Technical Resource Center Analyst
Hitachi Rail —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Informática
- Microsoft Office
10h
Technical Resource Center Analyst
Hitachi —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Informática
- Microsoft Office
9h
Solutions Analyst III
Compassion International —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Administración de personal
- Licenciatura
- Sin título de educación superior
- Vacaciones adicionales o permisos con goce de sueldo
1d
CIO Advisory - Mexico
Gartner —Desde casa
- Correo electrónico
- Home Office (Desde casa)
- Administración de personal
- Inglés
14d
CRM Staff Programmer Analyst
Illumina —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Informática
- Salesforce
- DevOps
8d
CRM Senior Programmer Analyst
Illumina —Desde casa
- Tiempo completo
- Home Office (Desde casa)
- Informática
- Salesforce
- DevOps
8d

More jobs to discover

Find similar jobs that you might be interested in.

Technical Resource Center Analyst
Hitachi Rail —Desde casa
Strong verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users.
10h
Technical Resource Center Analyst
Hitachi —Desde casa
Strong verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users.
9h

Quiero recibir la alerta de empleo más reciente para resource center analyst en desde casa

Al ingresar a tu cuenta, aceptas las Condiciones del servicio de SimplyHired y das tu consentimiento a nuestra Política de privacidad y Cookies.

Explorar empleos en más ubicaciones

resource center analyst jobs near desde casa

Empleos de Data Analyst Part Time en Ciudad De México

Empleos de Technical Analyst en Ciudad De México

Empleos de Treasury Analyst en Ciudad De México

Empleos de Medical Information Specialist en Cuautitlán Izcalli, Méx.

Empleos de Compliance Officer en Ciudad De México

Empleos de Chief Of Staff Jr Executive Assistant en Polanco, Mich.

Empleos de Busyness Analyst en Nuevo León, N. L.

Empleos de Data Analyst en Zapopan, JAL.

Empleos de Senior Buyer en Ciudad De México

Empleos de Business Analyst en Ciudad De México

Empleos de Data Analyst, Becario en Zapopan, JAL.

Empleos de Senior Analyst en Guadalajara, JAL.

Empleos de Data Analyst en Cancún, Qroo.

Empleos de Senior Analyst en Querétaro, QRO.

Empleos de Senior Analyst en Monterrey, N. L.

Empleos de Senior Analyst en Ciudad De México

Empleos de Crm Analyst en Tijuana, B.c.

Empleos de Asset Management Analyst en Ciudad De México

Empleos de Crm Analyst en Ciudad De México

Empleos de Pricing Analyst en Ciudad De México

Technical Resource Center Analyst

Hitachi Rail -
Desde casa

Postúlate ahora

Información del empleo

Tiempo completo
Hace 10 horas

Cualificaciones

Jira
ITIL Foundation
TCP
Administración de personal
Informática
Gestión de servicios de TI
Microsoft Office
Bachillerato
DHCP
Licenciatura
DNS
ServiceNow
TCP/IP
Gestión de cuentas
Habilidades de comunicación
Tecnologías de la información

Descripción completa del empleo

Function

GCSS

Our Company

We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data.

If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data.

Job description

The Technical Resource Center Analyst provides first-level technical support, troubleshooting, and problem resolution for Hitachi, Ltd. employees and systems.

The Role

Respond to and resolve technical support requests received via phone, email, and ticketing system.
Provide initial diagnosis and troubleshooting for hardware, software, network, and application issues.
Escalate complex or unresolved issues to appropriate senior technical staff or specialized support teams.
Document all support interactions, resolutions, and troubleshooting steps in the IT service management system.
Assist with user account management, password resets, and access control.
Provide basic guidance and training to users on common software applications and IT procedures.
Monitor IT systems and infrastructure for potential issues and proactively address them where possible.
Participate in creating and updating technical documentation and knowledge base articles.
Adhere to IT policies, procedures, and security best practices.

What You’ll Bring

High school diploma or equivalent; Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field preferred.
1-2 years of experience in a technical support or help desk role.
Strong understanding of Windows operating systems and Microsoft Office Suite.
Basic knowledge of networking concepts (TCP/IP, DNS, DHCP).
Familiarity with IT service management tools (e.g., ServiceNow, Jira Service Desk).
Excellent problem-solving and analytical skills.
Strong verbal and written communication skills with the ability to explain technical concepts clearly to non-technical users.
Customer-focused attitude with a commitment to providing high-quality service.
Ability to work independently and as part of a team in a fast-paced environment.
CompTIA A+, ITIL Foundation, or equivalent certifications are a plus.

#LI-FC2

About us

We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.

Fostering innovation through diverse perspectives

Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.

We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

Postúlate ahora

Refina tu búsqueda

resource center analyst empleos en desde casa

Technical Resource Center Analyst

Technical Resource Center Analyst

Solutions Analyst III

CIO Advisory - Mexico

CRM Staff Programmer Analyst

CRM Senior Programmer Analyst

More jobs to discover

Quiero recibir la alerta de empleo más reciente para resource center analyst en desde casa

Explorar empleos en más ubicaciones

Our Company

Job description

About us

Fostering innovation through diverse perspectives

How we look after you

Herramientas para candidatos

Herramientas para empresas

Explorar

Mantente conectado