20 publicaciones de empleo destacadas de customer service team lead en guadalajara, jal (¡Están contratando!)

Customer Service Specialist
10x Genomics —Guadalajara, Jal.
- $213,400 a $288,800 por año
- Oracle
- Administración de personal
- Experiencia en ventas
Postulación rápida
10d
Assistant Store Manager, Guadalajara - Mexico
Fendi —Guadalajara, Jal.
- Incluye fines de semana
- Administración de personal
- Licenciatura
- Sin título de educación superior
Customer Care Specialist (Retention)
Nextiva —Guadalajara, Jal.
- Incluye fines de semana
- Microsoft Powerpoint
- Microsoft Excel
- Experiencia en ventas
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Administrative Operations Assistant
Molina Insurance Group —Guadalajara, Jal.
- Desde $20,000 por mes
- Tiempo completo
- Bilingüe
- Microsoft Excel
- Administración de personal
Postulación rápida
Sr. Associate - Customer Care - Voice 5B
EDM S de RL de CV —Zapopan, Jal.
- Mercadotecnia
- Servicio al cliente
- Inglés
Postulación rápida
Director, LATAM SC Customer Operations and Logistics
HP —Tlaquepaque, Jal.
- Tiempo completo
- Administración de personal
- PMP
- Análisis de datos
Google Ads Specialist - English Required
Advanced Marketers —Guadalajara, Jal.
- $25,000 a $35,000 por mes
- Tiempo completo
- Inglés
Postulación rápida
Senior Director, Global Purchase-to-Pay and Global Business Services Site Lead
Elanco —Guadalajara, Jal.
- Tiempo completo
- ERP systems
- Inglés
- Maestría
4d
KYC Analyst II
Hewlett Packard Enterprise —Tlaquepaque, Jal.
- Tiempo completo
- Análisis de datos
- Licenciatura
Supply Chain Programs & Services Manager
Avnet —Tlaquepaque, Jal.
- Tiempo completo
- Licenciatura
- Sin título de educación superior
- Liderazgo
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Manager, Campaign Management North America
Arrow Electronics, Inc. —Tlaquepaque, Jal.
- $69,350 a $84,150 por mes
- Tiempo completo
- Oracle
- Administración de personal
- Salesforce
- Seguro dental
- Seguro de la vista
5d
Customer Success Manager
Diligent Corporation —Guadalajara, Jal.
- Administración de personal
- Experiencia en ventas
- Salesforce
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Server Systems-Lead Engineer
FICO —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
- Informática
- Licenciatura
Senior Content Governance Specialist
Arrow Electronics, Inc. —Tlaquepaque, Jal.
- $90,158.33 a $100,000.00 por mes
- Tiempo completo
- Administración de personal
- Inglés
- Habilidades de comunicación
- Seguro dental
- Seguro de la vista
11d
Customer Care Manager
Sidel —Guadalajara, Jal.
- Experiencia en ventas
MX Carrier Sales Rep
RXO, Inc. —Guadalajara, Jal.
- Tiempo completo
- Experiencia en ventas
- Servicio al cliente
- Licenciatura
Sr. Director, Business Transformation and Customer Experience
Insulet Corporation —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
- Licenciatura
- Mejora continua
Loan Servicing Agent Mexico
RESORTCOM INTERNATIONAL MEXICO —Guadalajara, Jal.
- $20,000 a $23,000 por mes
- Turno de 8 horas
- Bilingüe
- Experiencia en ventas
- Servicio al cliente
- Seguro de vida
Postulación rápida
6d
Sales & Customer Service
Glassford Moncada —Guadalajara, Jal.
- $15,000 por mes
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Servicio al cliente
Postulación rápida
Senior Financial Analyst Large Format FP&A
HP —Tlaquepaque, Jal.
- $147,200 a $223,100 por año
- Tiempo completo
- Administración de personal
- Licenciatura
- Negocios
- Seguro de vida
13d

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Customer Service Specialist

10x Genomics -
Guadalajara, Jal.

