Our Mission
Thirty Three Threads was born on the 33rd parallel. It echoes the spirit of the active lifestyle so intrinsic to San Diego, our home, and it is here that our story comes to life. Our brands: Tavi, ToeSox, Base33, Vooray and Mizu all reflect this synergy, although each step boldly with its own unique personality.
We define new trends in the studio and beyond, driven by our customers’ desire to continually enhance their practice. And, we dedicate our days to innovating and creating high performance and premium, quality products that allow them to lead the active lifestyle they choose with style they love. We invite you to join our journey.
About Us
Founded in 2004, Thirty-Three Threads is an industry leader in high performance, fashionable premium apparel, socks and accessories for the global boutique fitness market and beyond. Our brands and products are known as best-in-class in quality, design, style and functionality.
Summary
The Dealer Service Representative is a member of the Domestic Sales Operations team and is responsible for driving sales growth throughout the various distribution channels, including but not limited to: Pilates Studios, Yoga Studios, Dancewear Retailers, Specialty Retail, Spas, Resorts, Health Clubs, Sporting Goods, Department Stores, and E-Commerce. A key component of this role is supporting and augmenting the efforts of the Regional Sales Manager (RSM). The role includes dealer service support of accounts in the region, supporting the RSM in developing strategic partnerships, pre-booking, forecasting, marketing feedback, account and territory recaps, report analysis, and general support of in-house sales efforts. Dealer support is mostly incoming customer inquiries and needs, however outbound calling is also required. S/he also enters data from various sources into systems for processing and order management, and provides general project support to the Sales team.
The Dealer Service Representative works collaboratively and with direction from the Regional Sales Manager, however the role provides a great deal of autonomy and requires a high level of self-direction. The ideal candidate will complete work accurately and timely, work well in a deadline-driven, fast-paced environment, and have the ability to work with undefined and defined processes and routine while also having the ability to shift gears, when needed, when priorities change.
Duties and Responsibilities:
Sales Management/Sales Rep Support:
- In assigned territory, meet sales objectives by supporting the Regional Sales Managers (RSM) and/or Sales Representatives (Rep) assisting our dealers in all aspects of their business as it pertains to Thirty Three Threads sales
- In-bound call support, out-calling, upselling, and general account management
- Count and fill order support, merchandising and in store staff support
- Internally manage and liaise with RSM’s, Reps, Sales Operations, Customer Service, Marketing, Ops, Product, as needed, to ensure compliance and execution of best practices
- Communicate frequently and effectively with our dealers to monitor sell-thru and drive future and At Once bookings
- Assist customers with product purchases and assortments by providing the most up to date sales information for their specific distribution channel and providing personal product knowledge
- Prospect and open new dealers in region
- Maintain HubSpot (CRM)
- Prepare samples, merchandising pages, reports, and other tools needed for productive meetings and line presentations, email blasts
- Though seldom, might require travel to, assist and sell at regional/national tradeshows and key customer meetings
- Team support, including providing coverage for RSM, Account Reps, and other Dealer Service Reps
Wholesale Account and Order Management:
- Enter and modify orders; includes SAP Business by Design, NuOrder, uploading EDI transmissions
- Manage account orders from order inception to delivery ensuring compliance at every step of the supply chain including, but not limited to, EDI, ASN, Routing, Compliance, ticketing and pre-packing
- Review and confirm all pricing, discounts and terms are correct in the system
- Monitor and maintain all open orders in designated territories; maintain communication with RSM/Sales Rep and customer regarding order status (i.e. back orders, cancellations and adjustments, credit holds, hold for confirmation, etc.)
- Ensure that all open orders are shipped out on the scheduled ship date and prior to the cancel date
- Manipulate open order reports to ensure accuracy and shipping timelines; communicate information to RSM/Reps and customers
- Provide and create return authorizations for warranty and other product issues
- Respond to all wholesale inquiries and distribute contact and distribution information to the appropriate RSM/Rep
Reporting:
- Utilize data for opportunities: Such as YOY Report, Daily Booked Report, Open Orders, Past Due Reports, Sales vs. Goals, Category YTD
- Monitor and report on progress toward monthly, quarterly, seasonal, and yearly shipping goals. Including open order reports, accounts/order “Blocked/Not Blocked,” product availability, Action on opportunities and order issues. Ensure orders assigned within territory ship to make goals.
