11 publicaciones de empleo destacadas de call center supervisor en guadalajara, jal (¡Están contratando!)

Call Center Workforce Supervisor Guadalajara
RESORTCOM INTERNATIONAL MEXICO —Guadalajara, Jal.
- Tiempo completo
- Bilingüe
- Administración de personal
- Inglés
Postulación rápida
6d
Supervisor Contact Center, Rotativo Tlaquepaque
Viajes Lili —Tlaquepaque, Jal.
- $14,000 por mes
- Incluye fines de semana
- Experiencia en ventas
- Análisis de datos
- Bachillerato
- Descuento de empleados
- Oportunidades de crecimiento
Postulación rápida
9d
Supervisor de Call Center
Centro Biomedico Naturlich —Zapopan, Jal.
- $14,000 a $25,000 por mes
- Tiempo completo
- Enfermería
- Experiencia en bases de datos
- Bachillerato
- Descuento de empleados
- Oportunidades de crecimiento
Postulación rápida
Supervisor de Cobranza / Call center
Recover In —Arcos Vallarta, Jal.
- $12,000 a $22,000 por mes
- Incluye fines de semana
- Administración de personal
- Microsoft Office
- Liderazgo
- Horarios flexibles
- Programa de referidos
Postulación rápida
1d
Supervisor de Contact Center
Viajes Lili —Lomas de Guevara, Jal.
- $14,000 por mes
- Incluye fines de semana
- Experiencia en ventas
- Análisis de datos
- Bachillerato
- Descuento de empleados
- Oportunidades de crecimiento
Postulación rápida
9d
Supervisor de Call Center Cobranza
Acord —Unidad Díaz Ordaz, Jal.
- $12,000 a $16,000 por mes
- Tiempo completo
- Experiencia en ventas
- Bachillerato
- Negociación
Postulación rápida
Administrative Assistant Mexico
RESORTCOM INTERNATIONAL MEXICO —Guadalajara, Jal.
- Bilingüe
- Microsoft Word
- Microsoft Excel
- Seguro de vida
Postulación rápida
1d
Supervisor de Call Center
Maps Seguros —Colinas de Atemajac, Jal.
- Desde $12,000 por mes
- Aplicaciones en linea
- Bachillerato
- Supervisión de personal
- Capacitación
Postulación rápida
10d
Supervisor de Contact Center
VENTEKS —Chapalita Sur, Jal.
- Hasta $18,000 por mes
- Incluye fines de semana
- Trabajo híbrido
- Servicio al cliente
- Experiencia en bases de datos
- Licenciatura
- Seguro de gastos médicos
- Oportunidades de crecimiento
Postulación rápida
2d
Construction Engineering Professional (Round Rock, Texas)
Beyond Engineering and Testing, LLC —Guadalajara, Jal.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo
Postulación rápida
8d
Accounts Payable Agent
Expeditors —Guadalajara, Jal.
- Tiempo completo
- Microsoft Powerpoint
- Microsoft Excel
- Inglés
Postulación rápida

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Supervisor Contact Center, Rotativo Tlaquepaque
Viajes Lili —Tlaquepaque, Jal.
Bachillerato concluido, Licenciatura terminada o trunca. Manejo de CRM y plataformas de gestión de clientes. Implementar estrategias de motivación y desarrollo…
$14,000 por mes
Postulación rápida
9d
Supervisor de Contact Center
Viajes Lili —Lomas de Guevara, Jal.
Horario de 12:00 PM A 9:00PM, SABADOS SE LABORAN 5 HORAS Y DESCANSO EN DOMINGO. Bachillerato concluido, Licenciatura terminada o trunca.
$14,000 por mes
Postulación rápida
9d

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Call Center Workforce Supervisor Guadalajara

RESORTCOM INTERNATIONAL MEXICO -
Guadalajara, Jal.

