Position:
Customer Support Associate
Job Description:
Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2025 sales of $30.9 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 85 countries served.
A Fortune 154 company with 21,500 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the companys industry-leading services.
At Arrow, were currently looking for a Customer Support Associate. In this position, youll have the opportunity to contribute individually and as a team member in providing a great experience to our customers through order management for light manufacturing orders handling the end-to-end process.
What Youll Be Doing
- Provide expert internal and external customer service and sales support to both the Inside Sales Team and customer engagements.
- Assist Sales with overall Quote to Order activities.
- Responsible for Post-order to Invoice including but not limited to: order entry, maintenance Value Added orders follow up to complete end to end process.
- Backlog Management.
- Work with the Asset and different portals to expedite factory purchase orders to meet customer open order demands.
- Manage inbound customer order formats (pdf, e-mail, Microsoft Office documents).
- Submit supplier requirements which include Value Added, NCNR (Non-Cancellable, Non-Returnable), and COP (Customer Owned Parts); assist in maintenance for contract pricing.
- Support sales team with direct customer contact, which includes coordinating reports, and providing the first point of escalation after the initial set of expedites.
- Work closely with the asset team to process orders for customers and resolve issues for the customer in a timely manner.
- Support sales team with RMA (Return Material Authorization), initiate CAR (Corrective Action Request) FQR (Field Quality Request), and correct post-delivery issues (wrong carrier, wrong packaging, wrong shipping account, etc.).
What Youll Need
- 1 year of experience or High school graduate with equivalent related experience.
- Industry experience is preferred in a similar field.
- Desirable knowledge of ERP systems (Oracle).
- Basic to intermediate knowledge of Microsoft Excel is a must.
- Experience supporting sales efforts.
- Communication skills teamwork-oriented.
- Ability to communicate fluently in English.
What’s In It for you?
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days 2 floating days, holidays and sick days
- Vision Assistance
- Dental Assistance
- Life Insurance
- Major Healthcare Insurance
- Food/Pantry Vouchers
- Restaurant Vouchers
- Savings Fund
- Growth Opportunities, and more!
Apply now!
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Annual Hiring Range/Hourly Rate:
$16,650.00 - $19,185.38 MXN Monthly
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
Location:
MX-SON-Nogales, Mexico (Luis Donaldo Colosio Blvd)
Time Type:
Full time
Job Category:
Business Support
EEO Statement:
Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)
