20 publicaciones de empleo destacadas en head of delivery and returns experience, mx customer fulfillment experience (¡Están contratando!)

Head of Delivery and Returns Experience, MX Customer Fulfillment Experience
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Apertura de nuevos negocios
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- Tiempo completo
- Administración de personal
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- Inglés
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E-commerce Brand Manager (Mexico) / Gerente de Marca de Comercio Electrónico (México)
CbayExpress —Ciudad de México, CDMX
- $60,000 a $68,000 por mes
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- Inglés
Postulación rápida
12d
Customer Service Representative
Qnity —Ciudad de México, CDMX
- Microsoft Powerpoint
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Sr. Network Planning Manager, Fulfillment Experience
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Ciudad de México, CDMX
- Tiempo completo
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- Inglés
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Customer Support Specialist
AMETEK, Inc. —Residencial Miraloma, Tamps.
- Microsoft Powerpoint
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- Microsoft Excel
4d
Customer Service / Planner
ZF —Parque Tecnológico Innovación Querétaro, Qro.
- Microsoft Excel
- Microsoft Outlook
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Customer Supply Chain Analyst
Corning —Reynosa, Tamps.
- Microsoft Excel
- Oracle
- ERP systems
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(MX) ANALISTA DE SOPORTE OPERATIVO USA
CEMEX —Monterrey, N. L.
- ERP systems
- Inglés
- Microsoft Office
Sr Financial Analyst , WW Ops FInance
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Microsoft Access
- Oracle
Air Operations Manager , MX Air ATS
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Tepotzotlán, Méx.
- Incluye fines de semana
- Administración de personal
- Inglés
- Licenciatura
Outbound Area Manager Jr, MX FC Field, Outbound
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. - D44 —Tepotzotlán, Méx.
- Incluye fines de semana
- Administración de personal
- Inglés
- Bachillerato
Marketplace Strategy & Planning Sr. Manager
DiDi Global —Cuauhtémoc, CDMX
- Microsoft Excel
- Análisis de datos
- Inglés
Logistics Manager
Overhaul Group Inc —Tlalnepantla, Méx.
- Microsoft Powerpoint
- Bilingüe
- Microsoft Word
Postulación rápida
11d
Head of Order to Cash
Hunter Douglas —Apodaca, N. L.
- Administración de personal
- ERP systems
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
- Seguro de vida
Postulación rápida
Site Procurement Manager , Site Procurement Operations
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Inglés
Domain Support Specialist
Ericsson —Querétaro, Qro.
- Administración de personal
- Inglés
- Experiencia en bases de datos
Support Software Engineer, Senior
Infor —Ciudad de México, CDMX
- Tiempo completo
- Trabajo híbrido
- Administración de personal
- ERP systems
- Análisis de datos
Procurement Manager, Procurement Operations SPO
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Cuauhtémoc, CDMX
- Tiempo completo
- Microsoft Excel
- Microsoft Office
- Licenciatura
Quick Commerce leader, Amazon Now MX
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Ciudad de México, CDMX
- Tiempo completo
- Administración de personal
- Inglés
- Apertura de nuevos negocios

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Head of Delivery and Returns Experience, MX Customer Fulfillment Experience

Servicios Comerciales Amazon Mexico S. de R.L. de C.V. -
Ciudad de México, CDMX

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Información del empleo

Tiempo completo
Hace 5 días

Cualificaciones

Administración de personal
Inglés
Apertura de nuevos negocios
Licenciatura
Manejo de grupos

Descripción completa del empleo

DESCRIPTION

Amazon Mexico is seeking a Head of Delivery and Returns Experience to own and drive the end-to-end structural improvements for Customers in one of Amazon's highest-visibility and fastest-growing international markets. This role is a key business input owner, responsible for ensuring Mexican customers receive their orders fast, on time, at an affordable cost and with an exceptional returns experience.
As the MX Head of Delivery and Returns Experience, you will sit at the intersection of strategy, operations, technology, and analytics, leading a centralized function that touches every dimension of the fulfillment experience — from the construction of new distribution centers to customer-facing technology features on Amazon's website. You will report to the LATAM leader within an international organization, operating with high visibility at the C-level on a daily and weekly basis. You will directly lead a team of Senior Managers.
This role is organized around five pillars: Strategic Planning, Results Tracking, Project Portfolio Management, Benchmarking, and BI/AI. You will lead 1-year and 3-year planning cycles, oversee a portfolio of 50+ concurrent projects, manage weekly C-level reporting, drive adoption of automation and AI-powered mechanisms, and serve as Mexico's ambassador to — and from — Amazon's global delivery network.
The ideal candidate is an experienced, data-driven leader with strong business acumen, stakeholder management skills, and the ability to operate with autonomy and influence across a highly matrixed, international organization.

Key job responsibilities

Strategic Planning: Lead Amazon Mexico's 1-year and 3-year delivery and returns strategy, defining how the business will continue improving speed, cost, and reliability of deliveries for customers. Translate strategy into actionable roadmaps across partner organizations and ensure alignment with LATAM and global priorities.
Results Tracking & C-Level Reporting: Own weekly reporting of delivery performance targets to senior and C-level leadership. Develop and maintain dashboards, action plans, and escalation mechanisms to ensure commitments are met and risks are visible at the highest levels of the organization.
Project Portfolio Management (PMO): Lead end-to-end program management of a portfolio of 50+ projects spanning infrastructure (e.g., new distribution centers), operations, and technology. Ensure on-time delivery, budget adherence, and cross-functional alignment across all workstreams.
BI/AI & Mechanism Automation: Oversee continuous improvement of analytical reports and lead the development of AI/ML models to automate decision-making mechanisms, optimize delivery outcomes, and reduce manual overhead across the organization.
Benchmarking & Global Best Practices: Maintain an active pulse on Amazon's delivery innovations across global geographies. Bring best-in-class practices to Mexico and export Mexican innovations back to the global network.
Stakeholder Management: Serve as the central coordination point for delivery topics across Operations, Finance, Marketing, Prime, Sales, and Technology teams. Build alignment and drive decisions across a complex, multi-functional stakeholder landscape at all seniority levels of the organization.
People Management: Lead, develop, and grow a team of five Senior Managers across the five delivery pillars — Strategic Planning, Results Tracking, Project Portfolio Management, Benchmarking, and BI/AI — fostering a culture of customer obsession, operational excellence, and continuous improvement.

About the team
Inclusive team culture

At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance

We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

BASIC QUALIFICATIONS

12+ years of product or program management, product marketing, business development or technology experience
6+ years of team management experience
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery
Experience with feature delivery and tradeoffs of a product
Bachelor's degree or equivalent
Speak, write, and read fluently in English, and have the ability to take direction in English

PREFERRED QUALIFICATIONS

Experience engaging and influencing senior executives

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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