20 publicaciones de empleo destacadas de customer advocate en guadalajara, jal (¡Están contratando!)

Senior Customer Success Advisor (Operations)
SITA Switzerland Sarl —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
- Servicio al cliente
- Inglés
8d
Customer Experience Advocate
XtendOps —Guadalajara, Jal.
- Tiempo completo
- Microsoft Excel
- Servicio al cliente
- Bachillerato
Customer Service Representative
Touch Support —Guadalajara, Jal.
- Tiempo completo
- Servicio al cliente
- Sin necesidad de experiencia
- Inglés
Postulación rápida
6d
Customer Support Representative (TEMPORARY)
Helpware —Guadalajara, Jal.
- Incluye fines de semana
- Servicio al cliente
- Inglés
- Microsoft Office
Postulación rápida
6d
Specialist, Business Systems Support- GBS
Herbalife —Tlaquepaque, Jal.
- Tiempo completo
- Oracle
- Servicio al cliente
- Mantenimiento
User Experience (UX) Designer
Arrow Electronics, Inc. —Tlaquepaque, Jal.
- Tiempo completo
- JavaScript
- HTML
- Seguro dental
- Seguro de la vista
Manufacturing Test Engineer
Tesla —Guadalajara, Jal.
- Informática
- Disponibilidad para viajar hasta un 50 %
- C++
6d
MX Account Manager
RXO, Inc. —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Inglés
Systems and Compliance Accountant - Americas
Avnet —Tlaquepaque, Jal.
- Tiempo completo
- Administración de personal
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Applications Engineer - 17504
Synopsys —Zapopan, Jal.
- Informática
- Inglés
- Licenciatura
8d
Sr. Analyst, Digital Enablement / Data Analyst
Ingredion Incorporated —Guadalajara, Jal.
- Azure
- Administración de personal
- Inglés
- Descuento de empleados
Postulación rápida
Senior Technical Consultant
Workato —Guadalajara, Jal.
- Oracle
- Administración de personal
- Servicio al cliente
Applications Engineer - 17506
Synopsys —Zapopan, Jal.
- Informática
- Inglés
- Licenciatura
8d
Platform Applications Engineer
Intel —Guadalajara, Jal.
- Tiempo completo
- Doctorado
- Experiencia en ventas
- CAD
Software Engineer II
EarnIn —Guadalajara, Jal.
- Home Office (Desde casa)
- Informática
- Maestría
- Licenciatura
Postulación rápida
1h
Engagement Manager
Bishop Fox —Guadalajara, Jal.
- Home Office (Desde casa)
- Microsoft Excel
- Administración de personal
- Microsoft Office
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
Senior Data Engineer
Peek —Guadalajara, Jal.
- Tiempo completo
- Home Office (Desde casa)
- Inglés
- Experiencia en bases de datos
- SQL
Chef - Head
Marriott International, Inc —Guadalajara, Jal.
- Tiempo completo
- Administración de personal
- Preparación de alimentos
- Bachillerato
Principal Engineer, Critical Support
QAD, Inc. —Guadalajara, Jal.
- Tiempo completo
- Home Office (Desde casa)
- Experiencia en bases de datos
- SQL
- C++
Postulación rápida
Staff Engineer Software
PAYLOCITY CORPORATION —Guadalajara, Jal.
- Tiempo completo
- Informática
- Inglés
- Java
Postulación rápida

Quiero recibir la alerta de empleo más reciente para customer advocate en guadalajara, jal

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Senior Customer Success Advisor (Operations)

SITA Switzerland Sarl
Guadalajara, Jal.

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Información del empleo

Tiempo completo
Hace 8 días

Cualificaciones

Administración de personal
Servicio al cliente
Upselling
Inglés
Mejora continua

Descripción completa del empleo

Overview:

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don’t just move the world forward, we’re proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job? The adventure begins right here, with you, at SITA.

PLEASE SUBMIT YOUR RESUME IN ENGLISH AND NOT IN SPANISH

ABOUT THE ROLE & TEAM:

The Senior Customer Success Advisor manages customer contract performance post-delivery, ensuring service quality and satisfaction. They support customer success plans and coordinate with account teams to monitor support performance. Acting as the customer advocate, they identify improvements and lead service-related interactions. The role aligns with ITIL practices, resolving issues efficiently while supporting retention and renewals. Daily collaboration spans across Field Services, Support, Sales, and other key teams.

WHAT YOU WILL DO:

Execute and own the Customer Success Plan, for Information Technology contracted products and services
Monitor service delivery performance and ensure contracted support levels are consistently met ensuring alignment with SLAs and ITIL practices
Serve as the customer’s primary operational contact, coordinating internal actions for issue resolution.
Conduct service reviews and provide detailed reporting to customers and internal stakeholders.
Oversee change and problem management, including escalations and coordination with technical teams.
Build strong customer relationships and share customer insights across internal functions.
Stay up to date on SITA’s products and services to support optimal customer adoption and use.
Drive continuous improvement by gathering customer feedback and engaging with product teams.
Support billing accuracy, contract renewals, and upsell opportunities with account teams.
Ensure smooth onboarding and long-term adoption for new customers.

Qualifications:

ABOUT YOUR SKILLS:

Brings over 5 years of experience in customer service, including 2 years focused on customer relationship management.
Experience with Information Technology (IT) products and solutions
Hands-on experience with CRM systems and familiarity with ticketing systems.
Exposure to change management and problem management processes
Data Analytics
Technical Documentation & Writing
Advance English writing and spoken

WHAT WE OFFER:

At SITA, we disrupt the status quo, by empowering our people to pioneer innovations that touch the lives of billions. Bringing together diverse minds from across the globe, we foster a dynamic and positive workplace culture, that values our talented team members for their contributions and dedication. Check out our core benefits, enabling our people across the globe:

Flex Week: Work from home up to 2 days/week (depending on the needs of your team and your customers)

Flex Day: Shape your workday to suit your life and your plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), available to you and your dependents 24/7, 365 days/year, and Champion Health – a personalized, proactive platform to support diverse wellbeing needs.

Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

Competitive Benefits: Access competitive benefits tailored to the local market and your employment status.

SITA is an Equal Opportunity Employer and values a diverse workforce. In support of our Employment Equity Program, women, aboriginal people, members of visible minorities, and/or persons with disabilities are encouraged to apply and self-identify in the application process.

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customer advocate empleos en guadalajara, jal

Senior Customer Success Advisor (Operations)

Customer Experience Advocate

Customer Service Representative

Customer Support Representative (TEMPORARY)

Specialist, Business Systems Support- GBS

User Experience (UX) Designer

Manufacturing Test Engineer

MX Account Manager

Systems and Compliance Accountant - Americas

Applications Engineer - 17504

Sr. Analyst, Digital Enablement / Data Analyst

Senior Technical Consultant

Applications Engineer - 17506

Platform Applications Engineer

Software Engineer II

Engagement Manager

Senior Data Engineer

Chef - Head

Principal Engineer, Critical Support

Staff Engineer Software

Quiero recibir la alerta de empleo más reciente para customer advocate en guadalajara, jal

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