20 publicaciones de empleo destacadas en document processor (¡Están contratando!)

Legal Client Services Manager
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- Microsoft Word
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- Microsoft Excel
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Oracle —Zapopan, Jal.
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Document Processor
Westin Lagunamar Ocean Resort M&S —Cancún, QRoo.
- Administración de personal
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- Contratos

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Legal Client Services Manager

Staffilocity
Desde casa

Postulación rápida

Información del empleo

Tiempo completo
$16,725.62 a $18,398.18 por mes
Hace 3 días

Cualificaciones

Microsoft Word
CRM software
Microsoft Excel
Microsoft Outlook
Administración de personal
Servicio al cliente
Inglés
Microsoft Office

Descripción completa del empleo

About Easy Lemon

Easy Lemon is a rapidly growing U.S.-based Lemon Law firm dedicated to helping consumers resolve claims involving defective vehicles. Our mission is to provide outstanding client service while simplifying a process that can often be confusing and frustrating.

As we continue to expand, we're seeking a highly organized, empathetic, and client-focused Legal Client Services Manager to join our remote team. This role is ideal for individuals who enjoy working directly with clients, managing case progress, and ensuring every client receives exceptional support throughout their legal journey.

While U.S. Lemon Law experience is preferred, it is not required. We provide comprehensive training on our processes and the fundamentals of U.S. Lemon Law.

About the Role

As a Legal Client Services Manager, you will serve as the primary point of contact for clients throughout their Lemon Law claim. You'll provide case updates, answer questions, collect required documentation, and coordinate with internal teams to ensure each case progresses efficiently.

This is a client-focused role requiring approximately 30–40 client calls per day. Success in this position requires empathy, professionalism, exceptional organization, and the ability to manage a large caseload while delivering an outstanding client experience.

Responsibilities

Serve as the primary point of contact for clients throughout the claims process
Communicate with clients professionally via phone, email, and SMS
Handle approximately 30–40 client calls per day
Provide timely case updates and respond to client inquiries
Collect and follow up on required documents and information
Maintain accurate case notes and client records within CRM and case management systems
Coordinate with internal legal and operations teams to support efficient case progression
Ensure all required documentation is received promptly
Build trust with clients through empathy, professionalism, and proactive communication
Deliver an exceptional client experience throughout the lifecycle of every case

Qualifications

Previous experience working in a law firm, legal services environment, legal operations, or a client-facing customer service role preferred
Legal education or a legal background is preferred but not required
Experience in U.S. Lemon Law, consumer protection, or case management is a plus but not required
Strong English verbal and written communication skills
Excellent customer service and client relationship management abilities
Experience using CRM software or case management systems preferred
Proficiency with Microsoft Office Suite (Word, Excel, Outlook)
Strong organizational, multitasking, and time-management skills
Ability to work independently and remain productive in a remote environment
Detail-oriented with a commitment to accuracy

What We're Looking For

The ideal candidate is:

Empathetic and client-focused
Highly organized and detail-oriented
Reliable and accountable
Comfortable communicating with clients throughout the day
Able to build trust and maintain positive client relationships
Motivated to help consumers navigate challenging situations

Remote Work Requirements

Reliable high-speed internet connection (minimum 10 Mbps)
Computer with at least an Intel Core i5 processor or equivalent
Professional-quality noise-cancelling headset
Quiet and distraction-free workspace
Ability to maintain confidentiality while working remotely

Why Join Easy Lemon?

Fully remote position
Work with a rapidly growing U.S. legal organization
Comprehensive training in U.S. Lemon Law
Meaningful work helping consumers resolve vehicle-related legal claims
Supportive and collaborative team environment
Long-term career growth opportunities
Stable, full-time remote employment

Job Type: Full-time

Pay: $16,725.62 - $18,398.18 per month

Work Location: Remote

Postulación rápida

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