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Services Specialist - Customer Order and Fulfillment

GE Vernova -
Samara, S. L. P.

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Información del empleo

Tiempo completo
Hace 5 días

Cualificaciones

Oracle
Servicio al cliente
ERP systems
Inglés
Microsoft Office
Licenciatura

Descripción completa del empleo

Responsible for facilitating transactions, producing, assembling and delivering replacement/ repair parts and equipment as part of a Services agreement or order.
Includes activities such as processing transactions, managing processes, material management, site operations, or warehouse logistics & shipping, sometimes in a shop structure. Includes craft & non craft labour as well as manager roles responsible solely for these activities. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

Job Description

Job Description Summary

Looking to make a global impact and solve problems?
Through relentless innovation and continuous collaboration with our customers, GE Gas Power, part of GE Vernova, is providing more advanced, cleaner, and efficient power that people depend on today and building the energy technologies of the future.

What impact you’ll make?
You will be responsible for managing customers’ orders in the system, maintaining accurate schedule of production demands for the plant as well as supporting long range planning process. Act as a primary contact of customers with any kind of issues and maintain an effective communication link between customers and the factory.
Responsible for short-term demand changes management activities within the plant. Managing plan changes to maintain level loaded, feasible production plan based on internal & external capacity of resources, with minimizing inventory effect align customer demand.

What you’ll do

Input customer forecasts & orders into Oracle ERP and create demand schedule to drive production
Ensure receipt of customer Purchase Orders within timely manner
Ensure weekly reconciliation of Open POs with the customers, eliminate risks of surprises
Provide primary point of contact for customers regarding change requests or fulfillment issues
Support product transfer or new product introduction with initiating QWFs and manage communication
Provide transportation requests to Logistics dep. on time, support shipment process with accurate data
Fulfill customer demand of spare and small materials.
Coordinate short term planning activities of production in alignment with COE Leaders & business strategies & customer priorities
Strong cooperation with site planners & fulfilment sourcing team.

What you’ll bring (Basic Qualifications)

College degree or equivalent experience is an advantage.
Relevant experience in customer service is an advantage, experience in a multinational company is a plus.
Solid knowledge of Microsoft Office software
Confident communication level of spoken and written English.
Capabilities to effectively communicate both horizontally and vertically with customers and within GE organizations
Solid communication skills, self-motivated, ability to establish and handle multiple priorities simultaneously.

What will make you stand out

Team player attitude.
Self-starter, capable of working with minimum supervision.
Tolerate monotonous work on a daily base.
Strong, passionate supporter of customer service excellence.

Additional Information

Relocation Assistance Provided: No

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Job Description

Job Description Summary

What you’ll do

Input customer forecasts & orders into Oracle ERP and create demand schedule to drive production

Ensure receipt of customer Purchase Orders within timely manner

Ensure weekly reconciliation of Open POs with the customers, eliminate risks of surprises

Provide primary point of contact for customers regarding change requests or fulfillment issues

Support product transfer or new product introduction with initiating QWFs and manage communication

Provide transportation requests to Logistics dep. on time, support shipment process with accurate data

Fulfill customer demand of spare and small materials.

Coordinate short term planning activities of production in alignment with COE Leaders & business strategies & customer priorities

Strong cooperation with site planners & fulfilment sourcing team.

What you’ll bring (Basic Qualifications)

College degree or equivalent experience is an advantage.

Relevant experience in customer service is an advantage, experience in a multinational company is a plus.

Solid knowledge of Microsoft Office software

Confident communication level of spoken and written English.

Capabilities to effectively communicate both horizontally and vertically with customers and within GE organizations

Solid communication skills, self-motivated, ability to establish and handle multiple priorities simultaneously.

What will make you stand out

Team player attitude.

Self-starter, capable of working with minimum supervision.

Tolerate monotonous work on a daily base.

Strong, passionate supporter of customer service excellence.

Additional Information