Be You
The Front Desk Receptionist. is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of the Resort, this high-profile department carries a special responsibility.
Requirements:
At least 2~3 years of relevant work experience in Luxury Hotel.
Self-driven and a strategic resourcing professional.
Able to work independently and under pressure in a fast pace working environment.
Good team spirit, cooperative with good communication and interpersonal skills.
Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select/assign rooms arriving guests, and restaurant/activity/spa reservation systems.
Reading, writing and oral proficiency in both Spanish and English language
Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening and overnight shifts.
Attention to detail.
Able to multitask and prioritize workload and projects simultaneously and efficiently.
Master Your Cratf
Prepares for arrivals and departures of the day in collaboration with CORE, Guest Services and Guest Experience Teams to exhibit a sense of anticipation and readiness.
Performs check in process personalizing each interaction. During arrival experience, GEA will “talk story” with guests, providing resort´s architectural insights, activities information while highlighting unique features of the property. Agent will check in guest in an efficient and friendly manner (either in La Casona or inside guest´s accommodations), will present and confirm stay details / itinerary and will handle any last-minute requests in accordance to standards.
Checks out guest at end of stay. Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest. Settles bill accurately always reconfirming preferred method of payment.
Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift.
What to Expect:
Be part of a caring team with a family spirit
Have opportunities to build a successful career with global potential
Work in a diverse and challenging environment and engage with the leadership team
Be recognized for your accomplishments
About Four Seasons Hotels & Resorts:
Four Seasons Hotels and Resorts opened its first hotel in 1961 and its story is a tale of continual innovation, remarkable expansion and a single-minded dedication to the highest of standards. For over 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping.
Service Culture
Currently operating 126 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world's best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.
What it is Like to Work for Four Seasons Hotels & Resorts:
At Four Seasons, we guide all of our actions by the Golden Rule: “Treat others the way you would like to be treated.” Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service and a passion for service. As a luxury brand, your work will be also guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience and skills to the next level. As an added bonus, working with Four Seasons gives you the opportunity to work for an international company and travel all over the world while staying at incredible properties for free!
Learn more by visiting us at:
Company Site: www.fourseasons.com
Our Careers: Four Seasons Careers (myworkdayjobs.com)
LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts
Facebook: https://www.facebook.com/FourSeasonsJobs
Twitter: https://twitter.com/FourSeasonsJobs
We look forward to receiving your application!
****** Due to the high volume of applications we receive, we will only contact candidates considered for the position for an interview. ******
