Company Description
Stäubli is a value driven technological solutions provider with four dedicated activities: Electrical Connectors, Fluid Connectors, Robotics and Textile. We strive for innovation and excellence and are market leaders in many industrial segments. Stäubli guarantees high quality, reliability, and performance - our strong basis for the trusted partnership with our customers worldwide.
Job Description
Job Function:
The job of the Stäubli FCS Sales Administrator is to interact with internal and external customers.
Reports to:
FCS Sales Administration Manager – Americas
Responsibilities and Objectives:
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Work directly with the customers and the sales engineers to generate quotation for services and parts.
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Customers portal management
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Receiving and processing customer orders, ensuring accuracy and timeliness
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Inventory management, checking stock levels prior to order entry to ensure available inventory is prioritized, optimizing stock usage.
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Interact with customer to provide or gather administrative information to set up customer in ERP or set up Stäubli as a vendor
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Process and send invoice to customers for services and parts
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Communicate frequently with customer to ensure that all expectations are met, proactively resolving any issues or delays, updating customers as needed
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Daily reporting and order monitoring to ensure all orders are delivered according to the scheduled timeline
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Contribute to team effort by accomplishing related results as needed
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Work with internal departments to meet customer’s needs.
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Assist accounting with past due invoices/accounts resolution
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Creation of non-conformance reports
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Participate in training sessions and update order entry processes as needed.
Qualifications
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Associate degree in Business Administration or equivalent work experience required (Customer Service/Inside Sales background preferred)
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Proficient with ERP SAP system
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Proficient in Microsoft Office and Microsoft Excel
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Experienced with Customer relationship Management software (CRM)
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Quality and customer service driven to consistently satisfy internal and external customers
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Organized and detail oriented
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Self-motivated, proactive, and resourceful
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Positive, professional attitude
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Establishes and maintains effective working relationships based on mutual trust, respect, and cooperation with manager(s), co-workers and customers
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Reacts quickly and adapts to changes in priorities, circumstances, and direction
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Self-starter and work under limited supervision in a fast-paced team environment
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Must be able to use critical thinking and problem solving to resolve customer issues
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Exceptional written and verbal communication skills
Additional Information
Physical Requirements:
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Prolonged periods sitting at a desk and working on a computer
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Must be able to lift up to 25 pounds at times
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Dexterity and accuracy as needed to operate equipment
Work schedule:
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Monday-Friday 8:30am – 6:00pm (This position reports to the Queretaro, Mexico Office)
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Hybrid Schedule Available (remote days based on department schedule)
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