Description
Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.
ABOUT THIS ROLE
The Account Receivables department is looking to backfill a position within Mexico's team, providing assistance to our agencies and branches. This position requires a very analytical person with self-discipline, determination, and a positive attitude. This is an entry-level - mid-level position
ROLES & RESPONSIBILITIES-
Make collections calls and collect on past due balances
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Develop strong customer focus and high service level relationships with internal and external clients
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Assist in the daily operations of the Accounts Receivable department
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Provide ad hoc information and data analysis as requested
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Meet established timelines, and pre-defined goals for assigned work
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AR account conflicts. The result is to get the agency back on track to be a producing RIA agent.
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Analyze customer accounts at the time of application for any skipped or partial payments, or customer errors. Contact customers immediately to resolve any remittance discrepancies.
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Accounts Receivable analysis and reporting.
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Generate AR aging reports and identify critical issues.
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Contact customers via phone, email, and fax to collect past due amounts. Identify any reasons for non-payment and develop strategic plans with management on how to resolve any issues. This includes open communication with our International Ria Sales Team to discuss and coordinate an onsite visitation to agency who may be experiencing issues.
POSITION REQUIREMENTS-
Previous experience in a contact center environment, handling a high volume of inbound and outbound calls (one year minimal)
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Organization and time management Skills
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Mathematical and Computer Skills
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Knowledge in spreadsheets
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Bilingual – English, Spanish, advanced language knowledge.
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Mathematical Skills [Required]
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Computer Skills [Required]
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Excel, Microsoft Office knowledge
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Customer Service
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Excellent interpersonal Skills
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Effective verbal and listening skills.
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Analytical and problem-solving skills
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Decision making
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Attention to detail and high level of accuracy
PERKS & BENEFITS-
Competitive salary.
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5% food vouchers.
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30 days Christmas bonus.
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15 days of initial vacation.
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Life insurance.
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Mayor Medical Insurance.
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Work-life Balance.
Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Check out our website to learn more about the company at: http://www.riamoneytransfer.com/
The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.
