Involves ensuring compliance with the commercial, operational and administrative processes of the retail access points in charge, which leads to the fulfillment of predicted sales objectives, as well as ensuring customer satisfaction.
General job description:
- Assists customer by tracing packages, answering questions regarding FEC products and services and providing over-the-counter Monitoring the correct documentation and handling of shipments, audits of packages received to be delivered in a timely manner.
- Ensures that the access points in his/her charge have the material resources for the execution of their functions, performing inventory audits, providing the necessary supplies to carry out the daily documentation and packaging of the shipments, verifying that the equipment is maintained of the branches.
- Monitors the staff attendance, compliance with the opening and closing times of the branches, making visits to all retail access points, monitoring the maintenance and image of the branch.
- Holds meetings to review results vs. the plan with each of the assigned branches.
- Implements the correct service standards, also executing improvement programs.
- Makes a calendar for the application of the program, implementing and monitoring improvement actions, preparing reports and requests for major repairs, as well as controlling the budget and expenses of the program.
- Complies with the budget, improvements, controlling income / expenses, optimizing profitability, making the billing and corresponding deposits of the branch.
- Procures the care of the facilities and materials of the branch, replenishing the necessary materials and following up on the brand guidelines.
- Follows up on the training calendar, maintaining communication with the training staff for the correct application and execution of the program if required and executing the program with current and new employees.
- Executes improvement actions regarding schedules, documentation caps, collection windows, shipping documentation, supporting the correct operation of the operation in WSCs, Commissioners and FASC sales leads.
- May be required to perform other duties as assigned.
Minimum Requirements:
Minimum Education:
- High School degree/Equivalent.
- Ability to speak and write English required (600 TOEIC points).
Minimum Experience:
- Two (two) years' experience related to customer service in a service environment/industry.
- More than three years previous experience in Retail field.
Minimum Required Skills:
- Planning & Organizational Skills with the ability to determine & co-ordinate sequences of tasks for self & others
- Good interpretation skills with experience of translating customer specific instructions into actual requirements
- Basic skills in using technology e.g. scanner /printer / intranet etc with the ability to perform basic maintenance tasks
- Good general office skills required including typing, filing and Microsoft Office & PC Skills.
- Excellent communication and human relations skills
- Clear and articulate speaking voice
- Clean cut and neat appearance
- Able to work variable shifts
- Accuracy & Attention to Detail
- Written & Verbal Communication Skills
Indicaciones para postulación interna al boletín
Si estás interesado en aplicar, por favor sube un solo archivo en formato PDF que contenga los siguientes documentos:
1.Currículum actualizado
2.Carta de intención
3.Imagen del resultado vigente del examen TOEIC, con un puntaje mínimo de 450 puntos
Nota: La vigencia del examen TOEIC es de 2 años a partir de la fecha de aplicación.
Este archivo debe ser cargado en el sistema Workday, en el campo correspondiente al currículum.
Importante: Con fundamento en la política 4-15 de Oportunidad de Carrera del Manual de Gente de LAC: "El hecho de que un empleado no facilite la información completa que demuestre claramente si reúne las calificaciones exigidas en el puesto anunciado puede dar lugar a que no se lo tenga en cuenta.“
️ Vigencia del boletín: del 17 al 23 de junio 2026
FedEx is widely acknowledged as a world-class company. We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world’s most admired and respected companies.
FedEx is consistently named among the World’s most valuable and admired brands. Some of our recent awards include:
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2020 Fortune’s World Most Admired Companies (14th)
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2019 Fortune’s Best Places to Work (15th)
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2019 Forbes’s One of the “Best Employers for Diversity”
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2020 FedEx LAC included in the GPTW’s Best Workplaces in Latin America Ranking (24th)
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2021 FedEx Mexico was included in the GPTW Ranking for 18th consecutive years
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2020 FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible
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2021 FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
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2019 FedEx Uruguay selected by GPTW among the 5 best companies to work for.
