2 publicaciones de empleo destacadas de claims analyst en querétaro qro. (¡Están contratando!)

Service Center Analyst
Continental —Querétaro, Qro.
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
US Deductions Analyst (Temporary)
Kellanova —San Antonio de la Punta, Qro.
- ERP systems
- Inglés
- Licenciatura
6d

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US Deductions Analyst (Temporary)
Kellanova —San Antonio de la Punta, Qro.
Root Cause Identification — Analyze deduction trends, identify recurring issues, and recommend corrective actions that help prevent future deductions and…
6d

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Empleos de Customer Service Analyst en Querétaro, QRO.

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Service Center Analyst

Continental -
Querétaro, Qro.

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Información del empleo

Cualificaciones

Microsoft Powerpoint
Microsoft Word
Bing Ads
Microsoft Excel
Administración de personal
SAP
Cadena de suministro
Análisis de datos
Experiencia en logística
Inglés
Microsoft Office
Gestión de flota
Licenciatura
Negocios

Descripción completa del empleo

Your tasks

Purpose: Manage and optimize transportation resources to improve delivery times to the customer through tracking activities with technology support.

Key Responsibilities:

Carrier and Shipment Management

Maintain carrier contact to obtain and communicate tracking information for Continental and DHL Express shipments; request missing data for DHL Air Waybill (AWB) creation and manage scheduled departures with the Security Company

Claims and Delivery Resolution

Register, document, and follow up on transportation claims and DHL parcel indemnities; resolve delivery discrepancies including missing items, damaged inventory, and unloading delays to ensure customer satisfaction

Order Processing and Fulfillment

Process express and employee orders from Guadalajara and Monterrey locations, coordinating with suppliers and warehouse personnel for timely delivery

Inventory and Quality Management

Receive and upload delivery evidence to OneDrive, verify DHL-generated reports, manage Quality Holds on tire inventory, and execute weekly transfers and phase-out procedures across MXCO, MXMY, and Texcoco locations

Performance Reporting and Supplier Coordination

Calculate Key Performance Indicators (KPIs) for transport lines, prepare monthly revenue recognition reports, and conduct weekly performance reviews with supplier Jasman

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Your profile

Education and Experience:

Bachelor's degree in Business Administration, International Business, Logistics and Supply Chain Management, or a related field is required.
1 to 3 years of professional experience in logistics, supply chain, order management, or transportation operations is required.
Intermediate English proficiency is mandatory.

Core Competencies:

Advanced proficiency in order and inventory management
Proven ability to prioritize critical tasks and manage competing demands
Commitment to resolving customer issues with precision and accountability
Proficiency in shipment tracking and carrier coordination

Required Technical Knowledge:

Proficiency in SAP applications and enterprise resource planning systems
Advanced command of Microsoft Office Suite (Excel, Word, PowerPoint)
Expertise in data analysis, validation, and requirements gathering
Proficiency in Key Performance Indicator (KPI) development and management
Thorough knowledge of inventory management systems and procedures
Strong product and business domain knowledge
Mastery of client relationship management and communication protocols

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Our offer

Continental we are committed to building an inclusive and discrimination-free ecosystem in Mexico, these principles are rooted in our corporate philosophy and culture. Therefore, it is totally forbidden to request a pregnancy or HIV test as part of our selection processes. #LI-AT1At

Ready to drive with Continental? Take the first step and fill in the online application.

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About us

Continental desarrolla tecnologías y servicios vanguardistas para la movilidad sostenible e interconectada de personas y bienes. Fundada en 1871, la empresa de tecnología ofrece soluciones seguras, eficientes, inteligentes y asequibles para vehículos, máquinas, tráfico y transporte. En 2022, Continental generó ventas por 39 400 millones de euros y actualmente emplea a unas 200 000 personas en 57 países y mercados.

Con su cartera de productos de primera calidad en el segmento de llantas para automóviles, camiones, buses, vehículos de dos ruedas y especiales, el sector del grupo Llantas es sinónimo de soluciones innovadoras en el ámbito de la tecnología de las llantas. La cartera se completa con productos y servicios inteligentes relacionados con las llantas y la promoción de la sostenibilidad. Para los concesionarios especializados y la administración de flotas, el grupo Llantas ofrece sistemas digitales de monitoreo y gestión de llantas, además de otros servicios, con el objetivo de mantener las flotas en movimiento y mejorar su eficiencia. Con sus llantas, Continental contribuye significativamente a una movilidad segura, eficiente y respetuosa con el medioambiente.

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Keyfacts

Job ID
REF95543B

Field of work
Logistics

Location
Santiago de Querétaro

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Leadership level
Leading Self

Job flexibility
Hybrid Job

Legal Entity
Continental Tire de México, S. de R.L. de C.V.

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