20 publicaciones de empleo destacadas de technical support specialist en ecatepec, mex (¡Están contratando!)

Technical Partner Support & QA Specialist
Workana —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Microsoft Office
- JavaScript
Postulación rápida
Spanish Audio Specialist - Freelance AI Trainer Project
Meridial —Ciudad de México, CDMX
- Home Office (Desde casa)
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
End User Support Specialist – Level 2
Mapal Group —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- Salesforce
- Inglés
Postulación rápida
Safety & PV Specialist I - Mexico Remote
サイネオス・ヘルス —Tlalnepantla, Méx.
- Home Office (Desde casa)
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Operation Specialist Academia Technical Support & Adoption – Graduate Associate – CDMX
Siemens —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- CAD
- Desarrollo de software
3d
Technical Support Representative, Tier 1 (Mexico Remote)
Turnitin, LLC —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Microsoft Office
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Postulación rápida
Technical Support Specialist – Entry Level
Sovos Compliance —Ciudad de México, CDMX
- Administración de personal
- Inglés
- Disponible para viajar
Postulación rápida
13d
Technical Back Office Specialist – Wind Services
Grupo EOSOL —Ciudad de México, CDMX
- Microsoft Excel
- Administración de personal
- ERP systems
Technical Support Specialist
Motive —Ciudad de México, CDMX
- Administración de personal
- Salesforce
- Inglés
Customer Support Specialist (AI SaaS Platform)
Hire Overseas —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Habilidades de comunicación
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Operations Specialist I, Remote Assistance (Night Shift)
DoorDash Mexico —Ciudad de México, CDMX
- Incluye fines de semana
- Home Office (Desde casa)
- Microsoft Excel
- Inglés
- Bachillerato
Postulación rápida
9d
Internal Support Service Specialist
Ten Group —Ciudad de México, CDMX
- $450,000 a $527,000 por año
- Tiempo completo
- Contratos
- Experiencia en construcción
- Gestión de venta al por menor
- Vacaciones adicionales o permisos con goce de sueldo
- Descuento de empleados
Postulación rápida
Inside Sales & Customer Support Specialist (Remote, please apply in English only)
Tameson —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Experiencia en ventas
- Inglés
- Maestría
Web Development Quality Assurance (QA) Specialist
Growmodo GmbH —Ciudad de México, CDMX
- Tiempo completo
- Home Office (Desde casa)
- Microsoft Excel
- Administración de personal
- JavaScript
Postulación rápida
HelpDesk Support Specialist (CDMX)
TransPerfect —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Postulación rápida
Restaurant Tech Support Specialist
Restaurant365 —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Microsoft Excel
- Administración de personal
- ERP systems
- Seguro dental
- Seguro de la vista
Postulación rápida
Mainframe Network Support Specialist
Kyndryl —Ciudad de México, CDMX
- Tiempo completo
- Informática
- Inglés
- Licenciatura
LaTex Specialist (Fluent in Spanish- Latin America) - Freelance AI Trainer Project
Meridial —Ciudad de México, CDMX
- Home Office (Desde casa)
- Informática
- Maestría
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
Field Application Scientist
ABclonal Technology —Ciudad de México, CDMX
- $50,000 a $55,000 por mes
- Tiempo completo
- Doctorado
- Experiencia en ventas
- Inglés
Postulación rápida
Sales Specialist (Technical Portfolio Element) Data Integration
Siemens —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Experiencia en ventas
- Inglés
- Licenciatura
3d

Quiero recibir la alerta de empleo más reciente para technical support specialist en ecatepec, mex

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Technical Partner Support & QA Specialist

Workana -
Ciudad de México, CDMX

Postulación rápida

Información del empleo

Tiempo completo

Cualificaciones

Jira
CSS
Plurilingüe
Inglés
Microsoft Office
Garantía de calidad
JavaScript
Usabilidad
Pruebas de software
SaaS
Microsoft Project
HTML

Descripción completa del empleo

Workana is the largest remote work platform for talents in Latin America. Our new segment, Workana Premium, focuses on matching the most exceptional professionals with leading and innovative companies around the globe. Enjoy competitive compensation, dedicated support, and the flexibility of remote work within a dynamic environment that fosters collaboration and professional advancement.

