A Snapshot of Your Day
Your day starts by reviewing ongoing field service activities, commissioning projects, active warranty cases, and technical investigations related to power transformers operating across North America and Mexico.
Working closely with Field Service teams, Project Managers, Engineering, Quality, Manufacturing, and Supply Chain specialists, you ensure that the right resources, materials, and technical information are in place to support successful project execution and customer satisfaction.
One day you may be leading the investigation of a transformer failure and defining a recovery strategy to minimize downtime for a key customer. Another day you may be supporting a complex commissioning activity, coordinating replacement parts, or collaborating with engineering teams to identify long-term product improvements based on field experience.
As the technical focal point for service and warranty matters, your work directly influences equipment reliability, customer confidence, and the continuous improvement of Siemens Energy products.
Approximately 15% travel may be required for critical troubleshooting activities, commissioning support, customer meetings, and technical investigations.
How You’ll Make an Impact
- Lead remote and on-site troubleshooting activities, providing expert guidance to diagnose and resolve complex transformer issues safely and efficiently.
- Serve as the technical owner of warranty cases from initiation through closure, including root cause analysis, corrective actions, cost management, and customer communication.
- Coordinate replacement parts, service orders, and technical resources to ensure timely execution of field activities and customer commitments.
- Drive continuous improvement initiatives by translating field experience into actionable recommendations for Engineering, Manufacturing, and Quality teams.
- Support commissioning, maintenance, and service activities for power transformers across a wide range of customer applications.
- Deliver clear and professional technical reports that support decision-making and customer communication.
- Build strong relationships with customers while representing Siemens Energy as a trusted technical partner.
What You Bring
Technical Qualifications
- Bachelor's Degree in Electrical Engineering, Electromechanical Engineering, or a related technical discipline.
- Minimum of 5 years of experience in power transformers, including commissioning, installation, maintenance, testing, troubleshooting, or field activities.
- Strong knowledge of transformer technologies, diagnostic methodologies, and failure analysis.
- Experience performing Root Cause Analysis (RCA) and developing corrective and preventive actions.
- Ability to interpret electrical, mechanical, and control system test results.
- Experience managing warranty claims, technical investigations, and customer-facing service activities.
- SAP experience is considered an advantage.
- Advanced English proficiency, both written and verbal.
Professional Competencies
- Strong technical leadership and decision-making skills.
- Ability to remain effective in high-pressure situations and rapidly changing conditions.
- Customer-focused mindset with excellent communication skills.
- Structured problem-solving approach and analytical thinking.
- High level of accountability, ownership, and integrity.
- Ability to influence and collaborate across multiple functions and organizational levels.
Why Join Siemens Energy?
- Work on critical infrastructure that powers industries and communities.
- Collaborate with leading experts in power transformer technology.
- Gain exposure to complex technical challenges across manufacturing, engineering, field service, and customer operations.
- Play a visible role with direct impact on product reliability and customer satisfaction.
- Be part of a global organization committed to innovation, sustainability, and the future of energy.
About the Team
You will be part of the Power Transformers organization, working closely with Field Service specialists, Project Managers, Quality Engineers, Manufacturing teams, Supply Chain professionals, and commercial stakeholders.
Together, we support customers throughout the entire lifecycle of their power transformers by delivering safe execution, technical excellence, operational reliability, and exceptional service performance.Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With approximately 100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion, and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character - no matter what ethnic background, gender, age, religion, gender identity, sexual orientation, or disability. We energize society, all of society, and we do not discriminate based on our differences.
Learn more: https://jobs.siemens-energy.com/jobs
