- Microsoft Excel
Postulación rápida
Support Agent - Mexico
FeverUp —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Inglés
Postulación rápida
LM236: Sr Invoicing Agent
FedEx LAC —Querétaro, Qro.
- Tiempo completo
- Servicio al cliente
- Word processing
- Inglés
Remote - Bilingual (Spanish & English) Client Success (Customer Support) Agent
The Credit Pros —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Salesforce
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
2d
Bilingual Collections & Customer Service Agent
F5 BPO Services —Americana, Jal.
- $9,452 por mes
- Medio tiempo
- Bilingüe
- Servicio al cliente
- Inglés
Postulación rápida
Customer Service Representative
OOCL USA Inc —Jardines en la Montaña, CDMX
- Tiempo completo
- Servicio al cliente
- Inglés
- Microsoft Office
- Seguro de vida
Postulación rápida
Collections Agent
Intugo —Villa del Rey, Son.
- $3,200 a $8,000 por semana
- Tiempo completo
- Bachillerato
- Matemáticas
- Captura de datos
Postulación rápida
11d
Bilingual Customer Service & Collections Agent
Redial BPO —Nueva, B.C.
- Tiempo completo
- Bilingüe
- Servicio al cliente
- Inglés
Postulación rápida
10d
Account Executive - GTM
Handle —Ciudad de México, CDMX
- $40,000 a $50,000 por mes
- Tiempo completo
- Trabajo híbrido
- Inglés
Postulación rápida
3d
Application and Warranty Specialist
Motrex LLC —Querétaro, Qro.
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
LM235: Invoicing Agent
FedEx LAC —Toluca, Méx.
- Servicio al cliente
- Word processing
- Inglés
14d
Senior Collections Agent
Teletrac Navman —Monterrey, N. L.
- Microsoft Excel
- Inglés
- Gestión de venta al por menor
9d
Collections Speciallist
IPF Digital —Ciudad de México, CDMX
- Trabajo híbrido
- Bilingüe
- Servicio al cliente
- Inglés
10d
Bilingual Customer Service Representative
Amigo Scale —Rosarito Centro, B.C.
- $4,000 a $4,500 por semana
- Tiempo completo
- Bilingüe
- Servicio al cliente
- Inglés
Postulación rápida
4d
Collections Analyst
AIG SEGUROS MEXICO S.A. DE C.V. —Ciudad de México, CDMX
- Correo electrónico
- Microsoft Excel
- Administración de personal
- Servicio al cliente
- Seguro de vida
Postulación rápida
Business Intelligence Specialist — Collections Ops
DiDi Global —Cuauhtémoc, CDMX
- Microsoft Excel
- Administración de personal
- SQL
Qualification Agent (Hostess)
Unlimited Vacation Club —Las Glorias, Jal.
- $14,000 a $15,000 por mes
- Tiempo completo
- Servicio al cliente
- Inglés
- Bachillerato
- Descuentos y precios preferenciales
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Senior Infrastructure Architect — Enterprise Observability and Automation
HP —Tlaquepaque, Jal.
- Tiempo completo
- Azure
- Informática
- Licenciatura
Application and Warranty Specialist
Stryten Energy —Querétaro, Qro.
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Postulación rápida

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Remote Markets Agent

Whip, Inc. -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Hace 8 días

Cualificaciones

Plurilingüe
Servicio al cliente
Centro de llamadas
Inglés
Bachillerato
VoIP
Atención al cliente

Descripción completa del empleo

*This is a remote position*

Position Summary:

Remote Market Agents provide end-to-end remote support to customers throughout the vehicle pickup, usage, maintenance, and return process. Acting as the primary point of contact, agents assist customers via phone, email, SMS, and messaging tools to ensure a smooth customer experience. Responsibilities include coordinating vehicle setup and pickup, managing documentation, handling maintenance and repair issues, coordinating vendors and towing services, supporting accident and claims follow-ups, and ensuring timely customer and vendor communications. Agents work independently while collaborating with internal teams to ensure operational efficiency and customer satisfaction across remote markets.

