17 publicaciones de empleo destacadas de support engineer i en monterrey, nle (¡Están contratando!)

Support Engineer 1
Blue Yonder —Monterrey, N. L.
- Tiempo completo
- Administración de personal
- Informática
- Java
Support Engineer I
Blue Yonder —Monterrey, N. L.
- Incluye fines de semana
- Azure
- Oracle
- Administración de personal
Engineer I, Security & Resilience Operations
Schneider Electric —Monterrey, N. L.
- Inglés
- Mejora continua
Software Development Engineer I
GM Financial —Monterrey, N. L.
- Tiempo completo
- Azure
- Informática
- DevOps
Product Tech Support Eng III
Johnson Controls —Apodaca, N. L.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Sr. Metals Engineer
Rockwell Automation —Monterrey, N. L.
- Tiempo completo
- Administración de personal
- PMP
- CAD
- Vacaciones adicionales o permisos con goce de sueldo
- Seguro de vida
Technical Sales and Field Service Engineer
CaptiveAire —Monterrey, N. L.
- Bilingüe
- Inglés
- Disponible para viajar
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Manager I, Operations Mty
Servicios Comerciales Amazon Mexico S. de R.L. de C.V. —Monterrey, N. L.
- Incluye fines de semana
- Microsoft Excel
- Administración de personal
- Inglés
Should Cost Engineer
Moen —San Pedro Garza García, N. L.
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Análisis de datos
Postulación rápida
Software Team Lead
Aptiv plc —Monterrey, N. L.
- Inglés
- Maestría
- Licenciatura
- Vacaciones adicionales o permisos con goce de sueldo
- Permiso de maternidad y paternidad
Software Development Engineer III
GM Financial —Monterrey, N. L.
- Tiempo completo
- Azure
- Informática
- DevOps
Controls Product Engineer
Dematic Logistics de Mexico S. de R.L. de C.V. —Guadalupe, N. L.
- Tiempo completo
- Disponibilidad para viajar hasta un 50 %
- Inglés
- C++
Software Engineer - Front End
Moneypool —Monterrey, N. L.
Senior Systems Engineer
Clarios —San Pedro Garza García, N. L.
- Tiempo completo
- Doctorado
- Maestría
- Licenciatura
Analytics Data Engineer I - Monterrey
John Deere —San Pedro Garza García, N. L.
- SQL
- Python
14h
Software Engineer - Back End
Moneypool —Monterrey, N. L.
BU PURCHASING SUPPLIER QUALITY PROFESSIONAL -
OPmobility —Monterrey, N. L.
- Licenciatura
- Liderazgo
11d

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Support Engineer 1
Blue Yonder —Monterrey, N. L.
Participate in the company’s global support model, collaborating with teams across different regions to help provide 24x7 coverage, including occasional out-of-…
Support Engineer I
Blue Yonder —Monterrey, N. L.
2+ Years Experience in a Customer-facing Software Industry role; preference given to software support or technical support (SQL, Servers, etc).

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Support Engineer 1

Blue Yonder -
Monterrey, N. L.

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Información del empleo

Tiempo completo

Cualificaciones

Administración de personal
Informática
Sistema de gestión de almacenes
Java
SQL
Licenciatura
Mejora continua
JavaScript
PostgreSQL
Atención al cliente
SaaS
Habilidades de comunicación
MySQL

Descripción completa del empleo

Title: Support Engineer I

Scope:

The Support Engineer I is a customer-facing technical support role focused on assisting customers with issues related to the Warehouse Management System (WMS). This role is responsible for troubleshooting reported problems, resolving routine cases, documenting findings, and escalating more complex issues when needed. The position plays a key role in maintaining customer satisfaction through timely communication and effective issue resolution. Key responsibilities include case management, issue triage, troubleshooting system and operational issues, following support processes and runbooks, collaborating with internal teams, and contributing to knowledge sharing and continuous improvement efforts.

Role Summary

Responsibilities:

Deliver outstanding customer support for the BlueYonder WMS system, helping resolve issues and contribute to a positive customer experience.
Manage customer solutions and ensure adherence to SLA/SLO metrics, advocating for service quality and product stability.
Collaborate with account and project teams to support customer adoption and continuous improvement initiatives.
Implement monitoring and diagnostics using M&D tools to enhance solution stability and prevent incident recurrence.
Participate in the company’s global support model, collaborating with teams across different regions to help provide 24x7 coverage, including occasional out-of-hours support shifts..

Communication & Collaboration:

Communicate effectively with customers and stakeholders, demonstrating professionalism and empathy.
Collaborate with internal BY teams, balancing soft and hard skills.

Competency Skillset Demonstration:

Basic knowledge of industry-standard SaaS tools..
Contribute to support activities for the Blue Yonder WMS product in functional and technical areas.
Understand supply chain industry domain, warehouse business processes, and SaaS KPIs.

Qualifications:

Bachelor’s degree in computer science, engineering, or a related field.
Customer Support / Technical Troubleshooting Experience Required – 1+ year supporting customers or troubleshooting technical issues.
WMS domain experience preferred – 1+ year of experience working with or supporting a Warehouse Management System (WMS). Familiarity with the Blue Yonder WMS solution is a plus.
Strong verbal and written communication skills with customer-facing experience
Ability to work under pressure and meet deadlines.
Basic SQL writing skills (SQL,MySQL, PostgreSQL, etc.).
API framework knowledge is a plus.
WLM product knowledge is a plus.
Proficiency in Java and code reading skills is a plus.
Proficiency in SaaS monitoring tools like AppDynamics or Splunk is a plus

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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support engineer i empleos en monterrey, nle

Support Engineer 1

Support Engineer I

Engineer I, Security & Resilience Operations

Software Development Engineer I

Product Tech Support Eng III

Sr. Metals Engineer

Technical Sales and Field Service Engineer

Manager I, Operations Mty

Should Cost Engineer

Software Team Lead

Software Development Engineer III

Controls Product Engineer

Software Engineer - Front End

Senior Systems Engineer

Analytics Data Engineer I - Monterrey

Software Engineer - Back End

BU PURCHASING SUPPLIER QUALITY PROFESSIONAL -

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