1 publicación de empleo destacada de costumer service en reynosa tamps. (¡Están contratando!)

Costumer Contact
Aptiv plc —Reynosa, Tamps.
- Inglés

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Costumer Contact

Aptiv plc -
Reynosa, Tamps.

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Información del empleo

Cualificaciones

SAP
Inglés
Administración de pedidos

Descripción completa del empleo

Customer Contact

Customer Contact works focuses on optimizing and monitoring processes related to customer order processing, shipping, and returns including: Processing complex orders from customers and resolving order/delivery issues; tracking and ensuring that systems are updated with the latest information on product shortages, expected delivery dates, price changes, etc. Acting as liaison between customers, production and distribution departments.

Your Role

Analyze and process customer demand with proper planning time fence
Experience with SAP
Experience with STLA, CHAMPS, Covisint, 3270, IMS7, GSDB and others as plus
Responsible for contact for all requirements, deliveries, shipments and customer service attention
Handling product deliveries finishing and assignment, manage materials system to ensure that the customer's requirements are exact and communicate them to the assembly plants.
Formulate and delegate logistics for emergency deliveries
Responsible for logistics, order fulfillment and customer payments, facilitating problem solving with customer material
Responsible for dispute process within Customer Portals or Process Tools
Acting as liaison between customers, production and distribution departments
Analyze and summarizing reports related to customer inquiries, sales trends, customer complaints, delivery/service problems, reasons for product returns

Your Background

In-depth knowledge of customer contact/service principles and practices
Excellent organizational and planning skills
Ability to take decisions and good judgment in emergency situations.
Interpersonal skills to work effectively with others
Business Administration, Industrial Engineer BD or studying similar career
3 -5 years’ experience as Costumer Contac
Experience on Tier 1 automotive industry
English conversational

Privacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidates

Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.

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Costumer Contact

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