20 publicaciones de empleo destacadas en and warranty specialist (¡Están contratando!)

Application and Warranty Specialist
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TELUS Digital —Santa Tecla, Coah.
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Supply Chain Specialist Ancillary Equipment
Flowserve, S. de R.L. de C.V. (Mexico) —Torreón, Coah.
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- Microsoft Office
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Segula Technologies —Saltillo, Coah.
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- Microsoft Excel
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Customer Service Specialist I
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Flowserve —Torreón, Coah.
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Application and Warranty Specialist

Motrex LLC -
Querétaro, Qro.

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Información del empleo

Tiempo completo

Cualificaciones

Microsoft Word
Software estadístico
Microsoft Excel
Microsoft Outlook
Dibujo técnico
Análisis de datos
Inglés
Microsoft Office
Garantía de calidad

Descripción completa del empleo

Resumen:

Working as a bridge between customers and engineering teams, Application Specialists use customer input and sales information to recommend, design or re-design, develop, test and implement products. They also provide technical support and expertise to customers, testing applications, responding to customer feedback, installations, and often performing sales presentations and product demonstrations.

Application Specialist reach across many departments, working with the engineering team, the sales team, the customer service team and the manufacturing team.

The individual will be responsible for developing systems to process claims timely, claim validation, warranty trend analysis, and warranty improvement prioritization. The position will be accountable for reporting to customers, manufacturing plants, and senior management. This includes Motive and Network Power claims.

Responsabilidades:

Become the subject matter expert for all assigned products sold into the market, to include hardware and software.
Train sales and service team on latest hardware and software product offerings.
Train end users on hardware and software product offerings.
Assist sales team in power studies and product/application solutions.
Assist sales team in presentations and demonstrations of products to agents, dealers and end users.
Communicate feedback from the field to Engineering, Manufacturing, and other departments.
Perform application trouble shooting to ensure product is properly used. Analysis performed at customer site as well as remotely by phone, Email or other means.
Evaluation of the current customer and branch network return policies and procedures and propose improvements
Manage the collection and prioritization of batteries to be analyzed

Requerimientos:

Educations, Experience, Certifications:

Minimum of 4 year technical degree in engineering or quality
Proficiency with MS Office Suite, including Word, Excel, and Outlook
Be able to understand technical drawings, datasheets, and written work instructions
Read electronic schematics for products with purpose of gaining understanding of circuit operation and identifying product failures
Identify, analyze, and repair electronic product failures
3 years related experience in quality assurance, process engineering, or product engineering

Competencies, Skills, Knowledge:

Organized and methodical to handle large amounts of information efficiently and effectively
Strong verbal/written communication skills
Proeficiency in English
Maintain professional manner while under stressful conditions, such as unsatisfied customer or urgent deadline.
Capacity to facilitate teamwork across departments
Strong computer skills
Troubleshooting and analytical ability
Must be quality and customer oriented
Able to work independently as well as in a team-oriented environment on multiple projects
Knowledgeable in spreadsheets, statistical software, and statistical data analysis
Impeccable communication, presentation and organizational skills
Detailed oriented
Strength and agility to be able to lift and move 50 lbs weight

TRAVEL, ADDITIONAL REQUIREMENTS:

Travel Expectations:

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