20 publicaciones de empleo destacadas en training & development supervisor (¡Están contratando!)

SUPERVISOR, OPERATIONS, BILINGUAL
Qualfon —Juárez, CDMX
- Tiempo completo
- Bilingüe
- Bachillerato
- Licenciatura
Training Coordinator | CDMX
Abbott Laboratories —Ciudad de México, CDMX
- Tiempo completo
- Experiencia en ventas
- Inglés
- Licenciatura
Training & Development Supervisor
Stanley Black & Decker —Apodaca, N. L.
- Tiempo completo
- Recursos humanos
- Experiencia en manufactura
Training Supervisor
Versigent —Durango, Dgo.
- Administración de personal
- Inglés
- Microsoft Office
- Seguro de vida
6d
Staff Manager, Procurement Center of Excellence (COE; Systems, Process, Data)
Qualcomm —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Oracle
- Doctorado
Senior Director, Product Management - Commercial Excellence
Bain & Co. —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Maestría
- Licenciatura
- Programa de bienestar
- Seguro dental
Postulación rápida
Sr. Operation Project Manager
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Production Supervisor
BorgWarner —San Luis Potosí, S. L. P.
- Tiempo completo
- Administración de personal
- Microsoft Office
- Licenciatura
- Seguro de vida
SUPERVISOR DE EXPANSION
Grupo Modelo —Tuxtla Gutiérrez, Chis.
- Tiempo completo
- Experiencia en ventas
Quality Engineering Supervisor
Cardinal Health —Colonia Lomas de Chapultepec, CDMX
- Inglés
- Licenciatura
- Sin título de educación superior
Supervisor (Automotive)
POSCO INTERNATIONAL MEXICO E-MOBILITY —Parque Industrial Amistad Chuy María Coahuila, Coah.
- Desde $25,000 por mes
- Tiempo completo
- Inglés
- Supervisión de personal
- Controlador Lógico Programable
- Estacionamiento gratuito
- Ayuda o servicio de transporte
Postulación rápida
Sr Project Manager NPI
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Production Supervisor
Morgan Advanced Materials —Atlacomulco, Méx.
- Tiempo completo
- Inglés
- Licenciatura
- Seguro de vida
8d
Especialista de R&M 4/Intervention Services
Weatherford —Villahermosa, Tab.
- Tiempo completo
- Administración de personal
- Bachillerato
- Disponible para viajar
Production Supervisor
IMI Plc - Legacy Precision —Parque Industrial Querétaro, Qro.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Collections Supervisor
AIG SEGUROS MEXICO S.A. DE C.V. —Ciudad de México, CDMX
- Correo electrónico
- CRM software
- Microsoft Excel
- Servicio al cliente
- Seguro de vida
Postulación rápida
VP, General Manager
The Hillman Group —Guadalajara, Jal.
- Administración de personal
- Maestría
- Licenciatura
Postulación rápida
5d
Supervisor, Manufacturing Operations Management
Schneider Electric —Ciudad de México
- Tiempo completo
- Inglés
- Experiencia en manufactura
4d
Demand Management Specialist
Accenture —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- PMP
- Servicio al cliente
Production Supervisor
Eaton —San Luis Potosí, S. L. P.
- Administración de personal
- Inglés
- Presencial
14d

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SUPERVISOR, OPERATIONS, BILINGUAL

Qualfon -
Juárez, CDMX

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Información del empleo

Tiempo completo

Cualificaciones

Bilingüe
Bachillerato
Licenciatura
Capacitación
Habilidades de organización
Liderazgo
Habilidades de comunicación

Descripción completa del empleo

Overview:

Mission: As a Contact Center Supervisor at Qualfon, you will lead a team of dedicated contact center associates, ensuring the best performance, employee engagement and development, and client satisfaction.

This role spans three critical dimensions: Mentor, Manager, and Messenger upholding the STRIDES values of Service, Teamwork, Results, Integrity, Dignity, Encouragement, and Spirituality, and demonstrating by example
the four agreements at Qualfon to Keep-Commitments, Add-Value, Move-Fast, and Spend-Wisely.

Dimensions of Leadership:

1. Mentor: Help others succeed in their personal and company goals. Know and understand each team member and ensure that all persons are supported to reach their full potential. Works on improving his/her own knowledge, skills, and abilities.

Coaching and Development:
Provide ongoing coaching and guidance to contact center agents for excellence.
Comply with Coaching, Quality Performance Metrics (QPM), and Performance Improvement Plan (PIP) policies and procedures.
Assist team members in discovering their total vocation and support their growth.
Create a positive learning environment, providing regular feedback and facilitating ongoing skill
development.
Qualfon Mission Leaders, as Mentors, prioritize integrity. They nurture individual growth, treat others with
respect, and uphold ethical standards while also complying with the laws of each country, state, or region where
Qualfon operates.

2. Manager: Make sure that we meet our responsibilities and deliver results to the best of our abilities.
o Client and Internal KPIs:
Attending client Key Performance Indicators (KPIs) and internal KPIs, such as Attendance and Attrition.
Assists Quality Assurance Review (QAR) in conducting Root Cause Analysis (RCA) and participates in the activities initiated by QAR for the improvement of the team’s performance.
Analyze workflows to identify areas for improvement, streamlining processes to enhance efficiency and customer satisfaction.
Uphold Qualfon standards by monitoring interactions, ensuring adherence to scripts and providing constructive feedback to the agents. Regularly update and maintain coaching scorecards.

Qualfon Mission Leaders, as Managers, prioritize results and teamwork. They manage the resources entrusted to them, emphasizing the importance of reaching targets for profitability.

3. Messenger: Represent Qualfon in a professional manner. Work to create a positive environment.

Communicate clearly across all channels and platforms.
Conduct regular team meetings and huddles for center updates.
Provide timely KPI updates and coaching logs.
Promote transparent communication between agents, management, and other departments, addressing concerns and fostering collaboration.
Represent your team's needs and successes to senior management.
Qualfon Mission Leaders, as Messengers, prioritize constant encouragement and active listening. They execute mission-driven communication, positive problem-solving, clear expression, and empathetic listening.

Qualifications:

High School Diploma (required); college degree or some college coursework (preferred).
Excellent communication skills, both written and verbal.
Proficiency in computer literacy.
Analytical and logical thinking abilities.
Strong planning and organizational skills.
At least 1 year (2 years preferred) of team leadership experience in a contact center setting, or
completion of Qualfon Supervisor certification and On-The-Job-Training

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