9 publicaciones de empleo destacadas de insurance agent en puebla (¡Están contratando!)

Service Desk Agent
ExactlyIT —Puebla, Pue.
- Administración de personal
- Servicio al cliente
- Inglés
- Seguro dental
- Descuento de empleados
Back Office Agent - Auto Documentation Processor
GGA Solutions —Puebla, Pue.
- Bilingüe
- Inglés
- Bachillerato
Insurance Service - CS
GGA Solutions —Puebla, Pue.
- $3,300 por semana
- Bilingüe
- Inglés
Bilingual Customer Service Representative - MS
GGA Solutions —Puebla, Pue.
- Bilingüe
- Servicio al cliente
- Inglés
Customer care and losses Agent
GGA Solutions —Puebla, Pue.
- Hasta $3,500 por semana
- Bilingüe
- Inglés
Customer Support Agent
ExactlyIT —Puebla, Pue.
- Administración de personal
- Servicio al cliente
- Inglés
- Seguro dental
- Descuento de empleados
Insurance Service - ITP
GGA Solutions —Puebla, Pue.
- Hasta $3,590 por semana
- Bilingüe
- Inglés
Escalations Agent
GGA Solutions —Puebla, Pue.
- Servicio al cliente
3d
Customer Service Agent - C4C
GGA Solutions —Puebla, Pue.
- Hasta $3,590 por semana
- Bilingüe
- Servicio al cliente
- Inglés
3d

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Back Office Agent - Auto Documentation Processor
GGA Solutions —Puebla, Pue.
6+ Months as fully bilingual agent. The Back Office Agent processes documentation related to cars purchasing and insurance auctions. 8am-6pm, Two days off.

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Service Desk Agent

ExactlyIT
Puebla, Pue.

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Información del empleo

Beneficios

Seguro dental
Descuento de empleados
Seguro de vida

Cualificaciones

Francés
Administración de personal
Servicio al cliente
Gestión de servicios de TI
Inglés
Administración del desempeño
Bachillerato
Administración del tiempo

Descripción completa del empleo

Puebla, Mexico

The Customer Service Desk Agent is responsible for providing quality and efficient customer service to customers through technical and quality sound phone calls and tickets daily, as well as various tasks assigned to the agent.

General Accountabilities

Maintains daily communication with the team and hits productivity standards.
Receive incoming customer calls, emails, and trouble tickets for both Incidents and Service Requests.
Respond to High and Critical priority tickets/projects according to standard operating procedures.
Serve as initial responder within the hosted environment in the notification, identifying, troubleshooting, and resolving issues.
Assists the manager with the daily operation of the Service Desk, including the development, analysis, and implementation of staffing, training, telemarketing, scheduling, and reward/recognition programs.
Monitor and troubleshoot all production networks, servers, applications, and services. Evaluate and escalate issues as needed.
Provide remote technical support via a combination of telephone and remote support tools.
Take deliveries from vendors, process and scan packing slips.
Communicate (both verbally and in writing) with customers formally and professionally.
Create and manage the lifecycle of Incidents and Service requests in the company’s trouble ticketing system.
Create and Utilize formal Work Instruction (WI) documents and other documented knowledge to resolve customer issues.
Ensure escalations are handled in a professional, consistent, and relentless manner.
Adhere to the Service Desk Ops Manual.

Job Qualifications

Education:

High school graduation, or its equivalent
ITSM certification preferred, ITSM foundation training required.

Experience:

1-2 years of Customer Service.

Skills

Fluent English and French language skills are required.

Excellent verbal and written communication.
Excellent meeting facilitation skills, including teleconference and web conference.
Excellent time management skills.
Ability to contribute to a high-performing, motivated workgroup by applying interpersonal and collaboration skills to achieve project goals.
Ability to work creatively and analytically in a problem-solving environment.
Good performance management skills including feedback techniques.

Benefits

Healthcare, Dental, Life Insurance, Savings Fund, Christmas bonus, Grocery Bonus.

PTOs

Vacation, and Appreciation Days

Save on commute

Paid office parking

Discount Programs

Medical related discounts

Prime location

In the heart of Puebla, with views of Popocatepetl volcano, restaurants, and amenities close by.

Sport Activity

Join your colleagues in various sports activities in the area

Eat & Drink

Enjoy a kitchen stocked with drinks, coffee, and snacks.

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insurance agent empleos en puebla

Service Desk Agent

Back Office Agent - Auto Documentation Processor

Insurance Service - CS

Bilingual Customer Service Representative - MS

Customer care and losses Agent

Customer Support Agent

Insurance Service - ITP

Escalations Agent

Customer Service Agent - C4C

More jobs to discover

Quiero recibir la alerta de empleo más reciente para insurance agent en puebla

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Puebla, Mexico

Benefits

PTOs

Save on commute

Discount Programs

Prime location

Sponsored Events

Sport Activity

Eat & Drink

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