We are proud to present you with the following opportunity.

About Our Client
Nuweb Group is a global event technology partner, helping ticketing providers and event organisations scale with confidence. They’re a fast-growing force in live entertainment, partnering globally to support brands like Formula 1, Metallica, and Disney on Ice.
Their mission is bold: To be the Ticketing Engine of the World. That means building infrastructure that solves complex ticketing challenges and creates unforgettable fan experiences. They operate seamlessly across borders and time zones, moving quickly, innovating constantly, and pushing boundaries.

Role Overview
They are looking for a Partner Support & QA Specialist to join the UK-based team and provide dedicated afternoon and evening coverage for the USA and LATAM partners.

This role is primarily responsible for delivering high-quality partner support, ensuring that partners receive responsive, professional, and knowledgeable assistance during their business hours.

Working primarily between 2:00pm and 10:00pm UK time (flexible within this window), you will extend Nuweb operational coverage beyond standard UK hours and act as a key operational bridge between the partners, Partner Success, Product, and Engineering Teams.

In addition to daily partner support, you will assist with on-boarding new partners and contribute to product quality through structured testing and issue validation.

This is a customer-facing, technically confident role requiring strong troubleshooting ability, clear communication, and attention to detail.

Responsibilities

Partner Support (Primary Responsibility):

Provide first-line partner support to USA and LATAM partners.
Respond to partner queries professionally via ticketing systems, email, and calls.
Help partners understand system features, workflows, and best practices.
Troubleshoot reported issues and reproduce bugs in a structured manner.
Gather evidence, document findings clearly, and escalate technical issues to developers when required.
Ensure all interactions are accurately logged in internal systems.
Maintain high service standards aligned with internal SLAs.

Partner On-boarding:

Support the Partner Success team with on-boarding new partners.
Deliver system walkthroughs and training sessions where required.
Assist partners in understanding configuration options and operational workflows.
Help accelerate customer adoption and reduce time-to-value.
Proactively identify opportunities for partners to optimize workflows and improve system utilization.
Contribute to documentation and knowledge base improvements.

QA & Product Quality Support (Secondary Responsibility):

Assist the QA team with manual testing of web and mobile applications.
Execute structured test cases and validate bug fixes.
Reproduce and clearly document customer-reported issues.
Identify usability gaps and opportunities for product improvement.
Contribute to maintaining high product quality standards.

Requirements

2+ years experience in SaaS product support, technical support, or a similar role.
Experience in manual software testing.
Strong troubleshooting and analytical thinking skills.
Ability to reproduce issues and document bugs clearly and accurately.
Strong written and verbal communication skills, with the ability to liaise eﬀectively with diverse stakeholders.
Excellent organisational skills and attention to detail.
Experience collaborating with cross-functional teams (Product, QA, Engineering).
High proficiency in Google Workspace, Microsoft Oﬃce Suite, and project management tools.
Comfortable working independently during afternoon/evening hours.

Nice to Have

Native or fluent-level Spanish and English (written and spoken)
Familiarity with ticketing or event technology platforms.
Knowledge of web technologies (HTML, JavaScript, CSS).
Experience using tools such as Linear, Jira, Zendesk, or similar.
Previous on-boarding or product training experience.

Working Hours

UK-based (remote-first).
Primarily 2:00pm - 10:00pm UK time (flexible within this window).
Designed to support USA and LATAM business hours.
Occasional in-person team meetups (minimum twice per year).

Benefits

Competitive salary and role progression opportunities.
24 days holiday + bank holidays (increasing with tenure).
Flexible working arrangements.
Learning and development opportunities.

Postulación rápida

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Quiero recibir la alerta de empleo más reciente para technical support specialist en ecatepec, mex

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