10 publicaciones de empleo destacadas de customer experience agent en tijuana, bcn (¡Están contratando!)

Customer Service Representative - Integon
Integon —Tijuana, B.C.
- Bilingüe
- Servicio al cliente
- Inglés
- Vacaciones adicionales o permisos con goce de sueldo
Collections Agent
TIJSAC —Tijuana, B.C.
- $12,000 a $18,000 por hora
- Turno de 8 horas
- Bilingüe
- Inglés
- Bachillerato
Postulación rápida
1d
Bilingual Customer Service Representative
DR conectivity —Tijuana, B.C.
- $17,268 a $22,760 por mes
- Incluye fines de semana
- Bilingüe
- Servicio al cliente
- Inglés
- Seguro de gastos médicos
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Customer Service Agent
North American Production Sharing —Tijuana, B.C.
- CRM software
- Servicio al cliente
- ERP systems
- Estacionamiento gratuito
Postulación rápida
Supv, Production II
Baxter —Tijuana, B.C.
- Experiencia en manufactura
- Liderazgo
- Negociación
6d
Continuous Improvement Supervisor
North American Production Sharing —Tijuana, B.C.
- Licenciatura
- Mejora continua
Postulación rápida
Lead Generator - Integon
Integon —Tijuana, B.C.
- Bilingüe
- Microsoft Word
- Microsoft Excel
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
International Operations Agent I
AIT Worldwide Logistics, Inc. —Tijuana, B.C.
- Tiempo completo
- Microsoft Office
- Bachillerato
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Customer service agent
Redial BPO —Tijuana, B.C.
- Incluye fines de semana
- Servicio al cliente
- Inglés
- Bachillerato
Postulación rápida
Agentic AI Solutions Architect - Remote, Latin America
Bluelight Consulting —Tijuana, B.C.
- Tiempo completo
- Home Office (Desde casa)
- Azure
- Inglés
- SQL
- Vacaciones adicionales o permisos con goce de sueldo
1d

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Customer Service Representative - Integon
Integon —Tijuana, B.C.
Previous experience in insurance customer service. The Customer Service Representative handles questions and issues from both customers and agents.
Collections Agent
TIJSAC —Tijuana, B.C.
Previous experience in a collections or call center role preferred. The ideal candidate will be fluent in both English and Spanish, possess excellent…
$12,000 a $18,000 por hora
Postulación rápida
1d

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Customer Service Representative - Integon

Integon -
Tijuana, B.C.

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Información del empleo

Beneficios

Vacaciones adicionales o permisos con goce de sueldo

Cualificaciones

Bilingüe
Riesgos de préstamos
Plurilingüe
Servicio al cliente
Centro de llamadas
Inglés
Bachillerato
Liderazgo

Descripción completa del empleo

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Job Description

About Integon

Integon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great Place To Work. Integon provides support to its insurance company affiliates, offering property and casualty insurance products.

At Integon, our customer support roles are central to our operations. As a member of our team, you will be the friendly voice that our clients rely on for support and guidance. Your focus will be ensuring that our customers feel valued and understood.

Our Benefits

Full paid during training

Nine days of Paid Time Off (PTO) in addition to regular vacations

Fully reported wages to IMSS and Infonavit

Weekly food vouchers of $316 MXN

Weekly Payment

Life and burial insurance

Parking On-site

Wellness Center On-site

Exclusive coffee shop on-site

Special discounts at establishments

Employee Referral Program

Monthly activities and celebrations

About the role

The Customer Service Representative handles questions and issues from both customers and agents. They work to keep and build good relationships between policyholders and the insurance company.

Key Responsibilities:

Take responsibility for any question, issue, or mistake that could affect the policyholder or agent and decide on the best solution.

Answer incoming calls, handle questions about existing policies, and decide on the best course of action.

Be the first contact after a policy is sold, identify risks, and ask the right questions.

Record details of each call, process policy changes, handle DMV filings, answer billing questions, take payments, and show excellent phone manners, dedication to customer service, and strong problem-solving skills.

Handle health policy requests like policy questions, cancellations, updating profiles, billing adjustments, and refunds.

Check policy details to understand special circumstances, provide coverage information, answer complex billing questions, process policy changes accurately, and gather necessary underwriting information to ensure correct premiums.

Handle most situations independently, resolve conflicts, and empathize with customers.

Provide feedback when training needs are identified.

Promote teamwork through reliability and group cohesion.

Suggest process improvements to leadership.

Education and Experience

High School Diploma/ GED

Call Center experience (Preferred)

Insurance industry knowledge (Preferred)

Minimum Skills and Competencies:

The following skills and abilities are required. Adjustments can be made for individuals with disabilities.

Fully Bilingual (English/Spanish)

Must be customer-focused and able to effectively troubleshoot and resolve questions and concerns.

Able to multitask and manage multiple systems daily.

Desired Skills:

Previous experience in insurance customer service.

For this position, we offer up to $ 24,000 MXN. monthly before taxes.

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

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customer experience agent empleos en tijuana, bcn

Customer Service Representative - Integon

Collections Agent

Bilingual Customer Service Representative

Customer Service Agent

Supv, Production II

Continuous Improvement Supervisor

Lead Generator - Integon

International Operations Agent I

Customer service agent

Agentic AI Solutions Architect - Remote, Latin America

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