- Deliver user-friendly reports to external sales force as needed to improve the efficacy of communication between reps and customer
- Provide ATS reports for all regional customers and solve inventory issues
- Provide accurate and comprehensive market and consumer intelligence
- Other tasks and projects as needed
Knowledge, Skills and Abilities Required:
- Self-Leadership/Self-Directed – Demonstrates an ability to take action and responsibility for personal success and failure; influences events and achieves specific goals; originates actions and works effectively with little supervision, direction, or precedent; initiates process improvements; utilizes self-leadership techniques to communicate with manager and seek and obtain the needed leadership style in order to be effective and engaged in position
- Motivated – Must be highly motivated/energetic with a strong work ethic
- Responsiveness - Demonstrates an ability to respond to urgent issues and items requiring immediate action
- Verbal and Written Communication – Demonstrates an ability to clearly, concisely, and accurately present information verbally in a positive manner and clearly communicate in written format; writes clear, understandable letters, memos and reports
- Time Management – Demonstrates ability to set priorities use time effectively and efficiently to meet deadlines and commitments
- Flexibility – Demonstrates an ability to adapt to a variety of internal and external circumstances; adapts to changing priorities
- Rapport Building/Customer Service - Demonstrates an ability to put people at ease and establish trust and credibility; develops good working relationships with others
- Team Orientation – Demonstrates an ability to work cooperatively and collaboratively with others; keeps the company goals and personal integrity of each individual in mind when taking action; willingly assist other employees
- Problem Solving / Critical Thinking – Demonstrates an ability to gather data, analyze data, recommend solutions and follow through on results; ability to research and resolve issues in a timely manner
- Organization – Demonstrates ability to maintain information and work-related responsibilities and priorities
- Excellent at Managing Multiple Priorities – Demonstrates the ability to simultaneously manage a number of different projects to completion; provide service for many people for multiple projects.
- Detail Oriented – Demonstrates an ability to pay close attention to the details of a document/project; demonstrates a thorough approach to daily tasks
Minimum Job Requirements:
Education and Experience
- 3 years of selling experience in the apparel industry or a similar related environment
- Experience with out-calling, upselling, and general account management
- Experience working with sales, or a closely related field with proven experience in analyzing sales reports and recognizing potential opportunities
- High school degree or equivalent required; Bachelor’s degree in Business, Finance or relevant field preferred
- An understanding of barre, pilates, yoga, and general fitness activities
Technical Skills and Experience
- Proficient internet skills (searching, navigating)
- Proficient with MS Outlook, Word, Excel, Teams and PowerPoint
- Experience with SAP Business by Design or other ERP system highly preferred. HubSpot, NuOrder B2B, other CRM is a bonus
- Experience in analyzing sales reports and recognizing potential opportunities
- Excellent written and verbal English communication skills
- First-rate customer service skills
Travel/Schedule Requirements
- Must be able to work regular schedule Monday-Friday (48 hours/week) plus be willing and available to work overtime occasionally, sometimes weekends
- Occasional travel to USA to attend in person meetings at Headquarters (Vista, CA), attend sales meetings, potentially other travel in the future. Visa required.
- Will initially be a remote role, but could evolve to a hybrid depending on the employee’s place of residence.
Benefits + Pay
- Base salary $6,500 MXN Net weekly
- Annual bonus: $2,000 USD
- Hybrid work setting
- Wellness focused work environment, casual/lifestyle apparel work attire, one hour paid fitness time per week.
- Summer Half Days, additional incentivized paid time off.
- Quarter and Monthly Employee Recognition Programs
- Major and Minor medical insurance
- Generous apparel stipend