Essential Duties and Responsibilities (include, but are not limited to the following):

Assist customers with remote vehicle pickup through phone calls, SMS, email, and messaging platforms
Guide customers through vehicle setup prior to pickup and ensure all required documentation is completed and submitted after pickup
Update internal systems accurately with customer, vehicle, and service information
Receive, document, and manage customer-reported issues including mechanical concerns, tire repairs or replacements, towing needs, and service requests
Schedule service appointments with approved vendors and identify new vendors when necessary
Follow up with vendors on repair status and payments until services are completed
Conduct bi-monthly (every 10,000 miles) maintenance follow-ups for all assigned remote market vehicles
Manage accident and claims follow-ups, ensuring customer and vehicle safety
Collect vehicle condition reports, invoice customers for damages, follow up on payments, establish payment arrangements when applicable, and coordinate vehicle returns
Coordinate vehicle retrieval from impound lots, including towing arrangements and payment follow-up
Support customer requests related to vehicle swaps and upgrades
Follow up with vendors regarding pending repairs, windshield replacements, and parts installations
Coordinate parts orders from main offices and schedule repairs upon parts arrival
Schedule towing services through approved vendors or third-party platforms such as Honk or Urgently and confirm service completion
Assist customers with rideshare-related questions and app usage
Perform daily outbound and inbound communications with customers, Tesla Service Centers, towing companies, impound facilities, repair shops, and other service providers
Conduct collections follow-ups with customers regarding outstanding balances, negotiate payment arrangements, and track compliance
Maintain organized records, follow-ups, and task tracking to ensure timely resolution of all assigned cases

Qualifications Required:

Ability to work remotely and independently with minimal supervision, while the agent will join a daily meet session for support and daily Q&A
Availability to perform outbound calls and ongoing customer follow-ups during assigned working hours
Reliable internet connection, computer, headset, and phone access suitable for VoIP or cloud-based systems
Strong customer service orientation with a problem-solving mindset

Education and Experience:

High school diploma or equivalent required
Post-secondary education in business, communications, customer service, or a related field preferred
Prior experience in customer support, fleet operations, logistics, automotive services, call center operations, or collections preferred
Experience working with vendors, service providers, or third-party platforms is a plus

Skills and Abilities:

Excellent verbal and written communication skills in English, Spanish is a plus
Strong customer-focused approach with empathy and professionalism
Ability to manage multiple cases, follow-ups, and priorities simultaneously
Strong organizational and documentation skills with attention to detail
Ability to negotiate payment arrangements and handle sensitive conversations professionally
Problem-solving skills with the ability to think proactively and propose solutions beyond standard procedures
Comfortable working independently within a team-oriented environment
Ability to track tasks, deadlines, and follow-ups without direct supervision
Proficiency with email, CRM systems, ticketing tools, spreadsheets, and messaging platforms

Salary: $560/bi-weekly

Postulación rápida

Refina tu búsqueda

collection agent empleos

Remote Markets Agent

FNOL Cabin Agent Bilingual

Support Agent - Mexico

LM236: Sr Invoicing Agent

Remote - Bilingual (Spanish & English) Client Success (Customer Support) Agent

Bilingual Collections & Customer Service Agent

Customer Service Representative

Collections Agent

Bilingual Customer Service & Collections Agent

Account Executive - GTM

Application and Warranty Specialist

LM235: Invoicing Agent

Senior Collections Agent

Collections Speciallist

Bilingual Customer Service Representative

Collections Analyst

Business Intelligence Specialist — Collections Ops

Qualification Agent (Hostess)

Senior Infrastructure Architect — Enterprise Observability and Automation

Application and Warranty Specialist

Quiero recibir la alerta de empleo más reciente para collection agent

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