Support Operations Specialist II
OneImaging —Ciudad de México, CDMX
- Home Office (Desde casa)
- Microsoft Access
- Administración de personal
- Bachillerato
6d
Customer Support Specialist II - Crossborder Intermodal (Third Shift)
Uber Freight —Ciudad de México, CDMX
- Inglés
5d
Digital Acquisition Specialist
Rush Street Interactive —Ciudad de México, CDMX
- Home Office (Desde casa)
- Mercadotecnia
- Inglés
Postulación rápida

Related jobs to explore

Based on your search for support operations specialist ii

CUSTOMER SERVICE SPECIALIST II
TE Connectivity —Tlalnepantla, Mor.
Align with support team of specialists to ensure tasks are achieved with quick turnaround. This role is a frontline service position providing assistance to…
Support Operations Specialist II
OneImaging —Ciudad de México, CDMX
As a small team of 3, this role will also cover Tier I support as needed. This role owns root-cause troubleshooting, systems and identity administration, and…
6d

Quiero recibir la alerta de empleo más reciente para support operations specialist ii en parque del pedregal, dif

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

Explorar empleos en más ubicaciones

support operations specialist ii jobs near parque del pedregal, dif

Empleos de Enfermera Campo Clinico en Ciudad De México

Empleos de Reclutador De Campo en Iztacalco, CDMX

Empleos de Reclutador De Campo en Querétaro, QRO.

Empleos de Reclutador en Ixtapaluca, Méx.

Empleos de Reclutador De Campo en Tlajomulco, JAL.

Empleos de Reclutador en Monterrey, N. L.

Empleos de Reclutador De Campo en Guadalajara, JAL.

Empleos de Empacadora Campo Frío en Venustiano Carranza, CDMX

Empleos de It Technical Support An en Mexicali, B.c.

Empleos de Operation Specialist en Ciudad De México

Empleos de Chat Support en Coyoacán, CDMX

Empleos de Analista Senior Riesgos en Ciudad De México

Empleos de Jr Technical Support en Ciudad De México

Support Operations Specialist II

OneImaging -
Ciudad de México, CDMX

Postúlate ahora

Información del empleo

Hace 6 días

Cualificaciones

Jira
Microsoft Access
Administración de personal
Slack
Bachillerato
DHCP
Capacitación
DNS
Seguridad
ServiceNow
Recursos humanos
Python
PowerShell
Tecnologías de la información

Descripción completa del empleo

Radiology is the second most used healthcare service, used by over 51% of the workforce annually. Despite the critical role of radiology in healthcare, the process for undergoing a medical imaging exam has remained unchanged for decades. OneImaging is solving this with a concierge approach and a premium-quality radiology network of over 5,000 vetted providers across 48 states, which also reduces imaging costs by 60-80%. Our solution helps patients and families access essential radiology services at fair prices and without surprise bills, all while delivering immediate savings and ROI for employers and payers on every exam.

About the Role

OneImaging is building out its internal IT helpdesk to support a growing organization of approximately 300 employees. We are seeking a Tier 2 IT Support Operations Specialist to serve as the escalation point for complex technical issues that go beyond first-touch resolution. This role owns root-cause troubleshooting, systems and identity administration, and the technical depth that keeps our support operation reliable as it scales. You will partner closely with the Tier 1 Specialist — handling escalations, mentoring on complex tickets, and helping standardize how recurring problems are diagnosed and resolved. As a small team of 3, this role will also cover Tier I support as needed. This role reports directly to the Director of IT Operations.

Key Responsibilities

Own escalated tickets from Tier 1, diagnosing and resolving complex hardware, software, networkconnectivity, and access issues with independent judgment.
Perform root-cause analysis on recurring problems and partner with the Director to drive permanent corrective fixes rather than repeat break-fix work.
Administer identity and access systems, including Google Workspace administration, group and access management, and endpoint/device management (MDM, Context-Aware Access).
Support and troubleshoot core business applications, integrations, and vendor-specific software escalations.
Configure, image, and deploy endpoints; manage device lifecycle, patching, and endpoint security in coordination with IT Operations.
Mentor the Tier 1 Specialist by reviewing closed tickets, sharing troubleshooting techniques, and shadowing on complex issues.
Build and maintain knowledge base articles, runbooks, and documented escalation paths that raise first- touch resolution rates over time.
Coordinate with third-party vendors and internal stakeholders to resolve multi-faceted incidents, tracking them to closure in Linear.
Contribute to the monthly reporting and recurring-problem analysis the Director produces, surfacing trends from the escalation queue.
Support IT projects, rollouts, and process-improvement initiatives as the support function matures.

Required Qualifications

3+ years of experience in IT support, with demonstrated Tier 2 / escalation-level troubleshooting.
Strong Windows and macOS desktop troubleshooting skills, plus solid networking fundamentals (DNS, DHCP, VPN, connectivity).
Hands-on experience administering Google Workspace or Microsoft 365, including identity, access, and group management.
Experience with endpoint/mobile device management (MDM) and endpoint security.
Proficiency with a ticketing system (Linear, Jira, ServiceNow, or similar) and strong documentation habits.
Excellent problem-solving skills and the ability to work escalations independently through to root cause.
Strong written and verbal communication, with the ability to mentor junior staff and explain technical concepts to non-technical users.
Associate's degree in IT or related field, or equivalent experience; high school diploma or GED required.

Preferred Qualifications

CompTIA Network+ / Security+, ITIL Foundations, or Google Workspace Administrator certification.
Scripting or automation experience (PowerShell, Python, or Google Apps Script) to eliminate repetitive support tasks.
Experience supporting a healthcare or other regulated environment, including HIPAA and PHI handling.
Experience with Slack administration and helpdesk automation tooling (e.g., Linear Asks intake, ClearFeed).
Prior experience mentoring Tier 1 staff or helping formalize a growing helpdesk function

Fraud and Security Notice:

Please be aware of recent job scam attempts. Our team uses the oneimaging.com email domain exclusively. If you have been contacted by someone claiming to be a OneImaging recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to [email protected].

Equal Employment Opportunity:

OneImaging is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views, or other applicable legally protected characteristics.

OneImaging is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].

Postúlate ahora

Refina tu búsqueda

support operations specialist ii empleos en parque del pedregal, dif

Support Operations Specialist II

Customer Support Specialist II - Crossborder Intermodal (Third Shift)

Digital Acquisition Specialist

Related jobs to explore

Quiero recibir la alerta de empleo más reciente para support operations specialist ii en parque del pedregal, dif

Explorar empleos en más ubicaciones

About the Role

Key Responsibilities

Required Qualifications

Preferred Qualifications

Fraud and Security Notice:

Equal Employment Opportunity:

Herramientas para candidatos

Herramientas para empresas

Explorar

Mantente conectado