Working at Citi is far more than just a job. A career with us means joining a team of approximately 219,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
The Regional Business Head manages multiple teams of senior professionals through other senior managers. The job requires a broad and comprehensive understanding of the different systems, theories and practices relevant to a function as well as practical experience of multiple business cycles. In-depth knowledge of the industry and direct competitors' products/services is also necessary in order to contribute to the commercial objectives of the business. Requires thorough understanding of strategic direction of the function within the business, combined with a solid conceptual/practical grounding in both the function and/ or area of expertise. Excellent communication skills required in order to influence a wide range of audiences. The job is likely to be involved in both internal and external negotiations which will have a major impact on the area managed, and possibly on other related areas and organization as a whole. Develops medium- to long-term plans and executes functional strategies for a large/complex country, cluster of countries, or business requiring coordination and integration across units. Provides input into strategic decisions affecting job family or function within a region or business. Full management responsibility of multiple teams, including management of people, budget and planning. Has authority to negotiate and make independent decisions on issues/activities that have critical impact or influence on company revenues, capital or business operations. Typically, a direct report to an EB role and sits on the highest functional leadership team within a region, job function, or global business.
Responsibilities:
- Standardize our product set and processes across all the countries. Focusing on Technology Initiatives and creating common platform, systems and processes across countries to provide more straight through processing and improve our turnaround time the ability to transfer best practices between businesses and simplify User Acceptance Testing (UAT) processes for future enhancements.
- Define and implement the regional Retail products strategy (right customers with the right products bundles) through market / portfolio analysis to current and potential clients, driving a consistent net customer growth and maximizing the productivity, profitability and sustainability of each segment.
- Network Optimization: Flexible mix of distribution formats that work together in an ecosystem to serve customers in their local markets and connect them to the global capabilities that we can provide Develop these systems in our priority urban markets De-emphasize our presence in second tier locations and non-target market cities Maximize our use of perceptual scale strategies to enhance the ecosystem at lower cost that traditional marketing capabilities
- Product Simplification & Global Enablers Develop a distinctive, compelling customer experience enabled by simpler, more flexible and more transparent products Rationalize our existing product lines Consolidation or elimination of some products Develop the product “chassis” construct of a global platform Develop a set of Global Client enablers Product pricing and profitability
- Significantly reduce delivery and running costs across region
- Ensure standardization is maintained over time
- Finalize the Personal Equity Plan (PEP) and proposed release schedule Implement Rainbow Regional Steering Committee to provide central control and oversight of Global Common development and roll out plan.
- Own the Affluent and grow the Emerging Affluent segment
- Create a distinctive value proposition and advantage for the Emerging Affluent Segment
- Define Profit and Loss (P&L) and key metrics for these segments Agree on minimum global standards and drive affluent penetration with client-friendly service processes Increase penetration of the Hight Networth (HNW) segment by enhancing the value proposition and accelerating roll out plans
- Embed control and compliance procedures into every aspect of our relationship management process
- Support Citi’s global Know Your Customer (KYC)/Anti Money Laundering (AML) customer authentication and verification requirements and the global initiative to Implement the Global Branch Manager Training and Certification Program.
- Align resources to most profitable customer segments and markets
- Conduct deep dive analysis and develop Red Zone action for new acquisitions and customer portfolios
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
Qualifications:
- 15+ years Global, Regional or multimarket experience is a plus.
- Managerial experience
- Highly focused, able to rapidly identify key priorities, clearly communicate the priorities and ensure resources are properly aligned.
- Proven leadership ability with excellent interpersonal comm
Education:
- Bachelor’s/University degree, Master’s degree preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
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Business Strategy, Management & Administration
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Business Management
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Full time
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Please see the requirements listed above.
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For complementary skills, please see above and/or contact the recruiter.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
