8 publicaciones de empleo destacadas de collection representative en nuevo león (¡Están contratando!)

Collections Supervisor
SWBC —Monterrey, N. L.
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Bachillerato
Customer Service Rep I
Terex Corporation —Monterrey, N. L.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Plan de adquisición de acciones empresariales
Collections Analytics Senior Representative
GM Financial —Monterrey, N. L.
- Tiempo completo
- Microsoft Excel
- Inglés
- Experiencia en bases de datos
1d
Call Center Representative (Monterrey)
SEQUIUM ASSET SOLUTIONS LLC —Monterrey, N. L.
- Tiempo completo
- Servicio al cliente
- Negociación
- Días por enfermedad
Senior Quality Engineer
Mainspring Energy —Monterrey, N. L.
- Licenciatura
- Disponible para viajar
- Experiencia en manufactura
Postulación rápida
1st Party Collection Representatives (Monterrey)
SEQUIUM ASSET SOLUTIONS LLC —Monterrey, N. L.
- Tiempo completo
- Experiencia en ventas
- Negociación
- Vacaciones adicionales o permisos con goce de sueldo
Field Service Engineer
Malvern Panalytical Ltd —Nuevo León
- Tiempo completo
- Mantenimiento
10d
Ejecutivo Ferretero
PPG —Apodaca, N. L.
- Tiempo completo
- Experiencia en ventas
- Mercadotecnia
- Licenciatura
Postulación rápida

Quiero recibir la alerta de empleo más reciente para collection representative en nuevo león

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Collections Supervisor

SWBC -
Monterrey, N. L.

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Información del empleo

Tiempo completo

Cualificaciones

Microsoft Word
Microsoft Excel
Centro de llamadas
Bachillerato
Liderazgo

Descripción completa del empleo

SWBC is seeking a talented individual that supervises the staff and activities relating to the collection and adjustment of severely delinquent accounts to include the handling of the day-to-day staffing and personnel issues exercising discretion and independent judgment with limited supervision.

Why you'll love this role:

You’ll love this role because when clients come back and request additional services, you know it’s because they trust in the services provided by your staff!

Essential duties include the following:

Supervises the staff and activities involved in providing efficient and effective customer service and collection support in administering of collection calls, interviews for open positions, processes time cards, manages work schedules, and assists in coaching, counseling, disciplining, and resolving personnel related issues.
Oversees and monitors outbound service calls regarding collection calls to ensure quality standards, compliance with policies and procedures, and timely feedback.
Establishes and maintains effective communication with financial institutions to ensure client expectations are being met.
Monitors and enforces quality expectations by reviewing, coaching and counseling representatives on their phone and quality reviews.
Assists in the development of training programs to meet ongoing customer service initiatives by identifying and coordinating training needs.
Monitors and enforces the timely execution of various department activities and maintains workload queues to ensure effective customer service.
Performs other duties as assigned.

Serious candidates will possess the minimum qualifications:

High school diploma or GED required.
Minimum five (5) years of call center experience, with preference in telephone collecting and other related duties required.
Minimum two (2) years supervisory/leadership experience.
Ability to lead, direct, and be visible to staff and direct reports.
Ability to coordinate and organize work while meeting and handling multiple deadline processes.
Strong working knowledge of consumer laws and regulations relating to collection.
Strong working knowledge of telephone collecting and/or understanding the processing of delinquent accounts.
Strong working knowledge of the Fair Debt Collection Practice Act (FDCPA).
Working knowledge of personal computers to include MS Word and Excel.
Display core leadership abilities: strong planning/organization, motivation, problem solving/conflict resolution, analytical, team building, and interpersonal skills.
Excellent analytical and problem resolution skills.
Able to work under sometimes stressful conditions while maintaining professionalism and enthusiasm.
Able to provide a high level of customer service to customers.
Able to sit for long periods of time analyzing, executing, updating, and validating business reports and/or collection accounts.
Able to travel locally and/or nationally.

Additional Information:

SWBC is a Substance-Free Workplace and requires pre-employment drug testing.

To learn more about SWBC, visit our website at www.SWBC.com. If interested, please click the appropriate apply button.

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Quiero recibir la alerta de empleo más reciente para collection representative en nuevo león