6 publicaciones de empleo destacadas de commercial renewal en escobedo, nle (¡Están contratando!)

Commercial Renewal Specialist
ContactPoint 360 —Monterrey, N. L.
- Tiempo completo
- Administración de personal
- Experiencia en ventas
- Servicio al cliente
Buyer Jr., General Purchasing
YAZAKI Corporation —San Nicolás de los Garza, N. L.
- Inglés
- Microsoft Office
- Disponible para viajar
Middle & Back Office Vendor and Licensing Specialist
RS Americas —Monterrey, N. L.
- Administración de personal
- Inglés
- Licenciatura
(CEN) COMMERCIAL PROCESSES & DIGITAL SERVICES INTERN
CEMEX —San Pedro Garza García, N. L.
- Inglés
- Licenciatura
- Negocios
Dealer Development Support Senior Analyst
GM Financial —Monterrey, N. L.
- Tiempo completo
- Administración de personal
- Inglés
- Licenciatura
IT Sourcing Specialist
Corning —Obispado, N. L.
- Administración de personal
- ERP systems
- Licenciatura
- Seguro dental
- Vacaciones adicionales o permisos con goce de sueldo

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Commercial Renewal Specialist

ContactPoint 360 -
Monterrey, N. L.

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Información del empleo

Tiempo completo

Cualificaciones

Administración de personal
Plurilingüe
Experiencia en ventas
Servicio al cliente
Salesforce
Upselling
Inglés
B2B
Contratos
Ventas directas
Ciberseguridad
Gestión de cuentas

Descripción completa del empleo

Job Summary

We are seeking a highly driven and detail-oriented Commercial Renewal Specialist to manage the end-to-end customer renewal lifecycle while supporting customer retention, revenue protection, and timely collection of outstanding payments. This role is responsible for coordinating renewal activities, maintaining strong customer relationships, reducing account churn, resolving billing inquiries, negotiating renewal and payment terms, and collaborating with cross-functional teams to deliver an exceptional customer experience.

Key Responsibilities

Manage the full customer renewal lifecycle, including renewal notifications, quote preparation, customer follow-ups, contract renewals, and response tracking.
Experience in software renewal focusing on managing subscription end-dates, retaining clients, and securing recurring revenue.
Proactively contact customers regarding upcoming renewals, overdue invoices, outstanding balances, and billing-related inquiries.
Negotiate renewal terms, payment arrangements, and contract extensions in accordance with company policies.
Build and maintain strong customer relationships to maximize customer retention and minimize churn.
Identify at-risk renewal opportunities and escalate complex issues to senior team members when appropriate.
Identify opportunities for account growth through upselling and cross-selling during the renewal process.
Resolve customer inquiries related to renewals, subscriptions, contracts, and billing in a professional and timely manner.
Maintain accurate customer, renewal, collections, and account information within Salesforce CRM.
Collaborate closely with Sales, Finance, Customer Success, and other internal stakeholders to ensure a seamless customer experience.
Prepare and maintain renewal forecasts, collections reports, pipeline updates, and account status reports.
Consistently achieve or exceed renewal, collections, customer retention, and revenue targets.

Qualifications

Minimum of 4 years of experience in renewals, customer retention, account management, collections, business development, or inside sales within a B2B software or technology environment.
Experience using Salesforce CRM for pipeline management, reporting, and workflow management.
Strong understanding of subscription, direct sales, channel sales, or customer renewal models.
Excellent negotiation, communication, relationship management, and customer service skills.
Demonstrated ability to manage difficult customer conversations while maintaining a positive customer experience.
Strong organizational, analytical, and time-management skills with the ability to manage multiple priorities.
Self-motivated with the ability to work independently while collaborating effectively with cross-functional teams.
Fluent in spoken and written English & Spanish language.
Experience with network monitoring, cybersecurity, or IT infrastructure solutions is an asset.

Customer-focused with a results-oriented approach to revenue retention, renewals, and collections.

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commercial renewal empleos en escobedo, nle

Commercial Renewal Specialist

Buyer Jr., General Purchasing

Middle & Back Office Vendor and Licensing Specialist

(CEN) COMMERCIAL PROCESSES & DIGITAL SERVICES INTERN

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IT Sourcing Specialist

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