A Snapshot of Your Day
The Customer Service Representative spends the day supporting utility and industrial customers with spare parts needs, primarily for transformer-related services. The role involves frequent interaction with customers, purchasing, contract administration, and warehouse teams to resolve technical questions and ensure accurate order fulfillment. Daily work includes reviewing documentation, preparing quotes, and coordinating proposal activities. The environment is fast-paced, detail-driven, and focused on meeting delivery schedules and customer expectations. Collaboration and clear communication are essential throughout the day.
How You’ll Make an Impact
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Support customers by troubleshooting technical issues and identifying correct replacement parts.
- Coordinate proposal activities for Siemens Energy GT Service spare parts with a focus on transformers.
- Communicate effectively with internal teams to ensure timely and accurate customer support.
- Prepare and manage quote documentation covering technical, financial, and legal requirements.
- Review and maintain technical documents such as maintenance reports, bills of materials, and drawings.
- Ensure materials and services meet quality standards, delivery schedules, and customer specifications.
What You Bring
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Associate’s degree with 6–9 years of relevant experience, or 10+ years of experience in the electrical field.
- Strong interpersonal, written, and verbal communication skills.
- Proficiency in Microsoft Office tools including Word, Excel, PowerPoint, and Outlook.
- Ability to manage multiple customer priorities and meet deadlines effectively.
- Experience with SAP and Salesforce, or the ability to quickly learn enterprise systems.
- Detail-oriented, flexible, and collaborative mindset with a strong professional work ethic.
About the Team
The role is part of a customer-focused service team supporting spare parts operations across multiple regions. Team members work closely with engineering, supply chain, and commercial functions to deliver integrated solutions. The culture emphasizes collaboration, accountability, and continuous improvement. The team values reliability, clear communication, and a shared commitment to world-class customer service.
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, gender identity, sexual orientation or disability. We energize society, all of society, and we do not discriminate based on our differences.
Rewards/Benefits
- Career growth and development opportunities
- Supportive work culture
- Company paid Health and wellness benefits
- Paid Time Off and paid holidays
- Savings Fund
- Parental leave and family building benefits
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