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Operations Agent
TUI Group —Cancún, QRoo.
- Desde $197,400 por año
- Tiempo completo
- Inglés
8d

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Operations Agent

TUI Group -
Cancún, QRoo.

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Información del empleo

Tiempo completo
Desde $197,400 por año
Hace 8 días

Cualificaciones

Inglés

Descripción completa del empleo

Cancún, Mexico Onsite Permanent Full Time 48 139775

We are seeking digital experienced and helpful individuals like you to join our diverse team of Operations Agents in Mexico.

You are responsible for communicating booking updates with our excursion suppliers and destination teams to ensure a smooth Service Delivery operation.

If you have got the right to work in Mexico and speak English, keep on reading!

**The closing date for applications is August 26, 2026**

ABOUT OUR OFFER

A job at TUI offers more than your basic salary which already starts at $197,400.00 MXN gross per year.
16 of holiday after the first year worked.
Grocery vouchers.
We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons.
Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
We offer seasonal or permanent contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise.

ABOUT YOU

Detail-oriented with strong organizational and problem-solving skills.
Proactive, adaptable, and able to manage multiple priorities in a fast-paced environment.
Strong system literacy and confidence working across multiple operational platforms.
Fluent in English (mandatory) with effective communication and collaboration skills.
Team player with a customer-focused mindset and commitment to operational excellence.

ABOUT THE JOB

Create, validate, and maintain bookings in operational systems, ensuring accuracy and completeness.
Monitor booking status, manage payment requests, and resolve booking or system discrepancies.
Coordinate with internal teams and external partners to ensure timely service delivery.
Maintain accurate system data and support operational reporting and process improvements.
Support the Team Manager in driving operational excellence and continuous improvement initiatives.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.

We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.

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