Postulación rápida

Información del empleo

Tiempo completo
Hace 6 días

Cualificaciones

Bilingüe
Administración de personal
Plurilingüe
Inglés
Licenciatura
Estimación y pronóstico
Negocios
Liderazgo
Habilidades de comunicación

Descripción completa del empleo

Position Summary

The Call Center Workforce Supervisor, reporting to the Director of Call Center Operations, is responsible for optimizing workforce efficiency and effectiveness while supporting strategic business intelligence initiatives for ResortCom Operations. This role requires strong leadership, advanced workforce management skills, and a data-driven approach to problem-solving. The Call Center Workforce Supervisor will oversee operational processes, monitor and improve staffing strategies, analyze performance metrics, and drive continuous improvements to ensure exceptional service levels. In addition, the role involves providing insightful business intelligence analysis, fostering employee development, and ensuring seamless client onboarding. A critical focus is balancing resource allocation, operational excellence, and the development of actionable insights to enhance overall call center performance

Position Type: Salaried position – This is a full-time position. Not a remote job, this is an in-office job only.

Expected Hours of Work: Must be available to work any day & time of the week. Must be able to work long shifts based on department needs. Schedule is determined by needs of the business.

Reports to: Director of Call Center Operations

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Workforce Planning & Scheduling

o Forecasting demand: Analyze call volume trends, historical data, and seasonal patterns to predict future call volume and staffing needs.

o Scheduling: Create and maintain effective work schedules that ensure sufficient coverage while minimizing overtime and underutilization.

o Staffing optimization: Ensure the right number of agents are scheduled at the right times to meet service level goals (e.g., average wait time, response time, and abandonment rate).

§ Ensure seamless floor management through constant coordination with key positions like Managers and Supervisors.

Real-Time Monitoring

o Performance tracking: Monitor real-time call center metrics such as service levels, call volumes, agent adherence, and wait times.

o Adjusting staffing levels: Make immediate adjustments to staffing (e.g., shifting agents between queues or opening additional lines) to respond to real-time fluctuations.

Data Analysis and Reporting

o Performance analysis: Analyze performance data (e.g., call resolution rates, member satisfaction, and agent productivity) to identify trends, areas for improvement, and opportunities for cost savings.

o Reporting: Generate and present regular reports on key metrics such as call volume, average handling time (AHT), service levels, and employee performance to upper management.

o Business intelligence: Use data insights to drive decision-making and support strategic initiatives.

Performance Management

o Continuously meet or exceed departmental KPIs, focusing on productivity, revenue generation, call volume forecasting, and service level metrics.

Operational Planning

o Conduct comprehensive needs assessments, capacity planning, and performance reviews to develop call center operational strategies.

Budget and Finance

o Contribute to budget preparation and monthly financial forecasting; monitor and control expenditures to meet revenue goals.

Staff Supervision and Development

o Provide daily supervision, track productivity, and engage in performance management activities that include goal setting, feedback provision, and performance development planning.

Interdepartmental Coordination

o Direct and communicate with multiple departments to guarantee that calls are managed efficiently and effectively.

Employee Engagement

o Collaborate with direct reports to foster a culture of engagement and excellence across all departments.

Standard Operating Procedures (SOPs)

o Lead the initiative to create new SOPs and update existing ones to align with organizational goals.

All other duties and projects assigned by Management.

Required Education and Experience

Bilingual (English – Spanish).
College / University Degree
Prior 2+ years Supervisor experience required
Proven 3+ years expert knowledge and experience in workforce management
The person must be knowledgeable in telephony platforms, call routing, analytic tools.
Demonstrated ability in multitasking and working under pressure
Strong written and verbal communication skills

Preferred Education and Experience

Highly desirable: Experience with Genesys Cloud
Degree in Business, Analytics, or related field is a plus.
Experience in managing a culturally diverse team
Ability to travel to the United State

Postulación rápida

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call center supervisor empleos en guadalajara, jal

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Construction Engineering Professional (Round Rock, Texas)

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