Provides new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions and complaints. Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, and in accordance with the consumer laws. Develops organization-wide initiatives to proactively inform and educate customers. Develops improvement plans in response to customer surveys.
We are currently seeking a Consultant to join our Client Delivery Front Office/Back Office/Technical team in LATAM based in Mexico City, São Paulo, Santiago or Bogotá .
The team is composed of experienced financial professionals who provide professional delivery solutions for our clients around the world. Team members are responsible for understanding clients’ business requirements into the capabilities of the Calypso software, responding to a wide variety of methodology and financial technical questions (FinTech Division). The team works closely with other Company Departments to ensure a successful project (Sales, Engineer, Products...)
Responsibilities
- Work directly with customers to gather, scope, and document client capital markets requirements and map them to the Calypso Standard Reference Model (CSRM) functions and processes and, influence them towards adopting our best practice solutions.
- Work hands-on to design, configure, and test the system to ensure that it meets the business requirements wherever is a standard configuration or a deviation from CSRM accelerating the time to market.
- Follow up with the Client’s end-users to validate the solution delivered, achieve signoff, and continue to support various phases such as Blueprint, Foundation, Execution, SIT, UAT, Migration activities, and Go-live in partnership with project managers.
- Identify and raise core product gaps and follow up through our internal process until delivery. During the development of enhancements, the Consultant will work with the Product team or Project technical team to iteratively test enhancements to ensure they will meet business requirements. Finally, the Consultant will assist in deployment and validation by the Client.
- Responsible for training users on the system´s usage, client’s configuration and use cases, and/or new functionality.
What we value
Experience working with a software vendor as a solution Designer Role in Calypso consultancy within the capital markets industry.
Technical
- Strong knowledge and functional experience in support of one or more of the following Asset classes: Foreign Exchange (FX), Fixed Income and Money Market (FI/MM), Interest Rate Derivatives (IRD), FX Derivatives (FXD), Credit Derivatives (CRD), Equities, and Equity Derivatives (EQD), Commodities and Commodity Derivatives (CMD).
• Product valuation • Risk methodologies knowledge (Market, Counterparty Credit, Liquidity).
• Ability to summarize complex ideas into clear and simple concepts. • Strong proficiency in written and spoken Spanish and English (Portuguese is desirable). Functional
- Strategic mindset. Anticipates future trends and implications accurately by considering the multiple factors involved.
- Customer-oriented, able to identify and effectively communicate the requirements and functionalities needed and offered.
- Able to work effectively with different teams.
- Desirable: Understanding Front-To-Back Business Units as an overall process flow.
Human
- Analytical thinking.
- Result Driven.
- Effective communication.
- Team oriented.
- Transparency and accountability
What we offer
- Onboarding program on the Capital Markets Platform – Calypso Solution Front to Back
- Ability and opportunities to learn and grow within the team.
- World-class platforms for learning and certification on Calypso Front Office (Valued by the capital market).
- Collaborative learning for a fast and integrated culture of work.
- Experience to work with clients on the International Financial Markets Environment.
Come as You Are
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
