11 publicaciones de empleo destacadas de l1 support en guadalajara jal. (¡Están contratando!)

L1 Support Hero
GAM Technical Services —Guadalajara, Jal.
- Tiempo completo
- Home Office (Desde casa)
- Bilingüe
- Servicio al cliente
- Inglés
Postulación rápida
Desktop Support Associate-Helpdesk
NTT Ltd —Guadalajara, Jal.
- Tiempo completo
- Servicio al cliente
- Inglés
- Microsoft Office
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Business System Analyst (L1)
Flex LTD —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
- Word processing
- Experiencia en bases de datos
- Seguro de vida
Helpdesk Analyst - Portuguese
NTT Ltd —Guadalajara, Jal.
- Tiempo completo
- Servicio al cliente
- Microsoft Office
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
SOC Associate I
Radian Generation —Guadalajara, Jal.
- Incluye fines de semana
- SQL
Postulación rápida
Senior Support Engineer - IT Operations
HCLTech —Zapopan, Jal.
- Turno de 8 horas
- Microsoft Word
- Microsoft Excel
- Azure
1d
Senior Engineer - Microsoft 365 Administration
HCLTech —Guadalajara, Jal.
- Incluye fines de semana
- Microsoft Outlook
- Administración de personal
- Microsoft Office
7d
Business Intelligence Advisor
NTT Ltd —Guadalajara, Jal.
- Azure
- Oracle
- Administración de personal
9d
Software Development Senior Specialist
NTT Ltd —Guadalajara, Jal.
- Azure
- Informática
- DevOps
Lead Test Development Engineer
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- Informática
- Inglés
- Java
Sr Analyst
HCLTech —Guadalajara, Jal.

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L1 Support Hero

GAM Technical Services -
Guadalajara, Jal.

Postulación rápida

Información del empleo

Tiempo completo

Cualificaciones

Bilingüe
Servicio al cliente
Gestión de servicios de TI
Inglés
Microsoft Office
Directorio activo

Descripción completa del empleo

About GAM Tech

GAM Tech is a dynamic and rapidly growing Managed Service Provider (MSP) dedicated to delivering innovative, secure, and efficient IT solutions. Our mission is to create fun, success, and innovation for our people and customers. We pride ourselves on our core values of Teamwork, Care, Communication, Accountability, and Positive Attitude to ensure our clients receive the best possible IT support and business solutions.

Position Overview

We are looking for an L1 Support Hero to join our team and serve as the first line of defense for IT support. As a critical member of our service desk, you will be responsible for troubleshooting and resolving technical issues, providing excellent customer service, and escalating complex problems when necessary.

Key Responsibilities

Serve as the first point of contact for clients requiring technical support via phone, email, or ticketing system.
Diagnose and resolve technical issues related to hardware, software, networks, and cloud services.
Escalate unresolved issues to L2 support, ensuring smooth handoff and detailed documentation.
Provide clear and effective communication with customers, ensuring a high level of satisfaction.
Follow established troubleshooting processes and company best practices.
Document all interactions, troubleshooting steps, and resolutions in HaloPSA.
Assist in maintaining and updating knowledge base articles.
Work collaboratively with other IT support teams to enhance the overall customer experience.
Stay up to date with industry trends, tools, and best practices.

Qualifications & Experience

Fluency in English (native or bilingual level)
1+ years of experience in IT support, help desk, or technical support.
Basic understanding of Windows, MacOS, Office 365, Active Directory, and networking fundamentals.
Excellent troubleshooting and problem-solving skills.
Strong communication and customer service skills.
Ability to multitask and prioritize tasks effectively.
Experience using HaloPSA, N-able, or similar RMM and ITSM tools is a plus.
A passion for technology and continuous learning.
Certifications such as CompTIA A+, ITIL, or Microsoft certifications are an asset but not required.

What We Offer

Competitive salary with performance-based incentives.
A work environment with a collaborative team.
Opportunities for professional growth and development.
A supportive and dynamic workplace culture.
The chance to work with cutting-edge technology in a fast-paced industry.

Our Hiring Process for the perfect candidate

Apply online here

Complete the online personality and aptitude test sent to you to see if you are a fit with our awesome team

Complete a video interview to show off your personality and experience.

Have an interview online with your future boss and our HR leader.

Have one final interview with management to make sure you like us and we like you.

Start your dream job!

Additional Comments

We value a diverse and inclusive workplace. Please contact us if you require accommodation during the hiring process, and we can arrange reasonable and appropriate accommodations.

We thank all candidates for their interest; however, only those selected for an interview will be notified.

No phone calls or website inquiries please!

Postulación rápida

Refina tu búsqueda

l1 support empleos en guadalajara jal.

L1 Support Hero

Desktop Support Associate-Helpdesk

Business System Analyst (L1)

Helpdesk Analyst - Portuguese

SOC Associate I

Senior Support Engineer - IT Operations

Senior Engineer - Microsoft 365 Administration

Business Intelligence Advisor

Software Development Senior Specialist

Lead Test Development Engineer

Sr Analyst

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