Your Job
Join our team as an IT Technical Support in Guadalajara. The objective of this role is to is to act as the main local IT point of contact, ensuring the reliable operation, support, and continuous improvement of both hardware and software systems within the site. This includes managing and troubleshooting Operations Technology, supporting shop floor systems, maintaining network connectivity and infrastructure, and coordinating with internal teams and external vendors to deliver efficient IT services. The role also focuses on ensuring compliance with corporate IT standards, enabling production continuity through effective system performance, and supporting new projects, technology deployments, and infrastructure enhancements at the site level.
Our Team
Our team serves as the primary IT partner for the site, ensuring the reliable operation, support, and continuous improvement of all hardware and software systems that enable business and manufacturing activities. We provide hands-on technical support for operations technology, maintain network connectivity and infrastructure, and collaborate with internal stakeholders and external vendors to deliver efficient, secure, and compliant IT services. Additionally, we support shop floor operations, drive technology deployments and infrastructure enhancements, and ensure alignment with corporate standards to sustain productivity and enable successful execution of local and regional initiatives.
What You Will Do
- Procures, receives, and installs Operations Technology.
- Adds and maintains Operations Technology on the network. Assigns application access, security, and ensures application of standards. Provides systems access to the local area networks (LAN) and secured PCN. Conducts tests to verify network connectivity is complete and accessible.
- Coordinate plans and activities that involve the maintenance and set up of the data network.
- Investigates the performance of systems in relation to the LAN and secured PCN and escalates and works with the KBS network group to identify network problems. Reports problems to other functional areas of IT when necessary and follows up as needed.
- Ensures local projects adhere to Molex standards, documenting exceptions and presenting to regional management. Provides regional management with on-going updates.
- Responsible for Relationship Management with local business and operations personnel as well as other internal groups.
- When required; Participates in local projects that involve personal computer (PC) software upgrades, hardware upgrades, and software distribution tools.
- Reviews system logs to ensure highest performance and successful completion of backups. Acts as back-up for server, storage and network activities at the site and acts under direction from KBS regional group in regard to these activities.
- Be available during non-work hours to provides support as needed either directly or through coordination with KBS support.
- Communicates system downtime and other relevant activities to management and other affected personnel.
- Implement and ensure that all facets of PC security are being met and ensure that Molex data is properly protected.
Who You Are (Basic Qualifications)
- Experience supporting and maintaining network equipment, active directory, data storage, backup infrastructure, PC hardware and software support. Must be relevant to today's technologies.
- E xperience in a connected factory interfacing with related business functional areas. Specifically related to Shop floor device connectivity.
- E xperience with shop floor systems support of MII or other Manufacturing Execution System like software products and related infrastructure e.g. OPC, Historian, Label printers, RF scanners, Tablets, Visualization, etc.
- PC skills: word processing, spreadsheet, and presentation software .
- Up to date Windows network setting configurations .
- Experience with administering messaging technologies, O365 and Mobile MDM .
- Calm demeanor. May deal with internal contacts, management and external suppliers during crisis situations and handle multiple, competing priorities.
- Problem solving skills that demonstrate the ability to identify, determine causes, evaluate alternative solutions, and make recommendations .
- Customer service skills that demonstrate the ability to respond to user problems with a sense of urgency .
What Will Put You Ahead
- Strong verbal/written communication in English that demonstrate the ability to express ideas clearly and concisely.
At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value, and are rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided, considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak with your recruiter about the flexibility and details of our compensation philosophy.
Who We Are
As a Koch company, Molex is a leading provider of connectors, interconnects, and components, driving innovation in electronics and supporting industries ranging from automotive to healthcare, and from consumer markets to data communications. The thousands of innovators working at Molex have made us a global leader in electronics. Our experienced people, innovative products, and cutting-edge technologies help us deliver a wide range of solutions to more markets than ever before.
At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unlock their potential while creating value for themselves and the company.
