1 publicación de empleo destacada de helpdesk support en tijuana, bcn (¡Están contratando!)

IT Help Desk LVl1
RevolutionMedia.ai —Zona Centro, B.C.
- $11,791.28 a $18,000.00 por mes
- Incluye fines de semana
- Microsoft Outlook
- Administración de personal
- Servicio al cliente
Postulación rápida
8d

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IT Help Desk LVl1
RevolutionMedia.ai —Zona Centro, B.C.
RevolutinMedia.ai is seeking an IT Helpdesk Level 1 Technician to provide technical support to operational and administrative staff across multiple sites.
$11,791.28 a $18,000.00 por mes
Postulación rápida
8d

Quiero recibir la alerta de empleo más reciente para helpdesk support en tijuana, bcn

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IT Help Desk LVl1

RevolutionMedia.ai
Zona Centro, B.C.

Postulación rápida

Información del empleo

Tiempo completo
$11,791.28 a $18,000.00 por mes
Hace 8 días

Cualificaciones

Microsoft Outlook
Administración de personal
Servicio al cliente
Inglés
DHCP
Ethernet
DNS
Seguridad
Linux
Directorio activo

Descripción completa del empleo

Overview

RevolutinMedia.ai is seeking an IT Helpdesk Level 1 Technician to provide technical support to operational and administrative staff across multiple sites. This role is responsible for troubleshooting hardware, software, user accounts, virtualization environments, Linux systems, and basic network-related issues while delivering excellent customer service and meeting departmental KPIs.

We are looking for a proactive, team-oriented individual who thrives in a fast-paced environment and is comfortable working rotating schedules.

Key Responsibilities

Receive, manage, and resolve IT support tickets through the ticketing system
Troubleshoot hardware, software, printer, and connectivity issues
Configure and support user accounts, email clients, and workstations
Assist with onboarding and setup of new employees
Install and configure software applications
Provide onsite and remote support to employees, supervisors, and administrative staff
Escalate unresolved or critical incidents to senior IT staff
Track and manage IT inventory, equipment assignments, and replacements
Assist in troubleshooting outages and operational incidents
Properly document troubleshooting steps and resolutions
Maintain compliance with IT KPIs including:
Response times
Resolution times
Ticket documentation
User satisfaction
Share technical knowledge and solutions with the IT team
Availability to work rotating schedules, weekends, or extended hours when required

RequirementsGeneral Qualifications

1+ years of experience in IT Helpdesk Level 1 or similar technical support roles
Experience using ticketing systems
Experience supporting high-volume environments preferred
Intermediate English proficiency (written and verbal)
Strong communication and customer service skills
Ability to multitask and prioritize efficiently
Availability to work rotating schedules

Technical SkillsWindows & User Support

Windows troubleshooting and workstation support
Software installation and configuration
Basic hardware troubleshooting
Microsoft Outlook configuration and support

Active Directory

Password resets
Account unlocks
User creation and management
Basic group and permissions management

Networking (Level 1)

Basic understanding of IP addressing
Basic understanding of DHCP and DNS
Wi-Fi and Ethernet troubleshooting
Network printer troubleshooting
Basic switch and cabling troubleshooting

Linux Fundamentals

Minimum 1 year of basic Linux experience or academic exposure
Familiarity with Linux terminal navigation and commands:
cd
ls
pwd
mkdir
cp
mv
rm
Basic troubleshooting in terminal environments
Basic understanding of Linux services and file permissions

Virtualization & Infrastructure

Basic understanding of virtual machines (VMs)
Familiarity with virtualization concepts and environments
Basic knowledge of Proxmox VE or similar virtualization platforms
Ability to start, stop, and monitor VMs
Understanding of snapshots and VM resource allocation
Basic understanding of Linux-based server environments

Preferred Qualifications

Experience with imaging tools such as Clonezilla or Symantec Ghost
Experience with endpoint management platforms such as ManageEngine or Intune
Experience with endpoint security software such as BitDefender or McAfee
Experience with enterprise ticketing systems such as Freshservice or Freshdesk
Google Workspace or Microsoft 365 administration experience
Exposure to virtualization platforms such as Proxmox, VMware, or Hyper-V
Basic Linux server administration and troubleshooting

Work Environment

Fast-paced support environment
Onsite and remote support across multiple RevolutinMedia.ai locations
Rotating schedules based on operational needs
Collaboration with IT staff, supervisors, and operations teams

Job Types: Full-time, Permanent

Pay: $11,791.28 - $18,000.00 per month

Work Location: In person

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IT Help Desk LVl1

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