20 publicaciones de empleo destacadas de technical service business partner en guadalajara, jal (¡Están contratando!)

Manager of Sales Support
Quantum Storage Mexico S. de R.L. de C.V —Guadalajara, Jal.
- Trabajo híbrido
- Microsoft Word
- Microsoft Excel
- Oracle
Postulación rápida
1d
Business Systems Analyst (L2)
Flex LTD —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
- Word processing
- Experiencia en bases de datos
- Seguro de vida
JDE Functional Lead-LATAM
Vantive —Guadalajara, Jal.
- Administración de personal
- Informática
- ERP systems
13d
Technical Support Representative
Nextiva —Guadalajara, Jal.
- Turno de 12 horas
- Servicio al cliente
- Inglés
- Microsoft Office
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Technical Solutions Integration Engineer
Vantive —Guadalajara, Jal.
- Informática
- Inglés
- Licenciatura
Trade Compliance Analyst (9–12 Month Contract) – Guadalajara, Mexico
Krayden Inc. —Guadalajara, Jal.
- Tiempo completo
- Microsoft Word
- Microsoft Excel
- Oracle
Postulación rápida
Technical Program Manager – AI
HP —Tlaquepaque, Jal.
- Tiempo completo
- Administración de personal
- Informática
- Licenciatura
Manager - Field Services
NTT Ltd —Guadalajara, Jal.
- Tiempo completo
- Microsoft Excel
- Administración de personal
- Inglés
Sr Principal Consultant - Construction & Energy - NetSuite Managed Services (ACS)
Oracle —Zapopan, Jal.
- Tiempo completo
- Oracle
- Administración de personal
- ERP systems
11d
Power Apps support specialist (Especialista de soporte de Power Apps)
Infosys —Guadalajara, Jal.
- Bilingüe
- Azure
- Informática
Postulación rápida
ServiceNow Lead Integrations Engineer
Infosys —Guadalajara, Jal.
- Azure
- CAD
- DevOps
Postulación rápida
Senior Employee Service Associate
IGT —Zapopan, Jal.
- Administración de personal
- Mantenimiento
- Mejora continua
SAP Client Delivery Manager
NTT Ltd —Guadalajara, Jal.
- Administración de personal
- Informática
- PMP
9d
ERP Senior Principal Consultant - NetSuite
Oracle —Zapopan, Jal.
- Tiempo completo
- Oracle
- Administración de personal
- Servicio al cliente
Software Integrations Engineering ( WebMethods )
Cognizant —Guadalajara, Jal.
- Tiempo completo
- Trabajo híbrido
- Java
- JavaScript
7d
Enterprise Solutions Specialist I (Sap functional support)
Jabil Circuit —Guadalajara, Jal.
- Tiempo completo
- CAD
- Inglés
- Experiencia en bases de datos
Recent Graduate: Print Inside Presales Technical Consultant
HP —Tlaquepaque, Jal.
- Tiempo completo
- Inglés
- Sin disponibilidad para viajar
Engineering Pharma Technical Recruiter (remote)
MMR Consulting —Guadalajara, Jal.
- Home Office (Desde casa)
- Administración de personal
- Inglés
- Reclutamiento
Postulación rápida
6d
Global Sourcing IT Category Manager
NTT Ltd —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Inglés
Senior DevOps Engineer
Wipro Limited —Guadalajara, Jal.
- Administración de personal
- Informática
- DevOps
7d

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Manager of Sales Support

Quantum Storage Mexico S. de R.L. de C.V
Guadalajara, Jal.

Postulación rápida

Información del empleo

Hace 1 día

Cualificaciones

Microsoft Word
Microsoft Excel
Oracle
Microsoft Outlook
Administración de personal
Experiencia en ventas
Salesforce
ERP systems
Inglés
Microsoft Dynamics 365
Microsoft Office
Mejora continua
Habilidades de comunicación
Administración de pedidos

Descripción completa del empleo

Quantum is seeking a dynamic and results-oriented Manager of Sales Support to lead and scale our order-to-cash support function within our growing Guadalajara office. This role plays a critical part in enabling a high-performing global sales organization by ensuring operational excellence, process efficiency, and a superior customer experience.

This leader will oversee end-to-end order management processes, drive continuous improvement, and partner cross-functionally with Sales, Finance, and Customer Operations to support revenue execution and business growth.

Key Responsibilities

Leadership & Team Management

Lead, coach, and develop a high-performing order management team, fostering accountability, collaboration, and continuous learning.
Establish clear performance metrics, monitor productivity, and drive service excellence.
Support hiring, onboarding, and ongoing development of team members.

Order Management & Operational Excellence

Oversee the accurate and timely processing, validation, and booking of global sales orders.
Ensure adherence to internal controls, pricing policies, and revenue recognition requirements.
Identify process gaps and implement scalable improvements to enhance efficiency and accuracy.

