Company Description
At Panorama Mortgage Group, our mission is clear: to be the industry-leading mortgage platform. We’re passionate about empowering mortgage professionals and brands through innovation and excellence.
Job Summary
The Loan Officer Assistant serves as a flexible team member with the final goal of increasing service levels within the branch while freeing up time for the Branch Manager, Sales Manager and Loan Originators. This individual is the primary contact for clients and aids clients with applications and reviewing documentation.
Responsabilites
- Communicates with and liaises between clients, Branch Managers, Sales Managers, Loan Originators, and other interested parties in matters relating to active loan files, answering questions and providing updates.
- Communicates with leads that are interested in applying for a mortgage loan.
- Tracks quality of service and satisfaction from clients and obtains referrals from all clients.
- Aids clients in completing applications over the phone.
- Reviews loan applications for each customer file to ensure completeness.
- Tracks all requested documents in Encompass.
- Reviews documentation received within 24 hours of receipt for discrepancies, omitted data, verified income calculation, asset verification, AUS requirements, and Encompass updates based on verified information, and notifies Loan Originators when any discrepancies are found on documentation.
- Partners with Loan Originators in resolving problems on files/documents.
- Ensures files are complete and set up per Company policy and procedures.
- Verifies accuracy and consistency of information in file to ensure “closing” documents are prepared according to investor/product guidelines
Requirements
- High School Diploma or Equivalent
- Must have a minimum English Language comprehension of “B2 Upper Intermediate” according to the Common European Framework of Reference (CEFR) scale
- Ability to deliver effective results and to meet deadlines.
- Sound judgment and decision-making skills.
- Ability to work under pressure and with minimal supervision.
- Excellent phone and service skills.
- Prolonged use of computers, telephone, and other standard office equipment which includes reading, writing, listening or speaking
We offer
- Competitive salary
- Career path
- Monday to Friday schedule
- We have US and MX Holidays
After the 6th month you are eligible to:
- 30 days of Christmas Bonus
- 100 % of vacation premium
- 26 % Savings fund (13% employee and 13% Company)
- Minor and Major Medical Expenses
- Internal courses
If you are interested please apply here: https://recruiting.paylocity.com/recruiting/jobs/Apply/4160060/Panorama-Mortgage-Group-LLC/Loan-Officer-Assistant
Job Type: Full-time
Pay: $17,000.00 per month
Ability to commute/relocate:
- 44680, Circunvalación Guevara, Jal.: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- This role requires in-office work at our Guadalajara, Jal. office. Are you able to work onsite 5 days per week?
Language:
- English (level B2 intermediate) Required (Required)
Work Location: In person
