Position Overview
- Position: Entry-Level Claim Processor
- Starting level: Trainee Claim Processor
- Location: Remote – applicants must reside in Mexico
- Client market: United States
- Engagement type: Independent contractor
- Starting compensation: USD $1,050 per month (approximately MXN $18,430)
- Expected service capacity: Approximately 40 hours per week
- Language requirement: Fully native-level spoken and written English
Compensation and Claim Processor Career Path
All compensation is established and paid in U.S. dollars (USD).
Euclid maintains a four-level Claim Processor development framework. The monthly compensation currently associated with each level is:
- Trainee Claim Processor: USD $1,050 per month (approximately MXN $18,430)
- Junior Claim Processor: USD $1,350 per month (approximately MXN $23,695)
- Associate Claim Processor: USD $1,650 per month (approximately MXN $28,961)
- Senior Claim Processor: USD $2,000 per month (approximately MXN $35,104)
The Mexican-peso amounts are estimates provided for reference only. They are based on an exchange rate of approximately MXN $17.552 per USD and will change as currency-exchange rates fluctuate.
This opening begins at the Trainee Claim Processor level. The other rates are provided to explain the potential career path within the Claim Processing function.
Advancement is based on demonstrated capability, sustained performance, business needs, and the availability of higher-level responsibilities. Advancement is not automatic, guaranteed, or tied to a specific timeline.
USD Payments Through Deel
Euclid pays contractors in USD through Deel, our global contractor-management and payment platform.
Contractors may select an available payout method and, where supported, choose to convert or withdraw their funds in Mexican pesos (MXN). Currency-conversion rates, transaction fees, processing times, and local-bank availability are determined by Deel and its payment partners at the time of withdrawal.
About Euclid File Solutions
Euclid File Solutions helps clients navigate the documentation and administrative process of recovering unclaimed property in the United States.
Our Claim Processors organize records, gather and evaluate documents, communicate with clients and third parties, maintain accurate case information, and help move claims toward resolution.
About the Role
We are seeking a Mexico-based, entry-level professional to provide remote Claim Processing services for U.S. clients.
Previous unclaimed-property experience is not required. We will consider candidates with strong potential who demonstrate exceptional English communication, attention to detail, reliability, organization, judgment, and a genuine willingness to learn a document-intensive process.
This opportunity begins with structured training and supervised file work. Your early focus will be learning Euclid’s systems, claim workflows, documentation standards, client-communication expectations, and escalation procedures.
Accuracy, ownership, and consistent follow-through are essential.
Fully Native-Level English Is Required
This is a U.S. client-facing role. Fully native-level English fluency is a required qualification, not simply a preference.
You must be able to understand, write, and speak English naturally and professionally during real-time client and team communications.
Candidates will be assessed on:
- Spoken English
- Written English
- Listening and reading comprehension
- Clarity and pronunciation
- Professional tone
- Grammar and vocabulary
- Ability to communicate naturally with U.S.-based clients
This role requires more than basic conversational English or the ability to translate written material.
Core ResponsibilitiesTraining and Process Development
- Complete assigned training on U.S. unclaimed-property claims, internal procedures, documentation standards, confidentiality, and client communication.
- Learn to use Euclid’s CRM, internal systems, state databases, and approved research resources.
- Follow written procedures, approved templates, file summaries, and instructions accurately.
- Take organized training notes, ask relevant questions, and demonstrate that feedback has been understood and applied.
- Build the knowledge needed to recognize standard claim types, common documentation requirements, and situations requiring escalation.
Claim-File Review and Document Management
- Review assigned files to understand the claimant, property, current status, required documents, pending items, and next action.
- Request standard identification, address-verification, ownership, business, probate, and supporting documents using approved communications.
- Receive, label, organize, and store documents in the correct file and system location.
- Check documents for completeness, readability, consistency, expiration, signatures, notarization, and other established requirements.
- Compare names, addresses, dates, ownership information, and other details across documents.
- Identify missing information and inconsistencies for further review.
- Conduct basic address, ownership, business, and public-record research within established procedures.
- Help prepare accurate claim forms and submission packages for review and approval by an authorized processor.
- Never independently submit, alter, or approve a claim unless specific authority has been granted.
Case Tracking and Follow-Up
- Maintain accurate and timely CRM notes after each material action or communication.
- Record every file’s current status, missing information, responsible party, next action, and follow-up date.
- Monitor assigned follow-ups and complete them by the required date.
- Identify files that are delayed, inactive, rejected, incomplete, or awaiting information.
- Bring delays, problems, and unresolved matters to the appropriate person’s attention.
- Keep assigned work organized so that no file stalls without a documented reason and next step.
Client and Third-Party Communication
- Communicate with U.S.-based clients in clear, natural, and professional English by email, telephone, and other approved channels.
- Explain standard document requests and procedural next steps accurately.
- Use approved communication templates while adapting the tone and wording appropriately.
- Document communications, decisions, and commitments accurately in the CRM.
- Escalate complaints, sensitive conversations, unusual requests, legal questions, or matters outside the assigned scope.
- Avoid providing unauthorized legal advice or making promises about claim results or processing times.
Quality, Confidentiality, and Escalation
- Review your own work carefully before presenting it for approval.
- Protect personal, financial, identity, estate, and claim information.
- Follow access-control, password, equipment, file-storage, and data-handling procedures.
- Recognize when information is missing, inconsistent, unusual, sensitive, or outside an established procedure.
- Ask questions before proceeding when instructions or authority are unclear.
- Promptly report errors, security concerns, suspected fraud, or other risks through the appropriate channel.
Performance Expectations
Success in this role requires more than completing assigned tasks. Euclid expects the selected contractor to demonstrate:
- Accuracy: Work is complete, consistent, and carefully reviewed before submission.
