20 publicaciones de empleo destacadas de distribution center en nuevo león (¡Están contratando!)

Contact Center Agent
Carrier —Monterrey, N. L.
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- Bilingüe
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Master Production Scheduler
Rockwell Automation —Monterrey, N. L.
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- Licenciatura
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Area Manager Jr, Worldwide Operations
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Ciénega de Flores, N. L.
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9d
Administrative Assistant
Fitch Ratings —Monterrey, N. L.
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
10d
Freelance In-Person Event Specialist - Monterrey, Mexico
Visit.org —Monterrey, N. L.
- Incluye fines de semana
- Servicio al cliente
- Inglés
- Disponible para viajar
Postulación rápida
6d
Manager, Supply Chain
Celestica —Monterrey, N. L.
- Microsoft Excel
- Administración de personal
- ERP systems
Dematic EHS LATAM Business Solutions Leader
KION Group AG —Guadalupe, N. L.
- Tiempo completo
- Inglés
- Liderazgo
Focus Factory Manager
Johnson Controls —Ciénega de Flores, N. L.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
8d
Senior Demand and Supply Chain Manager
Celestica —Monterrey, N. L.
- Microsoft Excel
- Administración de personal
- ERP systems
Senior Buyer
Johnson Controls —San Pedro Garza García, N. L.
- Tiempo completo
- Microsoft Excel
- Administración de personal
- ERP systems
Key User WMS
CEVALogistics —Monterrey, N. L.
- Tiempo completo
- Licenciatura
- Disponible para viajar
Operations Manager, Worldwide Operations
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Ciénega de Flores, N. L.
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Inglés
Data Governance Analyst
Emerson —Nuevo León
- Tiempo completo
- Microsoft Excel
- Oracle
- Administración de personal
8d
Import Compliance Manager
Clarios —San Pedro Garza García, N. L.
- Tiempo completo
- Bilingüe
- Administración de personal
- Inglés
10d
Spvr, Warehouse
Polaris Inc. —Monterrey, N. L.
- Tiempo completo
- Microsoft Office
- Licenciatura
- Experiencia en manufactura
1d
Line Supply Supervisor
Johnson Controls —Apodaca, N. L.
- Tiempo completo
- ERP systems
- Inglés
- Microsoft Office
2d
Junior Order Handling Specialist - Electrification
ABB Mexico S.A. de C.V. —San Pedro Garza García, N. L.
- Servicio al cliente
- Salesforce
- Inglés
Postulación rápida
12d
Warehouse Supervisor
Polaris Inc. —Monterrey, N. L.
- Tiempo completo
- Microsoft Office
- Licenciatura
- Experiencia en manufactura
1d

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Contact Center Agent

Carrier -
Monterrey, N. L.

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Información del empleo

Tiempo completo

Cualificaciones

Bilingüe
Administración de personal
Plurilingüe
Servicio al cliente
ERP systems
Inglés
Bachillerato
HVAC
SAP ERP

Descripción completa del empleo

Job Title: Contact Center Agent

Department: Customer Service – Distribution Services

Build a career with confidence
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating solutions that matter for people and our planet for generations to come. From the beginning, we've led in inventing new technologies and entirely new industries. Today, we continue to lead because we have a world-class, diverse workforce that puts the customer at the center of everything we do.

About the role
As a Contact Center Agent , you will play a crucial role in supporting our distributors by ensuring they receive accurate, timely, and high‑quality assistance with HVAC replacement parts. Your work directly impacts customer satisfaction, operational efficiency, and distributor success. You will troubleshoot issues, manage orders, and collaborate across internal teams to ensure seamless service delivery.

Key Responsibilities:
As a Contact Center Agent , you’ll be responsible for:

Serving as the primary point of contact for distributors, building strong relationships and ensuring satisfaction.
Handling escalations and resolving complex issues by collaborating with internal teams (Sales, Technical Support, Supply Chain).
Modifying distributor orders accurately and efficiently in SAP or CRM systems.
Assisting customers with background information on orders and delays not visible in self‑service tools.
Responding to inquiries regarding part availability and lead times via online cases and chat, with future opportunity to support phone inquiries.
Coordinating with supply chain and inventory teams to confirm stock levels and expedite shipments when necessary.
Providing shipping details, tracking information, and resolving delivery issues.
Participating in Quality Assessment reviews and coaching sessions to continuously improve service.
Maintaining accurate customer records and communications in CRM and ERP systems.
Supporting reporting and analysis to identify service gaps and improvement opportunities.

Requirements
We are looking for people who are customer‑focused, detail‑oriented, proactive, and skilled at problem‑solving in fast‑paced environments. If this is you, get in touch.

As a minimum you must have:

High school diploma or equivalent; associate degree preferred.
1–3 years of customer service experience, preferably supporting distributors.
Working knowledge of SAP or similar ERP systems for order entry, pricing, inventory checks, and account research.
Proven ability to work in fast‑paced, high‑volume environments and lead through change.
Bilingual fluency in English and Spanish, both written and verbal.

Although not necessary, it would be nice if you have:

Knowledge of HVAC products and aftermarket parts.
Experience with order management and inventory systems.
Ability to manage multiple priorities in a fast‑paced environment.

Benefits
We are committed to offering competitive benefits programs for all of our employees, and enhancing our programs when necessary.

Have peace of mind and body with our health insurance.
Drive forward your career through professional development opportunities.

Our commitment to you
Our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best‑in‑class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.

Apply Now!

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Job Applicant's Privacy Notice:

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distribution center empleos en nuevo león

Contact Center Agent

Master Production Scheduler

Sr. Transportation Analyst

Outbound Logistics Leader

Area Manager Jr, Worldwide Operations

Administrative Assistant

Freelance In-Person Event Specialist - Monterrey, Mexico

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Senior Buyer

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Spvr, Warehouse

Line Supply Supervisor

Junior Order Handling Specialist - Electrification

Warehouse Supervisor

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