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Customer Administrator
NOVARES —Silao, Gto.
Manage customer and/or supplier order portfolios and supervise customer deliveries. Manage customer and/or supplier order portfolios and supervise customer…
Postulación rápida

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Date: May 18, 2026

Location: SILAO, MX

Company: NOVARES

Finality

Manage customer and/or supplier order portfolios and supervise customer deliveries.

Main Missions

1 - Manage shipments- Oversee the proper execution of shipments

Liaise with customers and give advance notification of any anomalies
Ensure coherence of the order book. If anomalies are detected, notify a senior manager
Analyse late deliveries weekly
Publish results every day, at the end of each week and at the end of each month
Occasionally print out shipment preparation lists to give to the store keeper
Manage stock by checking the various indices during modifications
Order suitable transportation means
Update the customer closure calendar daily
Inform the logistics department or the customer in the event of a non-compliance with production commitments, if there is a risk of delivery interruption

2 - Manage delivery calls

3 - Help to manage internal and external flows in certain organisations

Help to create logistics department instruction sheets/procedures
Report to the logistics manager
Analyse causes and decide on suitable means and methods required to complete his/her assigned missions

4 - Manage logistic customers claims on Customer web portal

Purpose

Manage customer and/or supplier order portfolios and supervise customer deliveries

Essential job functions

Abilities

Ability to contact customers in person and possess excellent communications skills

Able to prioritize and operate proactively