Sales Support & Deal Enablement

Partner with Sales to support deal structuring, pricing, and proposal development.
Ensure timely and consistent quote generation aligned with company guidelines.
Act as an escalation point for complex order issues and customer inquiries.

Reporting & Business Insights

Monitor order pipeline, backlog, shipments, billing, and delivery performance.
Deliver actionable reporting and insights to Sales and leadership teams.
Use data to identify trends, risks, and opportunities for operational improvement.

Cross-Functional Collaboration

Work closely with Finance, Logistics, IT, and Customer Support to ensure seamless order fulfillment and customer satisfaction.
Drive alignment across systems and processes (e.g., ERP, CRM tools).

Customer Experience

Champion a customer-first mindset, ensuring timely resolution of order issues and proactive communication.
Maintain strong relationships with internal and external stakeholders.

Qualifications

Experience:
- 5+ years of experience in order management, sales operations, or a related function.
- Prior experience in a lead or supervisory role preferred.
Functional Expertise:
- Strong understanding of order-to-cash processes, pricing, quoting, and revenue operations.
- Experience supporting complex, technical product or solution environments (technology industry preferred).
Systems & Tools:
- Proficiency with ERP/CRM platforms (e.g., Microsoft Dynamics 365, Oracle ERP, Salesforce).
- Advanced Microsoft Office skills (Excel, Outlook, Word).
Skills & Competencies:
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication skills (English required, written and verbal).
- Ability to manage multiple priorities in a fast-paced environment.
- Proven ability to drive process improvements and influence cross-functional stakeholders.
- Customer-focused with strong business acumen.

Preferred Qualifications

Experience in data storage, backup, archival, or related technologies.
Familiarity with global sales operations and international order processing.

Work Environment & Expectations

Ability to manage competing priorities and meet deadlines, including peak periods (e.g., quarter-end).
Flexibility to work in-office in Guadalajara as needed in a hybrid environment.
Capability to work both independently and collaboratively within a global team.

Postulación rápida

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This leader will oversee end-to-end order management processes, drive continuous improvement, and partner cross-functionally with Sales, Finance, and Customer Operations to support revenue execution and business growth.

Key Responsibilities

Leadership & Team Management

Lead, coach, and develop a high-performing order management team, fostering accountability, collaboration, and continuous learning.

Establish clear performance metrics, monitor productivity, and drive service excellence.

Support hiring, onboarding, and ongoing development of team members.

Order Management & Operational Excellence

Oversee the accurate and timely processing, validation, and booking of global sales orders.

Ensure adherence to internal controls, pricing policies, and revenue recognition requirements.

Identify process gaps and implement scalable improvements to enhance efficiency and accuracy.

Sales Support & Deal Enablement

Partner with Sales to support deal structuring, pricing, and proposal development.

Ensure timely and consistent quote generation aligned with company guidelines.

Act as an escalation point for complex order issues and customer inquiries.

Reporting & Business Insights

Monitor order pipeline, backlog, shipments, billing, and delivery performance.

Deliver actionable reporting and insights to Sales and leadership teams.

Use data to identify trends, risks, and opportunities for operational improvement.

Cross-Functional Collaboration

Work closely with Finance, Logistics, IT, and Customer Support to ensure seamless order fulfillment and customer satisfaction.

Drive alignment across systems and processes (e.g., ERP, CRM tools).

Customer Experience

Champion a customer-first mindset, ensuring timely resolution of order issues and proactive communication.

Maintain strong relationships with internal and external stakeholders.

Qualifications

Experience:

5+ years of experience in order management, sales operations, or a related function.

Prior experience in a lead or supervisory role preferred.

Functional Expertise:

Strong understanding of order-to-cash processes, pricing, quoting, and revenue operations.

Experience supporting complex, technical product or solution environments (technology industry preferred).

Systems & Tools:

Proficiency with ERP/CRM platforms (e.g., Microsoft Dynamics 365, Oracle ERP, Salesforce).

Advanced Microsoft Office skills (Excel, Outlook, Word).

Skills & Competencies:

Strong analytical and problem-solving skills with attention to detail.

Excellent communication skills (English required, written and verbal).

Ability to manage multiple priorities in a fast-paced environment.

Proven ability to drive process improvements and influence cross-functional stakeholders.

Customer-focused with strong business acumen.

Preferred Qualifications

Experience in data storage, backup, archival, or related technologies.

Familiarity with global sales operations and international order processing.

Work Environment & Expectations

Ability to manage competing priorities and meet deadlines, including peak periods (e.g., quarter-end).

Flexibility to work in-office in Guadalajara as needed in a hybrid environment.

Capability to work both independently and collaboratively within a global team.