Postulación rápida

Información del empleo

$213,400 a $288,800 por año
Hace 10 días

Cualificaciones

Oracle
Administración de personal
Experiencia en ventas
Servicio al cliente
Salesforce
ERP systems
Inglés
3PL
Administración de la cadena de suministro
Ventas directas
Administración de pedidos

Descripción completa del empleo

As a Customer Service Specialist, you are more than an order processor; you are a vital link in our global mission. By managing the end-to-end commercial lifecycle, you ensure our groundbreaking technologies reach customers and distributors worldwide with precision and speed. Your work directly impacts our ability to support life-changing research by providing a seamless, high-performance experience for the scientific community.

This role is remote, 100% work from home

What you will be doing-

Order Management

Process inbound purchase orders (direct and distributor) in ERP (Oracle) and CRM (SFDC)
Validate PO accuracy against pricing, terms, and product configuration, and process orders within defined SLA
Manage order modifications, cancellations, and backlog (or backorder communication)
Support end-of-quarter (EOQ) volume surges with elevated responsiveness and availability

Returns & Logistics

Initiate and track RMA (Return Merchandise Authorization) requests through resolution
Coordinate with 3PLs and logistics partners on shipment exceptions and delivery escalations
Keep customers and sales informed through the process

Customer & Data Governance

Enter and maintain customer master data (ship-to, bill-to, contact records) with accuracy
Support new customer onboarding and account setup in collaboration with Sales, Finance, legal

Cross-Functional Coordination

Partner with Sales to resolve pricing discrepancies, special terms, and account-level escalations
Liaise with Finance on credit holds, billing issues, and payment term questions
Collaborate with Operations, Supply Chain, Product Management on product availability and new product introductions and end of life

Preferred Qualifications

Experience with Oracle ERP and Salesforce (SFDC) in an order management or customer service capacity
Prior experience processing orders for distributor and direct sales channels, ideally within a manufacturing, life sciences, or technical/scientific products environment
Familiarity with RMA processes and coordinating with third-party logistics (3PL) providers on shipment exceptions
Experience managing customer master data (ship-to/bill-to records, account setup) with high attention to accuracy and data governance standards
Comfort working cross-functionally with Sales, Finance, Legal, Operations, and Supply Chain to resolve pricing, credit, and account-level issues
Ability to perform well under end-of-quarter volume surges, managing competing priorities with speed and composure
Strong written and verbal English communication skills, with the ability to professionally manage customer and distributor relationships
Experience with export/import documentation or international order fulfillment is a plus

Salary range - 213,400- 288,800 MXN

#LI-SB1

#LI-REMOTE

About 10x Genomics

At 10x Genomics, accelerating our understanding of biology is more than a mission for us. It is a commitment. This is the century of biology, and the breakthroughs we make now have the potential to change the world.

We enable scientists to advance their research, allowing them to address scientific questions they did not even know they could ask. Our tools have enabled fundamental discoveries across biology including cancer, immunology, and neuroscience.

Our teams are empowered and encouraged to follow their passions, pursue new ideas, and perform at their best in an inclusive and dynamic environment. We know that behind every scientific breakthrough, there is a deep infrastructure of talented people driving the life sciences industry and making it possible for scientists and clinicians to make new strides. We are dedicated to finding the very best person for every aspect of our work because the innovations and discoveries that we enable together will lead to better technologies, better treatments, and a better future. Find out how you can make a 10x difference.

Individuals seeking employment at 10x Genomics are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation, or any other characteristic protected by applicable law.

10x does not accept unsolicited applicants submitted by third-party recruiters or agencies. Any resume or application submitted to 10x without a vendor agreement in place will be considered unsolicited and property of 10x, and 10x will not pay a placement fee.

Please be aware of recruitment scams impersonating 10x Genomics. All recruiting communication will come from email addresses @10xgenomics.com. We also want to encourage you to apply to 10x Genomics positions directly on our careers site, Careers.10xgenomics.com or from reputable third party sites, such as LinkedIn or Indeed. We will never request payment or sensitive personal information during the recruiting process.

Postulación rápida

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