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IT Technician
HARTING México S.A. de C.V. —Silao, Gto.
Maintaining Intranet helpdesk functions (responding to logged error requests). Preparing charts and analyzing typical error or help situations.
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Department: Information Technology
Job Title: IT Technician
Reporting: Director of Information Technology

Functional objectives:

Repair, maintain, and improve all aspects of the installed hardware base. Support and train users in the use of installed equipment as needed.

Is responsible for:

Maintaining workstations, peripherals, system backups, and utilities, and resolving system issues.
Updating, monitoring, and adjusting software as instructed.
Maintaining Intranet helpdesk functions (responding to logged error requests).
Preparing charts and analyzing typical error or help situations.
Meeting time commitments and problem resolution, i.e., responding to logged calls within one hour.
Maintaining installed PC software, assisting in evaluating new software, and updating current software and hardware as directed.
Understanding quality policy and objectives.
Performing duties and responsibilities in accordance with the documented quality system.
Recommending and implementing improvements in activities and processes within the quality system.

*The functions listed above are indicative, not limiting.*

Education and professional knowledge:

Bachelor’s degree or Engineering in Information Technology, Computer Science, or related field.
Three years of experience and/or related training; or equivalent combination of education and experience.

Required functional, technical, and individual competencies:- Excellent knowledge of WINDOWS OS environment.

Excellent knowledge of MS OFFICE product family.
Experience in PC configuration.
Problem-solving skills to determine PC issues.
Ability to read and interpret documents such as safety standards, operating and maintenance instructions, and procedure manuals.
Ability to speak effectively before groups of customers or employees of the organization.
Ability to resolve complex technical problems and situations.
Advanced English.
Customer orientation.
Leadership.
Good interpersonal relationships and teamwork.
Sense of urgency with a focus on achieving results.
Attention to detail.
Process innovation.
Ethics.
Design and management of efficient and sustainable processes.
Environmental and corporate social responsibility.

It would be a distinct advantage if the job holder has previous experience in the following areas: