Field Services Technician
Associate II - Cloud Infrastructure Services
Who We Are:
Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.
UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.
With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.
Visit us at UST.com.
You Are:
The Field Services Technician is a hands-on, physical-layer IT role responsible for the deployment, maintenance, and lifecycle management of hardware across global offices and remote workforce.
The opportunity:
- Hardware Deployment & Setup
- Image, configure, and deploy laptops, desktops, and mobile phones according to HealthEdge's standard build specifications
- Define setups for new hires including hardware, peripherals, monitors, docking stations, and initial software configuration
- Perform hardware upgrades including memory, storage, and component replacements as needed
- Execute device refresh and end-of-life replacement activities on a scheduled basis
- On-Site & Deskside Support
- Provide deskside support for hardware issues that cannot be resolved remotely by T1 or T2 analysts
- Diagnose and repair hardware failures including component replacement and warranty coordination with vendors
- Support conference room and AV technology including displays, video conferencing equipment, and room peripherals – installation, configuration, and troubleshooting
- Manage printer infrastructure including installation, configuration, consumables, and basic troubleshooting
- Assist with basic network drops, cable management, and physical infrastructure tasks in coordination with the Network Engineering team
- Asset Management & Inventory
- Maintain accurate asset records in the CMDB for all hardware under management – check-in, check-out, transfer, and disposition
- Manage on-site hardware inventory including stock levels, storage, and reorder coordination with the EUC & Asset Management team
- Process hardware returns, surplus, and end-of-life equipment through secure disposal and recycling procedures
- Apply and maintain asset tags on all managed devices in accordance with HealthEdge's asset tracking standards
- Remote Employee & Shipping Support
- Coordinate shipping and receiving of hardware for remote employees – new hire kits, replacements, and returns
- Package and ship devices securely, tracking shipments and resolving logistics issues
- Support remote diagnostic efforts in coordination with T1/T2 to determine when hardware replacement is needed vs. a software fix
- Maintain records of shipped and received assets to ensure CMDB accuracy for remote inventory
- Ensure secure data destruction and disposal procedures are followed for decommissioned equipment
- Apply physical security controls including asset tagging, equipment labeling, and secure storage practices
- Support audit and compliance activities related to physical asset inventory and disposal records
- Maintain accurate service records for all hardware work orders, repairs, and deployments
- Update and contribute to runbooks and knowledge base articles for common hardware tasks and depot procedures
This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.
What you need:
- 1–3 years of experience in a field services, deskside support, or IT technician role
- Hands-on experience imaging and deploying Windows 10/11 laptops in a corporate environment
- Familiarity with hardware components, peripherals, and basic troubleshooting across laptops, desktops, and mobile devices
- Experience with asset tracking or CMDB tools
- Ability to lift and transport equipment (up to 50 lbs) and work in a physical office/depot environment
- Strong organizational skills and attention to detail – accuracy in asset records matters
- Good written and verbal English communication skills
- Experience with MDM/UEM platforms for device enrollment and imaging
- Familiarity with conference room AV technology
- Experience coordinating hardware shipping and logistics for remote workers
- Exposure to ITAM or CMDB tools
- CompTIA A+ certification or equivalent
- Experience working in a global IT environment with multi-region hardware standards
Benefits
Employees receive mandatory and non-mandatory benefits such as fourteen (14) days of vacation beginning on the date of hire, vacation premium, ten (10) paid holidays, a Christmas Bonus of thirty (30) days’ pay, Monthly Food Vouchers, Saving Fund, and health insurance. Certain employees may be eligible for additional Company benefits beginning on the date of hire, including dental, disability and life insurance plans; four (4) days of personal time off per year, up to three (3) days of paid medical leave per year, and up to three (3) days of paid bereavement leave per year.
What we believe:
We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.
Humility:
We will listen, learn, be empathetic and help selflessly in our interactions with everyone.
Humanity:
Through business, we will better the lives of those less fortunate than ourselves.
Integrity:
We honor our commitments and act with responsibility in all our relationships.
An Equal Opportunity Workplace, Free of Discrimination and Harassment
At UST, we strive to provide a work environment free of discrimination and harassment. We are an equal opportunity employer and employment decisions are based on merit and business needs. Our Human Rights Policy further illustrates our stand on this. We are committed to following fair employment practices that provide equal opportunities to all employees. We do not discriminate or allow harassment on the basis of race, color, religion, disability, gender, national origin, sexual orientation, gender identity, gender expression, age, genetic information, military status, or any other legally protected status. At UST, we value diversity and believe that a diverse workplace builds a competitive advantage.
Un lugar de trabajo con igualdad de oportunidades y libre de discriminación y acoso
En UST, nos esforzamos por proporcionar un ambiente de trabajo libre de discriminación y acoso. Somos un empleador que ofrece igualdad de oportunidades y basa las decisiones de empleo en los méritos y las necesidades del negocio. Estamos comprometidos a seguir prácticas de empleo justas que brinden igualdad de oportunidades a todos los empleados. No discriminamos ni permitimos el acoso por motivos de raza, color, religión, discapacidad, género, origen nacional, orientación sexual, identidad de género, expresión de género, edad, información genética, estado militar o cualquier otro estado legalmente protegido. En UST, valoramos la diversidad y creemos que un lugar de trabajo diverso construye una ventaja competitiva.
UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.
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