2 publicaciones de empleo destacadas de mayordomo a en puerto vallarta jal. (¡Están contratando!)

Executive Butler-St. Regis
Marriott International, Inc —Punta de Mita, Nay.
- Tiempo completo
- Bachillerato
- Recepción
- Servicios a huéspedes
14d
Operador telefónico
Marriott International, Inc —Punta de Mita, Nay.
- Tiempo completo
- Inglés
- Bachillerato
- Servicios a huéspedes
12d

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Operador telefónico
Marriott International, Inc —Punta de Mita, Nay.
Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 10 libras o menos. Job CategoryRooms & Guest Services Operations.
12d

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Executive Butler-St. Regis

Marriott International, Inc -
Punta de Mita, Nay.

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Información del empleo

Tiempo completo
Hace 14 días

Cualificaciones

Bachillerato
Recepción
Servicios a huéspedes

Descripción completa del empleo

Additional Information
Job Number26086557
Job CategoryRooms & Guest Services Operations
LocationLote H-4, Punta de Mita, Nayarit, Mexico, 63734
ScheduleFull Time
Located Remotely?N
Position Type Management

JOB SUMMARY

As the original house of luxury, St. Regis continues to redefine modern luxury through service. At the core is the Butler program, an icon to our heritage and the heart and soul of new luxury. It is high-touch, personalized, creative and original. It is brought to life by all talent but serving as the primary face to the program is our Butler team, who are the ultimate luxury ambassadors.

The Executive Butler is a department head with responsibility for the successful functioning and delivery of our critical and differentiating butler services to guests. You set the tone for and are primarily accountable to providing a seamless face to the guest pre-arrival, during the guest stay and at departure. Butler services are accomplished by directly managing the Butler team – comprised of Butlers and Butler Valets – and strong coordination with other departments. The Executive Butler leads by working to continually improve guest and associate satisfaction, and maximize the financial performance of the department.

While the St. Regis brand is steeped in history with roots that can be traced back to the early 1900s, every team member is part of a trailblazing future to redefine modern luxury through service. The Executive Butler’s success is rooted in a deep passion for service, uncompromising standards, leadership excellence, the ability to anticipate needs, impeccable interpersonal skills and technology skills to successfully lead the Butler program.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years of experience in butler services, guest relations, or related professional area; completion of a formal butler training program.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; completion of a formal butler training program; no work experience required.

CORE WORK ACTIVITIES

Managing Butler Services

Manages day-to-day butler services operations verifying that quality and standards exceed the expectations of guests on a daily basis. This includes all pre-arrival activities, Butler Service Desk operations, and Butler staff in order to provide a seamless butler program for guests.

Manages VIP guests. Recognizes repeat and important guests and builds rapport in order to develop personal guest contact, obtains preferences and proactively anticipates guest needs and requirement.

Manages VIP guests’ schedules as appropriate to support potential needs.

Manages the guest experience so that a high level of privacy is afforded and confidentiality is kept on behalf of VIP guests when possible.

Supervises Butler Service Desk and verifies resources provide seamless services during the on-site guest journey.

Conducts daily stand-ups and communicates clear and consistent messages through stand-ups regarding the Butler team updates and goals to produce desired results.

Obtains list of check-ins and VIP guests both to prepare work assignments for the Butler team.

Keeps the Butler team focused on the critical components of operations to drive guest satisfaction and the desired financial results.

Encourages and builds mutual trust, respect, and cooperation among departments such as Front Office and Housekeeping whose touch points intersect with butler services and Butler team members.

Serves as a role model to demonstrate appropriate behaviors and sets the bar for execution of butler services through training and mentorship.

Continuously strives with the team to provide the bespoke and uncompromising services.

Supports and trains other departments who deliver on signature services (e.g., housekeeping, room inspections, delivery).

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Encourages and building mutual trust, respect, and cooperation among team members.

Serving as a role model to demonstrate appropriate behaviors.

Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Supervises all areas of the Front Office in the absence of the Front Office or Assistant Front Office Manager.

Guest Relations

Sets the standard and tone for how Butler team members drive guest relations.

Coaches team members to recognize and build rapport with guests.

Establishes processes to obtain guest preferences and proactively anticipate guest needs and requirements.

Verifies Butler teams manage guests’ schedules to anticipate potential needs.

Verifies Butler teams maintain a high level of privacy, discretion and confidentiality on behalf of guests when possible.

Verifies Butler teams address guests' service needs in a professional, positive, and timely manner, consistent with company policy.

Fosters positive guest relations by coaching team members to actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust. ?

Assists other employees to verify proper coverage and prompt guest service.

Managing Departmental Costs

Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports.

Manages department controllable expenses and cost per occupied room to achieve or exceed budgeted goals.

Supervises and approves the budgeting and ordering of product and supplies in support of butler services.

Manages departmental budget in such a way that the overall property financial goals are met, and supporting staff are educated on relevant details as appropriate.

Conducting Human Resources Activities

Interviews, hires and develops Butler team members with the appropriate skills to meet the business needs of the operation.

Communicates performance expectations in accordance with job descriptions for each position and monitors progress.

Reviews staffing levels and modifies as appropriate so that butler services are delivered at the expected level, balanced with meeting financial and operational objectives. In reviewing staffing levels, creates monthly/weekly schedules, meeting departmental and individuals’ needs. Includes control of attendance by using software used by Human Resources Department.

Establishes and maintains open, collaborative relationships with employees and verifies employees do the same within the team.

Verifies recognition of employees is taking place across areas of responsibility.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

St. Regis Hotels & Resorts, combinando el glamour atemporal con un espíritu de vanguardia, se compromete a brindar experiencias exquisitas en más de 50 hoteles y resorts de lujo en las mejores ubicaciones de todo el mundo. Comenzando con el debut del hotel St. Regis en Nueva York con John Jacob Astor IV a principios del siglo XX, la marca sigue comprometida con un nivel de servicio incondicional que se adelante a las necesidades de los huéspedes, ofrecido a la perfección por un equipo de amables anfitriones que combinan la sofisticación clásica con la sensibilidad moderna, así como el servicio de mayordomo exclusivo. Te invitamos a consultar las oportunidades de empleo en St. Regis. Al unirte a St. Regis, te unes a una cartera de marcas con Marriott International. Estarás donde puedes llevar a cabo tu mejor trabajo, comenzarás a cumplir tu propósito, formarás parte de un increíble equipo mundial y te convertirás en tu mejor versión.

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