- Dependability: Agreed availability, deadlines, meetings, and follow-up commitments are honored consistently.
- Ownership: Assigned files are actively monitored and do not sit without a known status and next step.
- Documentation discipline: CRM notes allow another team member to understand what occurred, what is pending, and what should happen next.
- Professional communication: Messages and calls are clear, respectful, grammatically sound, and appropriate for U.S. clients.
- Learning ability: Training and corrective feedback result in visible improvement without recurring preventable errors.
- Judgment: Questions and risks are escalated promptly rather than guessed at or ignored.
- Organization: Multiple files, documents, deadlines, and follow-ups are managed without losing important details.
- Confidentiality: Sensitive information is handled carefully and only through approved systems and methods.
- Adaptability: Changes to procedures, priorities, and state requirements are learned and applied professionally.
Required Qualifications
- Current residence in Mexico.
- Fully native-level spoken and written English suitable for unscripted communication with U.S. clients.
- Ability to understand detailed written English and participate naturally in English-language meetings.
- Ability to write professional emails and case notes without relying on translation software.
- Strong reading comprehension, grammar, spelling, and verbal communication.
- Demonstrated attention to detail in professional, academic, administrative, financial, legal, or document-based work.
- Ability to follow multi-step written procedures while recognizing missing or inconsistent information.
- Strong organization and a reliable method for tracking several files, deadlines, and follow-up dates.
- Sound judgment and willingness to ask questions when instructions, documentation, or authority are unclear.
- Ability to accept direct feedback, correct mistakes, and apply training consistently.
- Professional discretion when handling confidential personal and financial information.
- Ability to work independently on assigned tasks while collaborating and escalating appropriately.
- Availability to provide approximately 40 hours of service per week with substantial overlap during regular U.S. Eastern Time business hours. The corresponding local hours will depend on the applicant’s location in Mexico and applicable daylight-saving rules.
Technical and Remote-Work Requirements
Applicants must provide and maintain their own equipment and remote-work environment.
Required resources include:
- A dependable computer suitable for secure, full-time professional work.
- Reliable high-speed internet capable of supporting video meetings, cloud-based systems, and internet calling.
- A secure, quiet, and private workspace where confidential client information cannot be seen or overheard by unauthorized individuals.
- Comfort using email, web browsers, cloud storage, video-conferencing tools, spreadsheets, PDFs, and web-based databases.
- Ability to learn and move accurately between a CRM, state portals, research tools, and document-management systems.
- Ability to maintain the security of personal equipment used for the engagement.
- Willingness to follow all required technology and data-protection procedures.
- A reliable backup plan for reasonably foreseeable internet or electricity interruptions.
Euclid will not provide a computer or other home-office equipment for this engagement.
Preferred Qualifications
The following experience is helpful but is not required for an entry-level applicant:
- Legal assistance or paralegal support
- Probate or estate administration
- Claims or insurance processing
- Compliance, banking, or financial services
- Case management
- Administrative support
- Document review
- Professional customer service
- Supporting U.S.-based clients
- Working remotely with a U.S.-based organization
- Requesting or reviewing identity, financial, court, government, estate, or ownership documents
- Using a CRM, case-management platform, ticketing system, government portal, or document-management system
- Managing recurring follow-ups, deadlines, or a portfolio of open cases or customer matters
- University education or professional training in law, business administration, finance, communications, English, or another relevant discipline
A Clear, Competency-Based Progression Path
Euclid maintains four Claim Processor levels:
- Trainee Claim Processor: Learns the process, handles supervised file work, and builds a strong foundation in accuracy, documentation, communication, and escalation.
- Junior Claim Processor: Independently manages straightforward claims through established procedures after demonstrating readiness.
- Associate Claim Processor: Owns standard and moderately complex claims with greater independence, judgment, research, and client responsibility.
- Senior Claim Processor: Handles complex and escalated matters while supporting quality review, mentoring, training, and process improvement.
Progression is earned through demonstrated competence and consistent performance. It also depends on the actual work available and company needs.
No candidate is promised a particular promotion date, title change, or future compensation adjustment.
Engagement Details
- Engagement type: Independent contractor
- Location: Remote – Mexico
- Starting level: Trainee Claim Processor
- Starting compensation: USD $1,050 per month
- Expected service capacity: Approximately 40 hours per week
- Time-zone alignment: Substantial overlap with regular U.S. Eastern Time business hours
- Equipment: The contractor must provide and maintain a suitable computer, reliable internet connection, and secure private workspace
- Payments: Paid in USD through Deel; local-currency conversion or withdrawal options may be available through Deel
Contractors are responsible for their own taxes, insurance, benefits, registrations, and other obligations applicable in Mexico.
Selection Process
Qualified applicants should be prepared to complete:
- An application and résumé review.
- A spoken-English and professional-communication interview.
- A practical exercise involving document review, organization, attention to detail, and written communication.
- A final interview focused on judgment, reliability, learning ability, and expectations for the engagement.
Please submit your résumé or CV in English.
In your application, describe any experience involving detailed procedures, confidential documents, client communication, research, deadlines, or case follow-up.
Job Types: Full-time, Permanent
Pay: $18,430.00 - $35,104.00 per month
Application Question(s):
- How many years of professional experience do you have communicating in English with U.S.-based clients or companies?
- How many years of experience do you have managing multiple open files, cases, customers, or follow-up deadlines?
- Have you previously used a CRM, case-management system, government portal, ticketing platform, or document-management system?
- What is your expected compensation if given the position?
Education:
Experience:
- Legal or paralegal support: 1 year (Required)
- Case Management: 2 years (Preferred)
- Probate or Estate administration: 1 year (Preferred)
Language:
Work Location: Remote
